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Holiday Inn Express Hotel & Suites at NC State SW: Traveler Reviews

2.5 of 5
3741 Thistledown Drive, Raleigh, NC 27606
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Holiday Inn Express Hotel & Suites at NC State SW
Ranked #11 of 79 hotels in Raleigh
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55 reviews from our community

    Trip type
Traveler rating
    33
    19
    3
    0
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Date Rating
Seattle, WA
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“Just what I expected from a HI Ex”
4 of 5 stars Reviewed February 16, 2013 via mobile

My room was spacious and clean. The bathroom was large with great water pressure and big fluffy towels. The staff was very nice and helpful. The breakfast the next morning was just as I expected since I stay in HIE a lot. My only complaint was how hot it was in the lobby. It was cooking in there! We ate our breakfast fast before we fainted from it :). This hotel is a good option over the one closer to the airport since there is no airplane noise.

Stayed February 2013, traveled on business
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Ask backpackerjmk about Holiday Inn Express Hotel & Suites at NC State SW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDUGS, General Manager at Holiday Inn Express Hotel & Suites at NC State SW, responded to this review
February 19, 2013
Thank you for your loyalty to our brands! I am proud our hotel is committed to the same promise as our parent company, Intercontinental Hotel Groups. That commitment is, “To create great hotels that guest love!” Hope to see you back soon and we will be sure to turn down that heat :)


Warmest regards,

Milton Hamilton
General Manager
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London
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“Basic but well managed economy hotel”
4 of 5 stars Reviewed February 4, 2013 via mobile

Aa a HI Express this hotel has no bar or restaurant, offering vending machines instead. Which is my only criticism since the rooms are clean and spacious, the communal areas also. And the service very helpful and efficient. There are eateries nearby but you need to drive to them. Breakfast is served downstairs, but is mainly muffins, toast etc. There is free coffee in each room and a fridge, hair dryer etc provided. If you don't mind eating off the premises, it's a fine enough place to stay.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TiredTrotter about Holiday Inn Express Hotel & Suites at NC State SW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDUGS, General Manager at Holiday Inn Express Hotel & Suites at NC State SW, responded to this review
February 6, 2013
Thank you for your recent stay and your comments. I am glad that you enjoyed our “clean and spacious” rooms and our friendly staff. As a brand Holiday Inn Express does not have onsite restaurants or bars. At our particular property eateries and bars are just a short drive away. In the event our guests don’t want to travel out of the hotel we have great delivery services from our nearby restaurant partners available. We welcome your next visit and are looking forward to accommodating you again!

All the best,

Milton Hamilton
General Manager
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Darlington, South Carolina, United States
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
“OVERALL GOOD STAY BUT...”
3 of 5 stars Reviewed December 17, 2012

First the good, I had to stay at this location because I took a week long class at NC State University. The hotel was only 3 miles/5 minutes away from the University, therefore, perfect! However, the hotel does not have restaurants on site or nearby. Everything is driving distance. There is a gas station nearby, and a Wendy’s but you have to drive. Clean rooms, spacious and well stocked with toiletries and coffee. When I made my reservation I did not have a code from the university to get their rate, but the hotel was very accommodating in updating to the lower rate. Now the bad, the breakfast bar was not taken care properly, always out of coffee and eggs. Everyday! For the entire week. The person attending was not usually there. I did not like the variety. I would stay there again, only if I go to NCSU for a class.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDUGS, General Manager at Holiday Inn Express Hotel & Suites at NC State SW, responded to this review
December 25, 2012
Thank you for your recent stay at our property. There are many choices in this area and we are thankful you chose us. I am apologetic that your experience with our Express Start Breakfast bar was a negative one. Breakfast is the most important meal of the day and we want to provide you a breakfast of quality. This feedback will be used as we evaluate our processes, in effort to improve our services. We look forward to your return visit and I would welcome the opportunity to personally handle your next reservation.

