When you first get to Mo's Diner and park in the parking lot, you realize there is a strange man skulking in a car, who comes out and tells you have to insert money into a box to pay for parking. Very strange!
We had a dinner there for 8 people. In advance, I ordered two appetizers and two bottles of wine, and told the owner/chef "we're on a budget". Instead of bringing what I ordered, they delivered 8 appetizers to the table and there was a lot of waste. One appetizer per person is ridiculous. The waiter opened a third bottle of wine without consulting me (it was clear I was paying the bill). When I emailed to discuss the problem, the owner ignored my emails (she always responded when I was a prospective customer). I then called to discuss the problems and see if the owner could refund some of the extra charges I didn't authorize, but she argued with me even though our conversation was documented in email. She was laughing and very condescending. When I explained that the waiter should have asked first before opening a third bottle of wine, she told me when I open a restaurant I can run it however I want. At the end, when I was still trying to talk civilly to her, she hung up on me mid-sentence. I am a business owner myself and would never dream of treating a customer that way. I know that the "customer is always right," but especially in the food/restaurant industry. I am stunned that she would treat a customer that way. I will NEVER eat there again, and will tell anyone who asks for recommendations to avoid it like the plague.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.