I was really contemplating the score for this hotel. I wanted to give a better score but I had some issues. After reading some of the other reviews it appear others have had these same issues and the staff has not acted. First off, the staff was very friendly and the lobby is clean and well kept. I am not a fan of the new design but this one was built with the new lobby concept and this one works a little better than the renovation jobs. The location could not be better. Right in the parking lot of a big mall with numerous shopping and eating locations nearby. There is a Chili's and Macaronni Grill in the same parking lot.
Now the issues..The walls are very thin as I could hear just about everything going on beside me and quite clearly in the hallways...and I dont hear so well! The water in the shower varied from warn to lukewarm by the minute and I stayed two nights so this was not a timing issue. The temprature would not stay at a constant. I once went from cold to scalded in a couple of minutes...then the hot water ran out! Serveral of the channels on the television would not come in so I called down and was told I needed to jiggle the cable in the back. He obviously knew what the issue was because it worked. Other reviews note this...why can't this be fixed? The teribly thin towels in the bathroom were just a pitiful as all the other Courtyards and the toletries were barely enough to get by on.
Other than the few issues that could be addressed the overall location and newness of this hotel are great.