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“Homewood Suites Fan - Not nearly as nice as most” 3 of 5 stars
Review of Homewood Suites by Hilton Raleigh Crabtree Valley

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Homewood Suites by Hilton Raleigh Crabtree Valley
3.0 of 5 Hotel   |   5400 Homewood Banks Drive, Raleigh, NC 27612   |  
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Ranked #18 of 80 hotels in Raleigh
Bedford, New Hampshire
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Homewood Suites Fan - Not nearly as nice as most”
3 of 5 stars Reviewed February 1, 2013

As a frequent business traveler, I normally look forward to staying in a Homewood Suites. They have a kitchenette area, living room, bedroom and bathroom that makes for a nice open and spacious feeling.

Unfortunately, this Homewood Suites doesn't nearly live up to the others at which I've stayed. The beds were quite saggy (you could easily feel the springs), the rooms were pretty outdated (although they had clearly "renovated"), and the food was pretty bad. Not to mention the woman that was putting the food out with the constant cough into her hands and then handling the food. Yuck.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, February 4, 2013
Thank you very much for your review of our hotel. Your comments and feedback will certainly help us to improve upon our facility and our service. The comfort of our beds is essential to a good nights rest while you are on the road. We apologize that the mattress was not as comfortable as you typically experience at Homewood Suites. We will also continue to check and test all of our beds to ensure that we replace any that have issues. We will also continue to analyze our food offerings so that we provide the highest quality meals possible to our travelers. This type of feedback will greatly assist us to improve our hotel and service. We look forward to serving you in the future and thank you again for your review.
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227 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Sioux Falls, South Dakota
1 review
5 of 5 stars Reviewed January 30, 2013

The hotel was nice and relaxing after a long day of driving. Very clean, modern and up to date. The king bed was awesome and comfortable. All staff members greated us warm smiles, at the desk, in the hall, on the elevator, at the Managers Reception-all very friendly. Great complimentary coffee in the lobby. The hotel was tucked away in an area that was very quiet but close many businesses. I would recommend this hotel to anyone traveling to Raleigh on business or pleasure.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, February 5, 2013
Hello and thank you for writing a review about your stay at Homewood Suites Raleigh. We are glad that you enjoyed meeting our staff members. Many have been serving guests here for years and we all look forward to serving you in the future. Thanks again for taking the time to message about your stay. We really appreciate it and hope to see you back in Raleigh soon.
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Apex
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 29, 2013

I really enjoyed this hotel when I was travelling in and out of Raleigh for business. The free breakfast was great and being able to walk to the mall and some really nice restaurants is a bonus. The location and parking is easy, rooms were always good, and the setting is very scenic to be in town. The hotel sits on a hill surrounded by trees and has a mountain resort look about it. Very pleasant stay.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cachan, France
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2013

We spent 2 nights with my husband in the homewood suites and the room was very nice, big, we felt like home. The breakfast was nice with a lot of products. The staff was helpful and nice, they were very pleased to help and to guide. The location is good, near a mall and an interstate.
I would recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, February 5, 2013
Thank you for your review of our hotel. Speaking for all of our staff - we are glad that you enjoyed your stay and the breakfast. Our location is convenient to the major roads and the mall; we definetely have quick access to both. Thanks again for taking the time to write your review, we look forward to seeing you the next time you visit Raleigh.
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Orlando, FL
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 28, 2013

Traveling to Raleigh this past November, we were visiting family that lived in the Crabtree Valley area. Looking for a bit more space than a regular room, we landed with the Homewood Suites since we are Hilton Rewards members. The location, although tucked away, is great. It is behind the mall, and up on the hill nestled in a beautiful area surrounded by trees and such. Definitely out of the fray.

The mall is close by, but you are also very close to downtown Raleigh as Glenridge Rd is right there. (Also NC St. if you are there for that as well) When we were there, the State Fair was going on, so the hotel was full. Never once did it feel crowded or loud. The staff is great and very accommodating.

Not sure if the hotel was renovated in the past or not, but it has a very warm and inviting feel to it. The rooms were clean and well spaced out. With a separate sitting area off from the bedroom (double doors separating it) it was great as we have a daughter as well as family that stopped by. It allows for separating of spaces which, we all know when traveling, is a huge luxury to have. The suites include a kitchen w/ fridge and such, and that was great to have during our stay.

The bathrooms were well maintained and, while not overly luxurious, had everything we needed.

Overall, this is a very good hotel when visiting Raleigh. It will meet your needs when traveling and, while it won't be confused with anything 4/5 star, in my opinion it is way better than the Embassy Suites brand that Hilton manages. You can tell that the Homewood Suites is managed by a staff that takes complete ownership of their hotel.

Cheers

Room Tip: If your looking for a view...floors higher than 2 or 3
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hopewell Junction, New York
Senior Contributor
46 reviews 46 reviews
39 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 23, 2013

This is a very nice mid class hotel with the huge advantage of large suite rooms and a grand lobby serving an above ordinary complementary breakfast. Lady in charge of breakfast area exceptionally nice. This is an excellent alternative to a Courtyard or Fairfield Inn type of hotel. Although, It is not in the category of an Embassy Suites or Marriott. It is very acceptable in an outstanding location. You can walk to the upscale mall where there are almost every chained restaurant to choose from. There is even a jogging path across the street.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, January 29, 2013
We would like to thank you for taking the time to review our property. I am glad that you had a nice breakfast and enjoyed meeting our staff. Our location is very convenient to the shopping mall and restaurants. Many of our guests find it easy to walk to the mall. We also have a courtesy shuttle that will take our guests to the Crabtree Valley Mall as well. We appreciate your feedback on our hotel and look forward to having you return and stay with us again.
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Long Island
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 19, 2013

This appears to be a fairly new hotel. The hotel was very nicely appointed. The location was up a side road on top of a hill. Dinners was good, with beer and wine, and Otis Spunkmeyer cookies. The room was modern and clean. I would recommend this hotel.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert_ambersley, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, January 29, 2013
Thank you for your review of our hotel. We are glad that you enjoyed your stay. We often find that our dinner and drinks are a great way for our guests to un-wind at the end of the day. Thank you again for taking the time to review our property. We look forward to serving you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites by Hilton Raleigh Crabtree Valley

Address: 5400 Homewood Banks Drive, Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Raleigh
#14 Family Hotel in Raleigh
#20 Business Hotel in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Raleigh Crabtree Valley 3*
Official Description (provided by the hotel):
Delight in our Crabtree Valley Raleigh hotel, comfortably situated within walking distance of Crabtree Valley Mall, minutes from downtown and right off I-40. The phenomenal Homewood Suites by Hilton® Raleigh-Crabtree Valley hotel is an incomparable Raleigh extended stay or vacation option. Conveniently located in the heart of the city, business travelers enjoy easy access to local businesses, corporations and institutions of higher learning. This all-suite property provides quality accommodations, perfect for anyone traveling to Raleigh for business or pleasure.Our spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You’ll find enough space for work, study or entertaining - plus all the comforts of home including two 32" LCD/HDTVs, complimentary high-speed Internet access, and two phones with voice mail. Enjoy a complimentary Suite Start® hot breakfast seven days a week and a Welcome Home Reception® featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply). ... more   less 
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Also Known As:
Homewood Suites By Hilton Raleigh Crabtree Valley Hotel Raleigh
Homewood Suites Crabtree Valley
Homewood Suites Raleigh
Homewood Raleigh
Raleigh Homewood Suites

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