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“Best overall service and staff in North Carolina.” 5 of 5 stars
Review of Hampton Inn & Suites Raleigh Downtown

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Hampton Inn & Suites Raleigh Downtown
2.5 of 5 Hotel   |   600 Glenwood Ave, Raleigh, NC 27603   |  
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Ranked #7 of 80 Hotels in Raleigh
1 review
1 helpful vote 1 helpful vote
“Best overall service and staff in North Carolina.”
5 of 5 stars Reviewed July 21, 2013 via mobile

I am a Hilton Diamond member who does about 300 days a year in hotels, therefore is hard for any hotel to stick out in my mind as top flight. However, the staff and owner of this brand new property go above and beyond most to make you as a business traveler feel comfortable and at home. I need to come to you and talk abt this in person. I have been through the Raliegh area about 4 times a year over the past 5 years and am happy to say I will be back here and have found my home away from home while in Raliegh.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
USA
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 21, 2013

This is a new hotel in Downtown Raleigh. It is a great option while staying in Raleigh.

This hotel is on the "outside" of the heart of downtown, but is in walking distance to a lot of restaurants, clubs, and museums. It is right on Glenwood, and has tons of options for food and drink. It is close to Starbucks, McDonalds, and other chain places as well as unique local places, and great sit down dinner options like 518 West Italian Cafe.

The staff here is awesome and very helpful. The rooms are very clean and housekeeping does a great job. The continental breakfast is well stocked and is exactly what you would expect with everything from fresh fruit to hot waffles. Hot coffee is available 24 hours and often fresh cookies are at the front desk.

The pool area is nice, but not overly large. It is indoors.

While we were staying here there was a managers reception on Tuesday and Wednesday evenings. They offered free food, drinks, and live music. It was great.

The hotel has conference rooms, and other meeting rooms if you need them.

Parking is a little interesting. You have to pull up out front, check in to get a key, then proceed to a parking ramp with the key to park. Parking is an additional $6 a day, but you can come and go as much as you want with your room key 24/7. They do have valet which was free and staff was friendly.

It is true that there is ear plugs in the room, but we found the noise to be just fine. The hotel is right by some Railroad tracks, but the train traffic was light. The noise didn't bother us that much and we were in a room in the middle of the hotel. The noise from other things downtown were of little bother and minimal compared to other "downtowns".

One complaint we had was the TV in the room. They are painfully SSSSLLLLLLOOOOOWWWWWWWWWWWWWWWWWWWWW! Sounds silly, but it seriously reminds me of the TV's years ago with the tubes in them that had to warm up before the set would turn on. No joke, that It is close to 30 seconds after hitting the button till there is a picture. Also, changing channels is slow as well. This isn't so much a complaint for the hotel as the TV maker I know, but just so you know the other reviews are spot on when talking about slow TV's. Then again, you probably are not coming to downtown Raleigh to watch TV.

Also, the elevators in the hotel seem a bit slow as well. We spent a lot of time waiting for them even though there was nobody in them.

If coming to Raleigh for shows or conventions stay closer to the heart of downtown. For any other trips here, this is a great option.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 of 5 stars Reviewed July 20, 2013

I had read reviews about the higher level of noise here because of all the music venues nearby. After we checked in, we noticed the (one) set of earplugs near the TV remote. Hmmmm, not good, I thought.

The noise from the clubs was never an issue on this Thursday night. (Ask for a room facing Johnson Street.)

What we were left with, then, was a new, clean, well-appointed hotel that had a friendly staff that went out of their way to answer every question and honor every request. 5-star service all around!

As we arrived in a torrential downpour, the staff let me drill my car right up to the front door, an honor I've never had before in the city.

Can't say enough good about this place. but it is downtown in the club district. You might want to pack earplugs... Just in case.

Stayed July 2013, traveled as a couple
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HamptonRaleighDwntwn, Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, August 19, 2013
Everyone’s experience is different, but the level of Service and Hospitality always remains the same! We strive hard to make sure every guest experience is not only a great time, but the best time they could have possibly had. We hope you come back and experience it all over again!
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Birmingham, United Kingdom
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 19, 2013

My visit was just one night, made even shorter by a flight delay. Hotel was easy to find from airport and situated very close to downtown bar and restaurant area. Secure car park is just across the street. Front desk staff were extremely helpful on arrival accurately recommending the closest bar that was still serving food. Hotel is very clean and feels new inside. Room was pretty much exactly what you would expect, coffee maker, iron, hair dryer etc, stylish, very clean and tidy. Breakfast was a typical help yourself buffet with good selection of food and drink. 24 hr coffee dispenser in recption area. In summary better than the average mid priced business stop over. There was some early morning noise from the railroad, but I would choose to stay here again.

Room Tip: Ask for a room away from the railroad to avoid an early morning wake up!
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HamptonRaleighDwntwn, Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, August 19, 2013
You’re absolutely right; we aren't your average Business Layover! With Hospitality that rivals 5 Star Experiences, and Service that is World Class, the Hampton Inn & Suites Raleigh Downtown is turning into a Must Visit Business Stop when visiting the Raleigh-Durham Area. Especially when business is bringing you to the booming area that is Downtown Raleigh North Carolina!
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Bloomington, United States
1 review
5 of 5 stars Reviewed July 19, 2013

This hotel is really a 5 star boutique hotel. The staff consistently provided 5 STAR service at all times. The rooms reminded me of the Peninsula in Chicago. The location of this hotel is in the perfect spot where you have only walking distance to the many outstanding restaurants and exciting bars. I would recommend this hotel to any of my friends and family

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonRaleighDwntwn, Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, August 19, 2013
Here at the Hampton Inn & Suites Raleigh Downtown, we feel like Hospitality and Service should be experienced at the Highest Level! When you throw in the Boutique design and the priceless location, sometimes it feels like New York City in our Southern environment! We’re the Best and we love showing it!
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Groton, MA
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 19, 2013

This was a great hotel for close access to downtown. It was right on the R5 RLine stop. The hotel was fairly new, very clean and well setup. The parking garage is across the street from the main entrance, but parking is included in your stay. The included breakfast was good with the usual waffles, fruit, home fries, cereal, etc - nothing fancy. There are some restaurants with outdoor seating a block away. We had dinner at the Mello Mushroom and it was great.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonRaleighDwntwn, Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, August 19, 2013
We love our Downtown Raleigh location perfectly located right off of the R-Line (Complimentary Downtown Raleigh Bus Service) route. We are particularly fond of our great neighborhood of restaurants and entertainment. We keep you in the heart of a lot of Downtown things!
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Fayetteville, United States
1 review
5 of 5 stars Reviewed July 18, 2013

My husband and I lived in Raleigh for several years and now our son is going to school there. We were looking for a hotel that is near his school. This one is within less than a mile and everything about it was wonderful! It is in the heart of downtown. We were able to walk to so many of our favorite restaurants and stores. We will be staying here a lot!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonRaleighDwntwn, Manager at Hampton Inn & Suites Raleigh Downtown, responded to this review, August 1, 2013
We love homecomings! Welcome back home throughout the time your son is attending one of the greatest Universities in our State! We encourage you to come back and visit for all of the football home games this year! We will be looking forward to having another great impact on your next stay!
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Additional Information about Hampton Inn & Suites Raleigh Downtown

Address: 600 Glenwood Ave, Raleigh, NC 27603
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Suites
Hotel Style:
Ranked #7 of 80 Hotels in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Raleigh Downtown 2.5*
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