I went by the ratings on one site and missed that one mentioned Doris' lack of hospitality. Also, the main page does not mention the dogs. The dogs are mentioned but only on the Innkeepers tab (which I did not review). I have stayed at more than 20 B&Bs over the years. I understand that they are not always perfect.
Upon arriving, Doris opened the door with a unpleasant look on her face. We overlooked her manner but could not avoid the stench of the dogs. My wife is very sensitive (allergic) to dog smells and, had I known of the dogs, I would not have made a reservation here. We tried to overlook it and the dogs jumping and barking behind the dutch door to the private quarters. Once in our room, we looked in the bathroom and found the shower liner to be torn and stained. We tried to take a look at another room in case we felt better about the situation. Doris pointed out that she had an inoperative smoke detector in the room and that she had not gotten around to replacing it. I am a safety engineer and this did not sit well with me. However, the bottom line was that the pervasive smell and the incessant barking (once Doris put the dogs in the backyard), led us to decide to cancel our stay.
I walked out to Doris and explained the situation. Mind you, we had a reservation in 30 minutes at a restaurant and a show at 8:30. It was not our plan to start our 6th anniversary celebration in this way. She went from simply unpleasant to foul in an instant. She said, "I sent you the cancellation policy. I can't stop you from leaving." I questioned whether this was a wise business decision. She refused to consider refunding our money and accused me of lying. She said she did not smell the dogs and had had no complaints about them. I understand she might not smell them since she lives there. I repeated that I thought it was unwise and that I now had to find a place to stay with no notice. She said "I will refund part of your payment." and stomped out of the room. She went into the backyard and starting screaming at the dogs and slamming doors. When she came back in, I asked what portion she would refund. She said 80% since she was going to have to spend time "making up" the room since we had entered it.
I took my credit card and handed me the receipt. She then stood in the hall while we hastily grabbed our bags and walked out. She said something to the effect that she had had a lousy day. I responded that I hoped it would improve.
In summary, I do not know what was going on with Doris on the day we visited. I have never encountered such behavior in any B&B. The onus is always on the innkeeper to provide well kept accommodations and good service to guests. That Doris refused to refund our payment and then, after a legthy and heated discussion, decided she was going to get what she could ($40) and bear the long-term cost of a poor review, speaks to whether it is prudent to stay at this B&B. Often, what you see is an indicator of what you cannot see. We hope that this review will be helpful to you. Had our experience been pleasant, we would have submitted a positive review. I certainly would have preferred that. By the way, we ended up at the Marriott, were treated to great service (including them setting us up at Second Empire, one of the best restaurants I have dined in) and we salvaged the weekend. We could not let this rough start to our celebration overshadow our time together.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.