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“Ok, but a bit sterile” 4 of 5 stars
Review of Hyatt House Raleigh North Hills

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Hyatt House Raleigh North Hills
3.0 of 5 Hotel   |   160 Park At North Hills, Raleigh, NC 27609   |  
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Ranked #5 of 83 Hotels in Raleigh
GreenLeadersBronze level
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Ok, but a bit sterile”
4 of 5 stars Reviewed October 29, 2013 via mobile

The hotel is new and very clean, but a bit sterile for my taste. Also, the bathroom is right next to the bed and the closet was in the bathroom. Okay if you're traveling alone, but not so much if you were sharing the room. Nice flat screen TV with full cable!

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, November 10, 2013
NJGirl2014,
We appreciate you writing a review and sharing feedback from your stay with us at Hyatt House Raleigh. Your comments are important to us as guest satisfaction is our highest priority. We hope to extend our hospitality to you again in the near future. Thank you once again for writing.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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201 reviews from our community

Traveler rating
    157
    34
    5
    5
    0
See reviews for
42
53
11
63
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Charlotte, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

My husband and I spent one night at this hotel over the weekend. I booked through priceline and did not know what to expect. After arriving we were pleasantly surprised. The hotel is brand new and very clean. The front desk attendant was very courteous and attentive. Our room was clean, bright and well equipped. The room was like a studio apartment. Very nice and very good for extended stays. Breakfast was great and there was a nice variety of foods to choose from. This hotel was located near the highway and near shops/restaurants. We will definitely stay here again if we are in the Raleigh area.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, November 10, 2013
Regina1982 ,
We're happy to hear from you, and we're glad you and your husband enjoyed a wonderful stay with us at Hyatt House Raleigh. I'm pleased to hear our clean accommodations, attentive staff, and variety of amenities exceeded your expectations. We appreciate you choosing to stay with us, and we look forward to welcoming you back on your next visit to Raleigh. Thank you again for writing.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
Top Contributor
58 reviews 58 reviews
47 hotel reviews
Reviews in 44 cities Reviews in 44 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 17, 2013

I spent two comfortable nights at Hyatt House and was very pleased with the level of service at this location. Rooms are somewhat different than a typical hotel room. My room included a kitchenette and a large island counter/table combo which could be used as either a breakfast bar or a workspace. A large flat-screen TV can be turned to face either a small sitting area or the bedroom. The bathroom was very spacious and immaculate, with tile surfaces everywhere. The bed was very firm, very comfortable, and loaded with pillows, providing a great night of sleep. My three complaints about the room were 1) it felt a bit sterile due to the lack of color, 2) I found the kitchen garbage can filled with the previous occupant's leftover chicken dinner, and 3) I could hear people walking on the tile floors in the room above. I expected much better noise isolation in such a new property. Another minor annoyance was that the cleaning staff didn't make it to my room until about 5pm, which was right when I returned to rest/refresh for a bit before dinner.

Free WiFi is included and worked flawlessly during my visit. The hotel location is within easy walking distance to several nice restaurants and bars. Every staff member that I encountered was friendly and helpful, making for a very pleasant stay. While not an overly fancy or luxurious hotel, it's a great option for business travelers to the Raleigh North Hills area.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, October 20, 2013
PlazMan,
Thank you for writing a review regarding your stay at Hyatt House Raleigh. I'm pleased to hear you enjoyed a comfortable stay and found our staff to provide excellent service during your visit. We appreciate your feedback on opportunities for improving our guest experience, and we sincerely apologize for the areas we fell short of exceeding your expectations. We value you as our guest and we hope you'll visit us again soon. Thank you again for writing.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky Mount, NC
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 15, 2013

This hotel has not been opened but a few months and everything was very well done. We enjoyed the layout of the suite with a well appointed kitchen, sitting area and nice large bathroom with a large shower stall. It is also in a great location, near enough to downtown and midtown stores and restaurants within walking distance. The breakfast on Sunday morning was excellent with hot items , an omelette option and the usual breads and cereals. We did have a problem with our reservation but it was not through any fault of the hotel. Customer service was great. They were as helpful as they could be. I would highly recommend this hotel to stay and would definitely consider staying here again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, October 20, 2013
lhaynes83,
We appreciate you taking a moment to share reflections from your stay at Hyatt House Raleigh. We're glad you enjoyed your stay in our spacious accommodations, and found our location and amenities perfectly suited for your travels. I'll be certain to pass along your compliments to our team, and we hope to welcome you back again soon. Thank you again for your review and recommendations of our great hotel.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 14, 2013

