We were in town visiting family over the weekend of July 5-7. This location was convenient to getting around town. The check in was easy, we were about an hour early, but it was not a problem. Special requests made at the time of reservation were honored. The hotel was very busy, but the level of customer service was never compromised. We enjoyed the outside fireplace both evenings.
Pros: @ the Mall - this was the first time we ever stayed at a hotel that was literally at the mall, but it proved to be convenient. The breakfast was surprisingly good for hotel breakfast.
Cons: The rooms were cool but humid. When we returned to our rooms after a tour of Raleigh, the sheets seemed damp.