I recently stayed at the Courtyard Marriott - Triangle Towncenter. Shortly after checking out and returning home, I realized that I left my new work iPad in my hotel room. I immediately called the hotel to inform them and have them check the lost and found. I was put on hold for about 10 minutes, only to be told to leave a message for the Housekeeping Manager who had already gone home for the day. I did not receive a call the next day, so I called myself. Instead of speaking with me directly, a front desk attendant simply told me she had looked and did not have it. I told him I would have to file a police report for my stolen iPad and he put me through the the General Manager.
I was told that no one had checked-in after me (so no one was in the room after us except staff), but the housekeeper who cleaned my room could not be contacted because she "doesn't have a phone." She encouraged me to file a police report, which I did and said she would ask the housekeeper & continue to "look." I have had to call every day since, because she will not call me back. I have been told that "she is not in" on more than one occasion and when I speak with her she won't tell me anything other than "we are looking and I will continue to keep you updated.
I am disgusted by their customer service and the fact they have video surveillance of who went in the room, but still can't retrieve the stolen iPad.
If you stay here, DO NOT leave anything in your room (before or after checkout) that you hold any value in. They are clearly very dishonest and not in a hurry to help resolve issues.
If you stay here, DO NOT leave anything in your room (before or after checkout) that you hold any va...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Please be assured that we take claims like this seriously and investigate closely. In all fairness to our housekeeping staff, they have been recognized for successfully reconnecting our guests with items left behind.
We have multiple postings in the hotel, as well as guest rooms, not to leave valuables in a room. We provide free safety deposit boxes to all guests. All of our guests are important to us! I have been in contact with you in regards to this matter.
Katrina Leavitt, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.