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“Convenient Location in DT Raleigh” 3 of 5 stars
Review of Raleigh Marriott City Center

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Raleigh Marriott City Center
3.5 of 5 Hotel   |   500 Fayetteville Street, Raleigh, NC 27601   |  
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Ranked #29 of 83 Hotels in Raleigh
GreenLeadersBronze level
BARRIE
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Convenient Location in DT Raleigh”
3 of 5 stars Reviewed March 7, 2014

I have stayed at this hotel on several occasions while attending an annual conference which takes place here on alternate years. It is convenient to the Convention Centre and other DT Raleigh venues, including Marbles and the theatre complex. The hotel is clean and comfortable. Front desk staff are dreadful, and watch your billing; there has not been one occasion I've stayed here that mine has been correct (charges added that are not mine, or are duplicated). We will not use the restaurant/bar facility since a few years back when my friend who uses a wheelchair was refused service because she would be "in the way". Not a gem in the Marriott empire.

Room Tip: Rooms are often noisy, wherever you are. I would try to get a location at the end of a hallway where...
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, March 10, 2014
Thanks for you feedback regarding our front desk operation particularly relative to your billing experiences. While it is sometimes tough to hear; all feedback is valued. We will see that the Guest Services Manager is engaged in this process resolution.

Thanks again,

Bill Hofmann
General Manager
Raleigh Marriott City Center
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441 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Jackson, TN
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 6, 2014

The stay was fine, but the older African American lady with short hair in the gift shop was very unfriendly to my children. She needs to act nicer to her guests & I don't appreciate how rude she was. If you are going to work in a "family friendly" hotel then please act nice to children. I have never seen my 5 year old so shaken up! I get that my child shouldn't be touching the hats outside & I stopped it after one time. This lady needs an attitude adjustment or find another career.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, March 11, 2014
Thanks for taking the time to post your review of the hotel and the gift shop team. I have brought this matter to the attention of our outlets manager. Clearly, our associates should measure their reaction to the family guests in the hotel.

Thanks for the posting.

Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center
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Apex, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 2, 2014

Room service forgot about our in-room breakfast order... So we ended up eating elsewhere. The windows in the room had a decent view, but were covered with grease marks from the foreheads and noses of previous guests... That was a little gross.

Had multiple ladies knocking on our door before 9am on checkout day. Eventually had to hang up the privacy card.

Overall, it's a nice building, but the people running the place seem too busy to bother with real customer service... They've got the equation backwards.

  • Stayed March 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, March 4, 2014
Thank you for your posting regarding our hotel, the service you experienced and the cleanliness of our guest room windows. I have directed our housekeeping manager to focus on this area.

Best Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center
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Top Contributor
61 reviews 61 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 2, 2014

4 adults and 3 small children attending an event at the convention center stayed for 2 nights. We were able to book adjoining rooms and have a refrigerator. There are some quick eating places just across the street. Room service was so slow we had to cancel breakfast but they have us buffet vouchers for the next day. Pool was nice but sort of cold.

Stayed March 2014
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BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, March 6, 2014
Thanks very much for your great review of our hotel. We serve all of our guests including the youngest! This week we had the Lego Convention in town. Young and old alike had a fabulous time!

Thanks for your review.

Bill Hofmann
General Manager
Raleigh Marriott City Center
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Cary, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 2, 2014

Good hotel located within walking distance of numerous options for restaurants. Rooms are comfortable with fine amenities. The only issue I have is that the room doors do not close they SLAM shut. That becomes a bit noisy since this is a convention hotel with people coming and going at various hours. The Bar area is nice but service could be a bit better if you sitting at one of the outside tables. Food is very good at the restaurant.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, March 6, 2014
We appreciate you taking the time to post a review of our hotel. The team takes pride in exceeding expectations. We hope that you will return the Marriott on your next trip to Raleigh.

Bill Hofmann
General Manager
Raleigh Marriott City Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Point, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 2, 2014

We just returned from a one-night stay at Marriott City Center and it was nothing but a negative experience. We chose this hotel due to proximity to the convention center. We were traveling with 3 children and, when making my online reservation, I made a specific request for adjoining rooms. I then placed 2 subsequent phone calls the hotel directly (one a week prior to arrival; one an HOUR prior to arrival) explaining the importance of adjoining rooms since we had children with us. Each time I called, I was told adjoining rooms would not be a problem and that it had been noted in my reservation. However, when I arrived to check in, was told we couldn't have adjoining rooms. The explanation given was that I hadn't booked a king room? What? If I'd needed a king room, why was that not mentioned when 1. I booked the room online and 2. when I placed the 2 phone calls to the hotel? I then asked check-in gal (who was surly, anyway, because she was the only person working the front desk with about 8 people in line to check in) to figure out a way to get us into adjoining rooms and she informs me that they're all booked up and no changes can be made. NO KIDDING.....that's why I booked these rooms months ago, so that Marriott could ensure that I had adjoining rooms. So, having lost that battle, I took keys thinking at least we'd, perhaps, have side-by-side rooms. Nope! The rooms were on opposite sides of the hallway and several doors down. Having packed in only one suitcase (b/c/ it was a one-day trip) you can imagine how fun it was to drag a suitcase back and forth every time a kid needed something. This trip was completely disrupted by, what seemed like, a simple/reasonable request of adjoining rooms. As a result, we had 4 people in one room and 1 in the other, which was a total waste of money ($500 for a less-than-24-hr stay). The following list includes other problems I could've overlooked had our room experience been better but, since it wasn't, here they are:

1. For $200+ a night I expect parking to be free
2. Wifi.......really, Marriott?! You're STILL charing guests for wifi? No other upper-end chains (i.e., Hilton, westin, Ritz) charge for wifi. Why do you?
3. Room looked as if it hadn't been dusted in about a month.
4. Bathroom had barely been wiped clean from previous guest--there were "remnants" from past guest(s)
5. Room service couldn't manage to get 3 kids' meals correct

There is a Sheraton 1/2 block down the street--my husband has stayed there on multiple occasions. It is cleaner, friendlier, parking is free and so is wifi. Stay there instead!

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, Public Relations Manager at Raleigh Marriott City Center, responded to this review, March 4, 2014
Thank you for alerting us to the problems you experienced during the Lego weekend. I have spoken with the leadership in the responsible departments on improving our service delivery. Clearly we failed to meet your expectations and for that I want to apologize.

The team will use this as a lesson to improve for all our future guests.

Best Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center
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Miami, Florida
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 26, 2014

The hotel is very nice and has everything you need: big room with new TV, big bathroom, looks to be recently renovated, great gym, indoor pool and hot tub, parking and very close proximity to convention center, Starbucks and bar in lobby and walking distance to restaurants and bars.When we stayed here there was a cheerleading convention and the hotel was packed, but our room stayed quiet. Parking is $12 in the garage, no validation. TIP: You can park on the street right outside of the hotel for free on nights and weekends. Note: Two types of pillows: small square and soft or huge and really stuffed, so you might want to ask for extra. The bar had a great happy hour deals going on every day ($4 beers several nights a week). No breakfast.

Room Tip: If there is a conference in town don't get a room near the elevators.
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, March 6, 2014
We certainly appreciate your review of the Raleigh Marriott City Center. Please join us again on your next trip to Raleigh!

Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raleigh Marriott City Center

Address: 500 Fayetteville Street, Raleigh, NC 27601
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Raleigh
#20 Romantic Hotel in Raleigh
#26 Business Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Raleigh Marriott City Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Raleigh Marriott City Hotel Raleigh

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