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Candlewood Suites Raleigh - Crabtree: Traveler Reviews

2.0 of 5
4433 Lead Mine Road, Raleigh, NC 27612
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Candlewood Suites Raleigh - Crabtree
Ranked #5 of 79 hotels in Raleigh
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143 reviews from our community

Traveler rating
    109
    22
    5
    4
    3
See reviews for
Families
18
 
Couples
28
 
Solo
44
 
Business
71
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New York City, New York
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Great place for one night or twenty nights”
4 of 5 stars Reviewed January 22, 2013

Quiet location within walking distance to Crabtree Valley mall and several great restaurants. Friendly staff and clean rooms. Room was very spacious and comfy. Lights were wired kind of weird. It was hard to figure which one to turn off or on in order to get the others off or on. Small but functional fitness room and complimentary laundry machines. I highly recommend this place if you want a nice quiet stay.

Room Tip: Get a room away from the elevator.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Hotels2ndhome about Candlewood Suites Raleigh - Crabtree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review
February 20, 2013
Quiet location within walking distance to Crabtree Valley mall and several great restaurants. Friendly staff and clean rooms. Room was very spacious and comfy. Lights were wired kind of weird. It was hard to figure which one to turn off or on in order to get the others off or on. Small but functional fitness room and complimentary laundry machines. I highly recommend this place if you want a nice quiet stay.

I want to thank you for taking the time to do a nice review on our property. I agree, we are in a nice location across from the Crabtree Valley Mall. The lights have one main master switch which can turn off all the lights in the room or the other switches (individual switches), to pick and choose which lights you want on/off. We certainly look forward to having you stay with us again when you return to the area.

Darren Sheehan
General Manager
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Los Angeles, California
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Home away from home”
5 of 5 stars Reviewed January 4, 2013

Stayed here with my fiance over the holidays and it was a DELIGHT. Clean, of course, comfy and ghostly quiet (if the parking lot was any indication, we practically had the place to ourselves.) The staff was friendly and relaxed. The suite included a full kitchen and big hot shower.

One big bonus that we visited multiple times was the Candlewood Cupboard. Need a snack? Antacid? Fresh coffee? Done. They had impressive snack selection and two easy ways to pay (cash in a slot or charge it to the room.)

There was also a complimentary bag of microwave popcorn in the room. That sounds like a small thing, but it's the small things that make a place feel like home.

We didn't take advantage of the free laundry, fully-equipped fitness center or DVD lending library, but next time we may stay a little longer!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MagicCookieBar about Candlewood Suites Raleigh - Crabtree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review
January 11, 2013
Thank you very much for the kind words! We greatly appreciate you taking the time to write such a positive review and glad we made you feel right at home with us!

Kind regards,

Darren Sheehan
General Manager
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Hendersonville, North Carolina
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Awesome”
5 of 5 stars Reviewed December 16, 2012 via mobile

This is the perfect place for me to stay when I am traveling on business to Raleigh. The staff are courteous the facility Is wonderful and I felt more at home here than any other hotel I use for travel.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 19 more reviews by fishandwassabi for Raleigh
Ask fishandwassabi about Candlewood Suites Raleigh - Crabtree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review
January 14, 2013
Thank you very much for your nice comments, we certainly appreciate your feedback and I am glad we were able to make us your home away from home!

Best Regards,

Darren Sheehan
General Manager
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Morehead City, North Carolina
1 review
“Best Littlle Place in Raleigh you never heard of”
5 of 5 stars Reviewed December 8, 2012

It is not just location, location, location although the Candlewood Suites Crabtree Raleigh has that going for it. It is also the accommodations. The rooms are comfortable, well appointed and clean. However, the best thing about the Candlewood Crabtree is the friendly and professional staff. I spend between 100-200 nights on the road each year and the Candlewood staff make me feel like I'am home.

Michael M

Room Tip: I have stayed in many different rooms and all are equally inviting
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Michael M about Candlewood Suites Raleigh - Crabtree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review
February 20, 2013
We really appreciate you pointing out that the staff made you feel like home away from home. We certainly strive to give every guest that feeling along with clean, comfortable accommodations. Thank you for your kind words on the staff & hotel.


Darren Sheehan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
2 reviews
1 helpful vote 1 helpful vote
“bad experience”
2 of 5 stars Reviewed December 3, 2012

when I arrive at the hotel on March 4th 2012 I had originally booked a nonsmoking room well I
did get a that room but on a smoking hall it was the last on the hall
then my account was messed up , the GM is not friendly The room I was in smoke was coming through the vents for the other rooms. it was not a great experience for me but we stay because we were moving and but I will never return to another candlewood suite and would not recommend anyone to go there

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Ispaine about Candlewood Suites Raleigh - Crabtree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Raleigh - Crabtree, responded to this review
December 15, 2012
Dear Ispaine,

Thank you for staying at our hotel. We greatly appreciate your business! Please accept my deep apologies if your stay was negatively affected by your room and our GM. I appreciate you bringing this to our attention and trust that we will address the issues and assure you that proper measures will be taken to ensure that there will not be a recurrence.

We look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Raleigh - Crabtree

Also Known As:
Candlewood Suites Raleigh - Crabtree Hotel
Candlewood Suites Raleigh - Crabtree Hotel Raleigh
Candlewood Suites Raleigh
Candlewood Raleigh
Candlewood Suites Raleigh Crabtree
Raleigh Candlewood Suites
Raleigh Candlewood
Address: 4433 Lead Mine Road, Raleigh, NC 27612
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Raleigh
#6 Best Value Hotels in Raleigh
#20 Family Hotels in Raleigh
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Conveniently located at Exit 7 of the I 440 BeltLine, on the first corner off Glenwood Ave and Lead Mine Road, across from the Crabtree Valley Mall. The Candlewood Suites Raleigh/Crabtree Hotel is central to all of Raleigh s best attractions, businesses, and restaurants! Now with Free high-speed internet access in every room, FREE use of its High-Tech Boardroom and large Fitness Facility, FREE Local Calls and FREE Laundry, this hotel has also positioned itself as the perfect hotel for business travelers and those relocating in the Raleigh area! BUSINESS: ABB, Alcatel, Capital Bank, NC Farm Bureau, Golden Corral Training Center, NationWide Insurance, Pepsi Bottling Company, RBC Centura Bank, Red Hat, State Farm Insurance, Southtrust Bank, and Wendy s Training Center. HOSPITALS: Rex Hospital, WakeMed Hospital, Duke Regional Community Hospital COLLEGES: Meredith College, North Carolina State University, Shaw University, Peace College, St. Augustine, and NC State Centenial Campus LOCAL ATTRACTIONS: Crabtree Valley Mall, North Hills Shopping, RBC Center, the NC State Fair Grounds, all Government facilities, and the ALLTEL PAVILION ... more   less 
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