We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“BEST STAY I HAVE EVER EXPERIENCED EVER!!” 5 of 5 stars
Review of Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek to your Saves list
Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek
3.5 of 5 Hotel   |   8001 Arco Corporate Drive, Raleigh, NC 27617-2010   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
Business/Leisure Weekend
Ranked #1 of 85 Hotels in Raleigh
Certificate of Excellence
Keller, Texas
1 review
“BEST STAY I HAVE EVER EXPERIENCED EVER!!”
5 of 5 stars Reviewed November 25, 2012

This hotel is top notch, 100% amazing!! I had my wedding guests stay in this hotel as I was getting married at Brier Creek Country Club and they all were saying how beautiful, comfortable and courteous every one was and how this hotel was above and beyond expectation!! But let's start from the beginning on how great this hotel actually is...

I have had the privilege of dealing with Nadia from the group booking department and her service was beyond phenomenal. She was nice, compassionate, and just so very kind that even when my parents missed the date to book in time, she squeezed them in there at the very last minute and SAVED the day! :)

When arriving, I met Kendrick, our new family member!! :) He was seriously the NICEST, most accomodating, kind person I have ever dealt with...EVER! This hotel is posh, and VERY NICE and it has The Umstead feel, but the service IS SO MUCH BETTER!! Kendrick was relatable, he was empathic, he seriously DESERVES A RAISE!! :) Even after our countless calls to the front desk for various things we forgot to pack, he was SO nice, and NEVER made us feel like we were bothering him. Never has my mother and father felt so comfortable, and my almost dying grandmother felt like she was at home. Kendrick had a lot to do with that! Kendrick was the brother from another mother!! :)

When leaving, Eric explain everything to me, and not clinically, but very sweetly and was super patient with me. Everything was disclosed to me in the beginning, but given that it was my wedding day...I was not really paying attention. Eric was SO incredibly gracious.

Finally, a quick shoutout to the shuttle driver. Thank you for being patient with my family as they used your services A TON while we were here. My grandmother felt so comfortable driving around with you that she didn't want me to drive her around anymore!! HAHAHAH! :)

Thank you Embassy Suites. Not only were you incredibly convenient to EVERYTHING that had to do with my wedding. You were conveinent to shopping, the freeway and the airport to make my wedding weekend completely seamless. If I remember anything about my wedding weekend is how wonderful your staff has been to myself and my family. :)

My now HUSBAND and I will be back. We were BLOWN away to the point that I signed up for Trip Advisor just so that I could review them! :)

Room Tip: Just ask. They are more than accomodating!!
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, December 3, 2012
Dear Susan B: thank you for not only taking the time to post this extended review of your experience at our hotel, but also for contacting me in person. We are lucky indeed to have such individuals as part of our team, and I can't tell you how happy and proud I am that they took such good care of you and your family - Nadiah, Kendrick, Eric and Steven really do show that hospitality is more than just a job or title, and our hotel team is better because of what they do in caring for our guests.
Congratulations on your wedding, please accept our thanks for selecting our hotel for your needs - we are thrilled to have helped to make the experience a little more memorable for this momentous occasion, and look forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

673 reviews from our community

Traveler rating
    539
    95
    18
    11
    10
See reviews for
223
116
21
232
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
beatricepugzilla
Level Contributor
61 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 22, 2012

Really hope this ES is the wy that the chain is going - this is not a typical Embassy. The lobby and common area is top notch - the rooms are up to date and match those of an upscale Hilton. I wish there were more Embassy's like this across the country!

Room Tip: They have a free airport shuttle
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, November 23, 2012
Dear beatricepugzilla: We appreciate your sharing your observations on the Embassy Suites Raleigh-Durham Airport / Brier Creek via TripAdvisor - thank you! Our hotel is the design option that is being used by about half the new Embassy Suites hotels under construction across North America; our interior design scheme is a custom feature though, hopefully we will continue to stand out in some ways. Modernizing and updating Embassy Suites everywhere, while maintaining the core benefits such as the complimentary breakfast, suite accommodations and Managers Reception, is a key strategy for the brand, we hope you enjoy those initiatives as you encounter them at Embassy hotels during your extensive travels.
Our complimentary airport shuttle also ferries guests to any of the local shopping and entertainment venues around the hotel; our neighborhood offers guests many activity options throughout the day. We look forward to your return visits, thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vonore
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is a large hotel near the Raleigh Durham Airport and very close to restaurants and shopping at the Briar Creek Shopping Center. The rooms are large and clean. A made to order omelet bar is the highlight of an included breakfast. Service is friendly, but I did not find the desk service at check in very informative when I asked questions about wireless internet service. My room had a large shower with an excellent water flow. One strange thing was the sink in the bathroom. It was quite shallow and was more for design than practicality. It did not drain very well and was really too shallow to wash your face or shave. Overall, it was a good clean place to stay with good amenities. I would definitely stay again when in the Raleigh area.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, November 8, 2012
Dear TennesseeEd: Thank you for selecting the Embassy Suites Raleigh-Durham Airport Brier Creek for your family. We are indeed in a location that offers many choices in dining, shopping and entertainment. I am glad to know that the suites were comfortable for you, and that you enjoyed the complimentary Embassy Suites breakfast with omelet bar. I am sorry to hear that we did not provide complete internet access information – we have both complimentary Internet access and paid very high-speed options, as well as several Internet enabled computers for guest use – I have made certain that our team is aware of the resources at their disposal. The vanity sink was indeed selected to match the contemporary look of the suite – while it is contoured to lessen splash, it can be less than optimal in some ways. Overall, it appears that you and your family had a pleasant stay with us, we thank you for posting your review, and look forward to having you as our guest soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke Rapids, North Carolina
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 4, 2012