Kindest regards,

Milton Hamilton
GM
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Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“A new favorite”
5 of 5 stars Reviewed December 7, 2012

I needed to find a new regular place to stay and this was near many of the places I must go for business reasons. I was pleasantly surprised. I came to check-in at a bad time and there was a wait but the one desk person handled to overload very professionally and courteously. Everything about the hotel was sparkling clear but no where near garish..... pool, lobby, workout room, breakfast room and, of course, my room. The room was big enough to accommodate anyone's needs and was tastefully furnished with comfortable furniture. I needed two wake up calls: midnight to take medication and 6am for real. Got 'em both as requested. In the meantime, I got 8 hours of the best sleep I'd had in weeks in spite of a threatening toothache.Breakfast had a wide selection. I found the machine-made pancakes a little rubbery (remember, I had a sensitive tooth) and the scrambled eggs a little too soft but there were plenty of other items to choose. Don't expect me to rate any more hotels in Raleigh - I'll be staying at this one exclusively. (and this is in a part of Raleigh in which traffic is not very heavy)

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDUGS, General Manager at Holiday Inn Express Hotel & Suites at NC State SW, responded to this review
December 25, 2012
We are so excited to become your new “favorite Raleigh hotel”. We work hard to accommodate our guests and it is such a reward when you all deem us your “favorite Raleigh hotel”. We will continue to work hard to keep your loyalty and trust. On your next travel here, please introduce yourself to our management team we would love to meet you!

Happy Holidays,

Milton Hamilton
GM
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Ramsey, New Jersey
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
50 helpful votes 50 helpful votes
“A hotel that accepts dogs!”
4 of 5 stars Reviewed October 22, 2012

We were moving states and needed a place to stay with our small dog. Unfortunately, most of the hotels in Raleigh charged an outrageous pet fee for dogs to stay the night, didn't allow them at all or were highly sketchy. This was a nice and clean hotel with a reasonable pet fee. The room was very comfortable and the hotel staff was very friendly. We slept very well and were able to tackle the next day's 12 hour drive well-rested.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask lilybitb about Holiday Inn Express Hotel & Suites at NC State SW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDUGS, General Manager at Holiday Inn Express Hotel & Suites at NC State SW, responded to this review
December 25, 2012
We are glad we were able to provide great accommodations for you and your dog. We are in the business of accommodating and that’s just what we’ll do...
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Additional Information about Holiday Inn Express Hotel & Suites at NC State SW

Also Known As:
Holiday Inn Express Hotel And Suites At Nc State Sw
Address: 3741 Thistledown Drive, Raleigh, NC 27606
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotels in Raleigh
#16 Family Hotels in Raleigh
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Our hotel's property boasts an enjoyable country setting while being convenient to all the big city attractions and businesses. The Holiday Inn Express® Raleigh Southwest - NC State hotel is also proud to offer a 100% smoke-free facility and a location just off I-40 at exit 295. With quick access to such businesses as Siemens Training & Development Center, SAS and Cisco in the Raleigh area, our hotel offers corporate guests a quick commute to clients. We also make catching up with out-of-office work a breeze with complimentary high-speed, wireless Internet access, available throughout the hotel, and a Business Center that allows you to print, copy and fax. One of the best things about staying with us is that we're just a few miles from NC State. The hotel's accommodations provide a perfect location for Wolfpack fans and for those attending a concert or athletic event at the RBC Center or the Time Warner Cable Pavilion. Other area attractions include Lake Johnson Park and the North Carolina Museum of Art. Additional hotel amenities, like our indoor, heated swimming pool, whirlpool and Fitness Center, make your stay more enjoyable. Be sure to fill up on sausage, bacon, eggs and our signature cinnamon rolls at the complimentary Express Start Breakfast while you watch one of the 52-inch cable TVs in the Great Room. We look forward to making our hotel your new home in Raleigh! ... more   less 
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