We ordered our seats after looking at the web site. It clearly showed our box seats (click to view option) section one boxes, the little camera. The picture showed the same thing in the boxes as it showed a table and web chairs (see picture). I was bringing clients so we got 6 tickets, the whole box.
Imagine our surprise when we arrived to the Bare Naked Ladies concert and there were hard bottom and back chairs with no table. Not only that, there were no wait staff so we had to stand in line for drinks for an eternity! My clients got quite a chuckle out of this however I was red with rage! I tracked down one staff member on arrival and he nonchalantly listened and did nothing.
After a while I tracked down another gentleman who referred me to a girl (very nice both of these). Again I explained the situation and she said she'd send a waitress right over. None came but she did come back by. She informed me that the people in charge of the event would not answer her as to what to do other than to call the ticketing agency Monday morning.
Poor service that the manager who was there didn't have the time to leave whatever he was doing (couldn't of been much as the event ran smoothly) and come speak to me. Needless I called the ticketing agency and they said, "that's false advertising on behalf of the venue" and that I would need to talk to them.
I called and got a very helpful lady after dealing with a malfunctioning 'press one for....' system. She informed me that the manager of the venue had just stepped out but would be right back in. She would transfer me to his voicemail and I was to leave a message and he would get back to me.
That's all well and good but the point is they advertised through photos on their site what is in that box (it's actually a view of the box we had) and it wasn't. My arthritic wife had to stand or sit in a very uncomfortable chair for the entire concert when they show comfortable chairs on their site.
Also, I have a problem with the set-up of their boxes in the first place. A box seat is by its very nature, an I obstructed view of the stage or court by any stadia or other viewers. However the boxes at the Red Hat are not elevated like all other amphitheatrs that I've been to. Put simply your on the same level as the chairs in front of you. If that row stands up, you then have to stand up.
If you want to see what a real box seat is, look at the ones at the Time Warner Amphitheatre in Charlotte. They are about two feet above the seats in front of them, and the slope goes up behind. This is perhaps the most poorly designed space I have ever visited. Strange thing is there is a huge pile of dirt behind the stage (which has a cheap backdrop) that could of remedied this problem during the construction stage.
Oh we'll, lie to me once shame on you. There will not be a second time as we'll go to Charlotte next time. From Greensboro it's six one way half a dozen the other. One positive note, the bathrooms were excellent! That's about it. Overpriced drinks and shoddy view.
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