Had another trip to Raleigh NC and book 2 nights here and ocne again the best you could ask for. Very, very friendly staff and the rooms are very clean. It is only a few mins. to the airport. I will be back very soon.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, November 8, 2012
Dear bobit213: Welcome back to the Embassy Suites Raleigh-Durham Airport / Brier Creek! We truly appreciate your return visit and your endorsement of the service provided by our staff and the hotel facilities. We appreciate your loyalty to our hotel, and look forward to meeting your hospitality expectations on many future occasions – thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 3, 2012

I was stunned by my room! Modern clean design, light woods, white, hardwood floors and bedroom carpet. Great interior design beyond any Embassy Suites I've ever stayed at!

And the staff was friendly and accommodating. Room service food was excellent.

Do yourself a favor and if you need a hotel close to the airport, try this side and this hotel!

Room Tip: It seemed to me a very quiet hotel in all respects, and yet the lobby seemed active.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, November 8, 2012
Dear Tom M: Thank you for posting your comments about our Embassy Suites Raleigh-Durham Airport / Brier Creek from your business trip to our location. I am thrilled to hear that you encountered friendly and accommodating service, that is our consistent goal at all times. We enjoy good reports from guests on both food quality and value, I will pass that along to our Food & Beverage team. As one of the newer design options for Embassy Suites, we were afforded the opportunity to create a contemporary design, and the separation of hotel tower and lobby atrium makes for a quieter guest suite environment – thank you for sharing that as well. Several of the newer Embassy Suites use variations on this design, we hope that you enjoy both lay-outs. We look forward to seeing you on your next visit to Raleigh – our best to you during this holiday season and beyond!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 25, 2012

This hotel was very modern in its layout and conveniences and very clean. The staff was exceptional, especially Lona and Arthur, who were professional, hospitable, courteous, and funny, even very early in the morning. I highly recommend this hotel for anyone visiting the Raleigh/Durham/Chapel Hill area.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, October 27, 2012
Dear A S: thank you for posting your kind comments about Embassy Suites Raleigh-Durham Airport / Brier Creek - we appreciate your observation on the facility and our high level of cleanliness, and most especially your compliment to our staff. Lona and Arthur very dedicated to providing hospitality and caring for our guests and hotel, it does take a special individual to maintain that positive outlook and humor after working overnight - we are lucky to have them on our team.
We look forward to seeing you during future travels to this area from Canada, and thank you for selecting our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 20, 2012

Great staff, great hotel. King Two Room suite was perfect for family of four. Pool was great. Managers reception was a nice touch. Free parking. Free Internet. Room was clean. Lives like a small apartment. Totally modern and updated. Would stay here again for sure!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this review, October 22, 2012
It was a pleasure to meet the Pearce family over the weekend, thank you SO MUCH for taking the time to reach us as well as for posting this review of your experience at our hotel. We look forward to having the kids splash under the mushroom in the pool during your next visit, they seem to be seasoned travelers already. We appreciate the opportunity to provide many pleasant stays in the future, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Raleigh hotels
7.3 mi away
Candlewood Suites Raleigh - Crabtree
9.2 mi away
Hyatt House Raleigh North Hills
8.1 mi away
Hampton Inn and Suites Raleigh/Cary-I-40 (PNC Arena)
Show Prices
Show Prices
Show Prices
8.2 mi away
Hyatt Place Raleigh West
Hyatt Place Raleigh West
#11 of 85 in Raleigh
4.5 of 5 stars 237 reviews
8.9 mi away
Renaissance Raleigh North Hills
11.0 mi away
Hampton Inn & Suites Raleigh Downtown
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek

Address: 8001 Arco Corporate Drive, Raleigh, NC 27617-2010
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Raleigh
#1 Romantic Hotel in Raleigh
#2 Business Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek 3.5*
Number of rooms: 173
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Hilton Hotels, Hotels.com, Agoda, Priceline, Booking.com and Venere so you can book your Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Raleigh - Durham Airport/ Brier Creek Hotel Raleigh

Owners: What's your side of the story?

If you own or manage Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.