This hotel is top notch, 100% amazing!! I had my wedding guests stay in this hotel as I was getting married at Brier Creek Country Club and they all were saying how beautiful, comfortable and courteous every one was and how this hotel was above and beyond expectation!! But let's start from the beginning on how great this hotel actually is...
I have had the privilege of dealing with Nadia from the group booking department and her service was beyond phenomenal. She was nice, compassionate, and just so very kind that even when my parents missed the date to book in time, she squeezed them in there at the very last minute and SAVED the day! :)
When arriving, I met Kendrick, our new family member!! :) He was seriously the NICEST, most accomodating, kind person I have ever dealt with...EVER! This hotel is posh, and VERY NICE and it has The Umstead feel, but the service IS SO MUCH BETTER!! Kendrick was relatable, he was empathic, he seriously DESERVES A RAISE!! :) Even after our countless calls to the front desk for various things we forgot to pack, he was SO nice, and NEVER made us feel like we were bothering him. Never has my mother and father felt so comfortable, and my almost dying grandmother felt like she was at home. Kendrick had a lot to do with that! Kendrick was the brother from another mother!! :)
When leaving, Eric explain everything to me, and not clinically, but very sweetly and was super patient with me. Everything was disclosed to me in the beginning, but given that it was my wedding day...I was not really paying attention. Eric was SO incredibly gracious.
Finally, a quick shoutout to the shuttle driver. Thank you for being patient with my family as they used your services A TON while we were here. My grandmother felt so comfortable driving around with you that she didn't want me to drive her around anymore!! HAHAHAH! :)
Thank you Embassy Suites. Not only were you incredibly convenient to EVERYTHING that had to do with my wedding. You were conveinent to shopping, the freeway and the airport to make my wedding weekend completely seamless. If I remember anything about my wedding weekend is how wonderful your staff has been to myself and my family. :)
My now HUSBAND and I will be back. We were BLOWN away to the point that I signed up for Trip Advisor just so that I could review them! :)