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“Work on a better flow of traffic at the serving line....” 3 of 5 stars
Review of Embassy Suites Raleigh - Durham Airport/Brier Creek

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Embassy Suites Raleigh - Durham Airport/Brier Creek
3.5 of 5 Hotel   |   8001 Arco Corporate Drive, Raleigh, NC 27617-2010   |  
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2X Loyalty Points
Ranked #1 of 83 Hotels in Raleigh
Certificate of Excellence 2014
Panama City, Florida
Top Contributor
54 reviews 54 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
24 helpful votes 24 helpful votes
“Work on a better flow of traffic at the serving line....”
3 of 5 stars Reviewed February 17, 2013

The only complaint is the breakfast bar! Worst set up of any Embassy Suites, and I'm a Diamond member and I've stayed at alot of Embassy Suites in my time..Alot of noise in the hallways during the late hours.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review, February 22, 2013
Dear Fhall67: Thank you for taking the time to post your review. We sincerely apologize that our breakfast set up did not meet your needs. We consider your comments to be valuable as we work toward continuously improving our guest satisfaction. Again, we apologize for any inconvenience, and hope to have another opportunity to serve you in the future and demonstrate our commitment to our guests.
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614 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Greensboro, North Carolina
Top Contributor
83 reviews 83 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 16, 2013 via mobile

From the moment we checked in to leaving the property we had an amazing time. Great managers reception along with drinks, beautifully decorated rooms, tv in the mirror of bathroom, soft beds, wonderful helpful employees! This will be our regular place to stay when going to visit Raleigh.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review, February 22, 2013
Dear SummerJoConnor: Thank you for sharing your experience at our Embassy Suites Brier Creek, we are thrilled to have provided a pleasant getaway for you. Our team members really do help put the finishing touches on our hotel, we look forward to seeing you often as you visit Raleigh. Thank you once again!
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Raleigh, North Carolina
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 9, 2013

I attended a birthday party held and got a room at this new Embassy Suites. The party was great, the food from the hotel was fresh and excellent. The hotel room is nice, clean, and modern. TV in the bathroom mirror. Nce shower!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review, February 13, 2013
Dear Dana_Boudreau: Thank you for staying at our hotel while attending the birthday celebration. We appreciate your observations on the quality of the event food as well as attributes of our hotel. The few non-suites in our hotel have the in-mirror TV and showers with body jets as additional amenities, glad you found them enjoyable.
I must also compliment the host of the birthday party, that was one of the most fun events we have seen, very well done. We are truly grateful to have had the event and the guests at our hotel, and look forward to seeing you here often!
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Phoenix, Arizona
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 2, 2013

Great customer awareness by the Staff... complimentary drinks in the evening was appreciated as well as the breakfast... close to numerous restaurants and shopping in the area. Great layout of the room and the "new" layout compared to the "older, traditional" Embassy properties is fabulous...

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review, February 5, 2013
Dear Christian G: Thank you for your comments on TripAdvisor about your experience at the Embassy Suites RDU / Brier Creek! Brier Creek is a vibrant area with plenty of activity options located close to the hotel, and we are fortunate to have a great facility. As with all Embassy Suites hotels, we focus on delivering a full stay experience, from the suite to the complimentary full breakfast and evening reception, I myself always look for Embassy accommodations when I travel for those very reasons. Most importantly, I was excited to see your comments about customer service by our staff - they are the foundation of our success, and it is great to know that they made your stay a more positive one. We look forward to seeing you when you travel our way from the Valley of the Sun, thank you!
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Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 31, 2013

The Embassy suites in Brier Creek is a gem of a hotel. Great customer service, good sized - modern rooms. I very much appreciated the selection for the complimentary breakfast service - in other hotels this would come at a premium price. In addition - the evening drinks which are also complimentary was appreciated - noted not just a glass of wine or beer but full bar range on offer. Without doubt I would stay there again and recommend to others

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review, February 2, 2013
Dear Deirdre F: Thank you so much for your comments about your stay at the Embassy Suites RDU / Brier Creek. In particular, I am happy to hear of the customer service provided by our team. Embassy Suites places great importance on the complimentary breakfast and Manager’s Reception, and we hope they helped to provide a complete and pleasant stay during your visit. Safe travels, and we look forward to your return visit from Ireland. Thank you!
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London, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 30, 2013

Stayed here on business in January - very nice hotel and friendly staff. Hotel room was large (based upon London standards), very nicely decorated, large bathroom. Breakfast was good, and there was a drinks reception in the evening. I would stay there again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review, February 2, 2013
Dear Chiswicked: We are happy that you chose our hotel for your business travel needs in January, and that we were able to provide you with an enjoyable stay and friendly service – certainly we look on these as our promise to our guests. Thank you for sharing your comments on TripAdvisor, we look forward to your return visit to our hotel.
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Somewhere, NC
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 27, 2013

I have stayed at Embassy Suites properties a lot throughout the years. It was my birthday so my girlfriend and I chose this property to have some rest and relaxation. This property had a great modern design and layout. The lobby, the suite itself, and the furnishings all share a contemporary design. Unlike other Embassy suites, you do not get unlimited alcohol during the manager's reception. They give you cards that entitle you to two free drinks per adult from the hotel bar downstairs during reception hours. I did not see where it specified what types of drinks you could get. Normally at other Embassy suites, you get an unlimited amount of alcohol during reception hours from a VERY limited selection. This hotel actually has a full hotel bar, so you can probably get more specialty drinks, but you are limited to two. The breakfast area is very nice, but I am not too sure about the setup. There was a lot of congestion because the hot bar items were right next to the fresh omelet station. I am not sure if the walls were thin, or if we just got the wrong room type. We heard sounds of furniture moving, or either struggling water pipes most of the night. Unfortunately, there was also a large group of loud, yelling teenage girls, running down the halls of our floor. There were literally 20 or so of them. It was annoying, but maybe we just picked the wrong day. Overall, we enjoyed our stay.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review, February 2, 2013
Dear sacrificeofvictor: Thank you for celebrating your birthday at our hotel – allow us to wish you a belated Happy Birthday. I am glad that you enjoyed your stay overall, our Embassy Suites Brier Creek does offer a unique & modern personality combined with the core services of an Embassy Suites hotel. I am sorry to hear of the noise from some of the youth in the hotel – this is not typical for us despite the fact that we do have groups of all ages. During these times the breakfast area can become quite filled, especially during the later hours of weekend mornings, while at other times the flow is very comfortable. We do hope that we have many future opportunities to celebrate with you – thanks again for selecting our hotel for your birthday stay!
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Additional Information about Embassy Suites Raleigh - Durham Airport/Brier Creek

Address: 8001 Arco Corporate Drive, Raleigh, NC 27617-2010
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Raleigh
#1 Romantic Hotel in Raleigh
#3 Business Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Raleigh - Durham Airport/Brier Creek 3.5*
Number of rooms: 173
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Also Known As:
Embassy Suites Raleigh - Durham Airport/ Brier Creek Hotel Raleigh

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