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“Great stay” 4 of 5 stars
Review of Hyatt House Raleigh North Hills

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Hyatt House Raleigh North Hills
3.0 of 5 Hotel   |   160 Park At North Hills, Raleigh, NC 27609   |  
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Ranked #3 of 80 hotels in Raleigh
GreenLeadersBronze level
Rochester, New York
1 review
“Great stay”
4 of 5 stars Reviewed November 11, 2013

We recently had a family wedding in Raleigh. Arrangements were made for us to stay at the Hyatt House. From the sales department to the breakfast attendants the staff could not have been nicer or more accommodating. The area has a lot to offer. Rooms were clean and comfortable.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, November 20, 2013
Roberta D,
Thank you for sharing feedback from your experience at Hyatt House Raleigh. We're happy to have had you as our guest while attending a family wedding, and I'm pleased to hear our staff's excellence in service, cleanliness, and hospitality all met your satisfaction. I look forward to sharing your kind comments with our team, and we hope to provide you with another comfortable stay in the future. Thank you once again for writing.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

94 people have reviewed this hotel

Traveler rating
    73
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    2
    2
    0
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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English first
Bluffton, South Carolina
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 8, 2013

Checked in for one night to attend a meeting-hotel booked by company travel agent. While the facility is brand new and looks nice, housekeeping is lacing. Dried food (egg) on counter and stains under lid of toilet seat. Would have expected hotel to offer more than an apology when they were advised. Had it been a Hilton, they would have cancelled the charges for the stay.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, November 20, 2013
Richard S,
Thank you for your review. We appreciate your feedback and sincerely apologize that the cleanliness of your room was not met with our excellence in service. I can assure you this has been addressed with our housekeeping staff in order to make improvements and heighten awareness of such issues. Your feedback is important to us and we're sorry you were unhappy with the way it was handled. We value you as our guest, and we do hope you'll consider staying with us again in the future. Thank you again for bringing these concerns to my attention.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wadsworth, Ohio
1 review
5 of 5 stars Reviewed November 3, 2013 via mobile

Hyatt House was outstanding. We celebrated a wedding in Raleigh. Great place for family gathering. Outstanding breakfast - omlet bar, eggs for free. Nice fire pit outside. Desk suggested Cowfish to eat - sushi burger place. Who would have thought! Had 20 ppl - something for everyone.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, November 10, 2013
Merleohio,
Thank you for taking a moment to share feedback from your Hyatt House Raleigh experience. It's fantastic to hear all the aspects that made for an outstanding stay. We appreciate you selecting our hotel while in Raleigh celebrating a wedding, and we're glad you found our property and amenities perfectly suited for your travels. We hope you'll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, NC
Top Contributor
62 reviews 62 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed November 2, 2013 via mobile

This House is worth your consideration, whether business or pleasure. My purpose in the area was business, and I stayed one night. I upgraded to a suite for the heck of it, but a studio is certainly the most reasonable for an abbreviated stay as was my case. An extended stay is the way to go with this House, and my advise to you would be consider this place the next time you're in the area and looking around. The front desk service professionals were welcoming, and eager to please. So was anyone I met. I had a chance to hop down to the food and beverage bar in the evening and grabbed a grilled cheese and beverage. If you drink booze, they have options as well.
Other reviews do a great job describing the rooms. Seven floors up, and rooms clean, quite, spacious. Area safe and with many things to do nearby. I hope you enjoy your stay, I did.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, November 10, 2013
TarheelBill,
Thank you for your review and recommendations of Hyatt House Raleigh to future travelers. We're happy to have had you as our guest during your business trip, and we're glad our friendly service, spacious accommodations, and great location made for an enjoyably stay. Please plan to visit us the next time you travel to Raleigh. Thank you once again for writing.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2013 via mobile

The hotel is new and very clean, but a bit sterile for my taste. Also, the bathroom is right next to the bed and the closet was in the bathroom. Okay if you're traveling alone, but not so much if you were sharing the room. Nice flat screen TV with full cable!