I stay in Raleigh for work several times each month and North Hills is the most convenient location for my business needs. The area has lacked an affordable option for business travelers without a corporate discount at the Marriott. The Renaissance North Hills used to be my top choice but was often sold out or astronomically priced if booked at the last minute. Hyatt house is brand new, offers wireless internet, fridge in rooms, even better location (grocery store and several restaurants are in the same parking lot), friendly staff... what's not to love?!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, October 20, 2013
letsg0letsg0,
Thank you for choosing Hyatt House Raleigh and sharing feedback from your experience. It's wonderful to hear that our convenient location and value added amenities are well suited for your business travels. We appreciate your review and hope you'll visit us again the next time you travel to Raleigh. Thanks again.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 14, 2013

This very well-designed hotel is now one of my favorites! The lobby is bright and inviting. It has all of the amenities you might expect, a lounge and dining area, as well as, a business center. A nice extra is that it also has a game area that has a pool table. (I'm not a pool player, and I even took advantage of the area just because it is so nicely done.)

The rooms are the best! The layout in even the studio room was wisely planned. The kitchen area has a very large island with seating for two but more than double the space. The living room area in the studio room is separated from the bed by a floor to ceiling entertainment center partition. The room has high ceilings and wonderfully large windows. Finally, the bathroom is absolutely wonderful with its double doors and bright lighting. The mirror is perfectly lit, and the shower is generously sized. Unlike some of the other Hyatt House properties, the shower is fully enclosed, preventing water from getting all over the floor.

I'll just conclude by saying, I love this new property and very much hope that they maintain it. It's a great value in a great area, with access to anything you might need.

Stayed October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, October 20, 2013
Hotelgeographer,
Thank you for sharing feedback regarding your experience with us at Hyatt House Raleigh. We're happy to have had you as our guest, and we're glad our spacious accommodations and value added amenities made for an enjoyable stay. Please continue to make Hyatt House your number one choice hotel when traveling to Raleigh. We hope to see you again soon. Thanks again.

Sincerely,
Jason Andrews, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2013

This hotel had just opened this past July. Everything looked really new and tastefully done. The customer service was great and we really enjoyed the clean, full kitchen and spacious hotel room. I would definitely consider staying here again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hyatt House Raleigh North Hills, responded to this review, October 20, 2013
Lev C,
We're happy to hear from you, and we're glad you enjoyed your stay with us at Hyatt House Raleigh. We greatly appreciate you taking a moment to write a review and share your feedback about our great staff and clean accommodations. Please plan to visit us again the next time you travel to the area. Thanks again.

Sincerely,
Jason Andrews, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt House Raleigh North Hills

Address: 160 Park At North Hills, Raleigh, NC 27609
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 83 Hotels in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt House Raleigh North Hills 3*
Number of rooms: 137
Official Description (provided by the hotel):
HYATT house™ Raleigh North Hills features 137 fully equipped guestrooms which will make you feel like a resident, not a guest. The property is conveniently located in North Hills, with easy access to over 2,800 seats for dining, movie theatres, experience Sparian's, an upscale bowling alley. While staying at HYATT house™ Raleigh North Hills, guests can enjoy shopping at over 100 retail stores within walking distance and boutique shops within steps of the hotels front door. North Hills sits just off the 440 beltline with easy on and off access to downtown Raleigh as well as RTP and RDU International Airport.During your stay, you will enjoy a complimentary hot breakfast, with made-to-order omelets prepared exactly to your liking. The indoor pool, whirlpool and fitness center will provide relaxation and a healthy lifestyle while away from home, and our knowledgeable Front Desk Hosts are available 24 hours a day to assist with your requests. In addition, the H BAR welcomes travelers 7 days a week from 5pm -10pm, offering our new Sip+Savor Menu, featuring home-cooked comforts including gourmet Grilled Cheese Sandwiches, Chef-Crafted TV Dinners, delicious new apps like the Tomato Mozzy Bread and more. A full bar is also available. ... more   less 
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