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“Cal T” 5 of 5 stars
Review of Days Inn-Raleigh-Glenwood Crabtree

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Days Inn-Raleigh-Glenwood Crabtree
2.0 of 5 Hotel   |   6619 Glenwood Avenue, Raleigh, NC 27612   |  
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Ranked #62 of 83 Hotels in Raleigh
Washington, Virginia
1 review
“Cal T”
5 of 5 stars Reviewed June 5, 2013

During a medical emergency Raven went above and beyond the call of duty to assist me. A place with this compassionate and efficient staff has to have excellent service. My colleagues and I will never stay anywhere else when we visit Raleigh for business! Many Thanks!!!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Days_Inn-Raleigh, General Manager at Days Inn-Raleigh-Glenwood Crabtree, responded to this review, September 3, 2013
Dear Guest, We greatly appreciate your positive feedback and awesome comments about the service you received from our staff. Comments like your's gives us motivation to work hard and take care of all our guest and provide them an excellent customer service. We are very thankful for your comments and appreciate your time to write review and provide positive commenst. Thank You. We look forward to serve you soon in near future.
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110 reviews from our community

Traveler rating
    21
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    21
    32
See reviews for
31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Summerville, South Carolina
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed May 30, 2013

Room was very generic, needs updating in a bad way, only good thing about this stay was the housekeeper was very friendly and went out of her way to make us feel welcome. Bathroom needed everything new, paper thin walls. Don't stay here.......

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Days_Inn-Raleigh, Manager at Days Inn-Raleigh-Glenwood Crabtree, responded to this review, April 14, 2014
Dear Guest, we are so sorry to hear that you were disappointed with your stay. Please accept our apology for any incovenience. We try our level best to take care of all our guest. Please give us another opportunity to better serve you in near future. Thanks for your feedback and comments.
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Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 24, 2013

Everything everyone is saying about the customer service is true. Stay away. There are plenty of cheap hotels in Raleigh that see people instead of just dollar signs. We booked a room for my girlfriend to stay when she was coming to Raleigh for the weekend. She had a family emergency pop up less than 48 hours after she booked the room. I called and spoke with the manager and he was unwilling to budge on refused to refund our money. That's OK, he just gave the competition across the street some new business.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Days_Inn-Raleigh, General Manager at Days Inn-Raleigh-Glenwood Crabtree, responded to this review, May 26, 2013
Dear Guest, We appreciate your concern and please accept our apology for any incoveniency. As you are well aware of it that your girlfriend had booked the room thru Expedia.com with advance booking special discounted rate along with 7 days cancellation deadline. We have not charged your or your girlfriends credit card but the charges are from Expedia, which was past cancellation deadline. We are so sorry to hear about the family emergency. As you know, we had offered to give you comp room for future stay since your girlfriend is going to come back to the area every month. Unfortunately Expedia cancelled your reservation and but not able to provide any refund to you as it was past cancellation deadline. To avoid such issues, I strongly suggest and advise you to book direct with the hotel so we have flexibility to work with the guest instead of thru 3rd party web sites. Again, please accept our apology for any incovenience as it was beyond our control and past cancellation deadline.
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Additional Information about Days Inn-Raleigh-Glenwood Crabtree

Address: 6619 Glenwood Avenue, Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #62 of 83 Hotels in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn-Raleigh-Glenwood Crabtree 2*
Number of rooms: 84
Official Description (provided by the hotel):
37" Flat Screen HD TV with over 70 Cable Channel including few HBO Channels. Wi-Fi as well hard wired high speed Internet. All Rooms with Microwave, Refrigerator, Coffee Maker, Hair Dryer, Iron, Alarm clock. Free Continental Breakfast included with daily rates. ... more   less 
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Also Known As:
Days Inn-Raleigh-Glenwood Crabtree Hotel Raleigh

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