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, November 10, 2013
NJGirl2014,
We appreciate you writing a review and sharing feedback from your stay with us at Hyatt House Raleigh. Your comments are important to us as guest satisfaction is our highest priority. We hope to extend our hospitality to you again in the near future. Thank you once again for writing.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

My husband and I spent one night at this hotel over the weekend. I booked through priceline and did not know what to expect. After arriving we were pleasantly surprised. The hotel is brand new and very clean. The front desk attendant was very courteous and attentive. Our room was clean, bright and well equipped. The room was like a studio apartment. Very nice and very good for extended stays. Breakfast was great and there was a nice variety of foods to choose from. This hotel was located near the highway and near shops/restaurants. We will definitely stay here again if we are in the Raleigh area.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, November 10, 2013
Regina1982 ,
We're happy to hear from you, and we're glad you and your husband enjoyed a wonderful stay with us at Hyatt House Raleigh. I'm pleased to hear our clean accommodations, attentive staff, and variety of amenities exceeded your expectations. We appreciate you choosing to stay with us, and we look forward to welcoming you back on your next visit to Raleigh. Thank you again for writing.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
Top Contributor
54 reviews 54 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 17, 2013

I spent two comfortable nights at Hyatt House and was very pleased with the level of service at this location. Rooms are somewhat different than a typical hotel room. My room included a kitchenette and a large island counter/table combo which could be used as either a breakfast bar or a workspace. A large flat-screen TV can be turned to face either a small sitting area or the bedroom. The bathroom was very spacious and immaculate, with tile surfaces everywhere. The bed was very firm, very comfortable, and loaded with pillows, providing a great night of sleep. My three complaints about the room were 1) it felt a bit sterile due to the lack of color, 2) I found the kitchen garbage can filled with the previous occupant's leftover chicken dinner, and 3) I could hear people walking on the tile floors in the room above. I expected much better noise isolation in such a new property. Another minor annoyance was that the cleaning staff didn't make it to my room until about 5pm, which was right when I returned to rest/refresh for a bit before dinner.

Free WiFi is included and worked flawlessly during my visit. The hotel location is within easy walking distance to several nice restaurants and bars. Every staff member that I encountered was friendly and helpful, making for a very pleasant stay. While not an overly fancy or luxurious hotel, it's a great option for business travelers to the Raleigh North Hills area.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, October 20, 2013
PlazMan,
Thank you for writing a review regarding your stay at Hyatt House Raleigh. I'm pleased to hear you enjoyed a comfortable stay and found our staff to provide excellent service during your visit. We appreciate your feedback on opportunities for improving our guest experience, and we sincerely apologize for the areas we fell short of exceeding your expectations. We value you as our guest and we hope you'll visit us again soon. Thank you again for writing.

Sincerely,
Jason Andrews, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt House Raleigh North Hills

Address: 160 Park At North Hills, Raleigh, NC 27609
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 80 hotels in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt House Raleigh North Hills 3*
Official Description (provided by the hotel):
HYATT house™ Raleigh North Hills features 137 fully equipped guestrooms which will make you feel like a resident, not a guest. The property is conveniently located in North Hills, with easy access to over 2,800 seats for dining, movie theatres, experience Sparian's, an upscale bowling alley. While staying at HYATT house™ Raleigh North Hills, guests can enjoy shopping at over 100 retail stores within walking distance and boutique shops within steps of the hotels front door. North Hills sits just off the 440 beltline with easy on and off access to downtown Raleigh as well as RTP and RDU International Airport.During your stay, you will enjoy a complimentary hot breakfast, with made-to-order omelets prepared exactly to your liking. The indoor pool, whirlpool and fitness center will provide relaxation and a healthy lifestyle while away from home, and our knowledgeable Front Desk Hosts are available 24 hours a day to assist with your requests. In addition, the H BAR welcomes travelers 7 days a week from 5pm -10pm, offering our new Sip+Savor Menu, featuring home-cooked comforts including gourmet Grilled Cheese Sandwiches, Chef-Crafted TV Dinners, delicious new apps like the Tomato Mozzy Bread and more. A full bar is also available. ... more   less 
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