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“Nice, but overpriced” 3 of 5 stars
Review of Raleigh Marriott City Center

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Raleigh Marriott City Center
3.5 of 5 Hotel   |   500 Fayetteville Street, Raleigh, NC 27601   |  
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Ranked #29 of 80 Hotels in Raleigh
GreenLeadersBronze level
Charlottesville, Virginia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Nice, but overpriced”
3 of 5 stars Reviewed July 21, 2013

I stayed at this Marriott and thought that it was very overpriced. I visit Raleigh frequently and decided that it is not worth it to say there any more. You have to pay for internet and parking, both of which are very expensive. There is no fridge and microwave in the room. There are better upscale hotel options in the city where you can get free internet, breakfast, parking, fridge, and microwave at a much lower rate. The nice thing is that it is right downtown. Also, everything was clean.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, July 23, 2013
Thank you for your review and comments about your stay. Unfortunately, Marriott Hotels still charge for guest room internet. I believe that we will see this change in the near term with a reduced bandwidth option available for a reduced price point. Additionally, the Raleigh Marriott City Center now has free WIFI in the lobby for guest use.

I don't think that the hotel will be installing refrigerators soon. we do have fifty refrigerators that we can place in guest rooms upon request at no charge.

Again, thanks for your posting. We certainly appreciate your feedback.

Bill Hofmann
General Manager
Raleigh Marriott City Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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400 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Washington DC
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 10, 2013

My family and I came down to Raleigh for the long July 4th weekend and we were not disappointed by our stay here at the Marriott. We were able to walk right out of our hotel and right into the street festival going on. We were even able to see the fireworks from our hotel room. There are plenty of good restaurants just a short walk from the hotel.
The hotel itself was nice, clean, and spacious. The rooms were sleek and modern while being comfortable for my family.
The hotel staff was very friendly and helpful with any request or question we had. The hotel manager even went out of his way to tell us to stay cool with our infant son in the hot July 4th sun.
I had no problems and would definitely stay there again the next time I needed to stay in Raleigh.
One caveat: The cost of the room we had was discounted for the July4th celebration. The non-event discount rate was significantly higher.

Room Tip: The higher floors offered a quiet space from the street festival down below.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, July 12, 2013
We are delighted that you enjoyed your stay at our hotel and your visit for the July 4th fireworks. Our hotel sits adjacent to the City Plaza. Most all festivals in Raleigh are centered at the City Plaza which is literally outside our front door. High floor assignments are helpful on those occasions as they provide a quieter setting.

Raleigh is a super town to live, work and play!

Thanks for your contribution!

Bill Hofmann
General Manager
Raleigh Marriott City Center
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Anaheim Hills, California
Top Contributor
97 reviews 97 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 8, 2013

I was very pleased with this hotel in the city center. You are within walking distance to many restaurants, bars, shops, and museums. The hotel is very clean. Staff were all nice. Has a bar/restaurant that is very good. The decor/finishes were nice. Room was very nice. There is a lounge on the 16th floor that serves breakfast until 10am each day. Rates were decent.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, July 12, 2013
We certainly thank you for your great review! Cleanliness is a vital part of our business. Our housekeeping team is among the very best in the business. Our service, location, facilities and amenities are also keys to our success at the Raleigh Marriott City Center.

Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
79 reviews 79 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 6, 2013

I stayed her because we went to a concert at The Red Hat , The hotel was okay very over price breakfast, I have an rewards member no perks Here I am also a Hilton honors member I am treated like a royal, They have so member freebies at the Hilton. Here at the Marriott The breakfast, continental started at $14.00 ,,, Which I was a bit shocked. I had to get the comforted changed the linen was water. They came right away.to change it. I will continue to stay at the Hilton, .. The Marriott is not to my liking!!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, July 12, 2013
Thanks for your review. We appreciate all feedback including this posting. We will use it as we shape our guest offerings moving forward.

Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed June 30, 2013 via mobile

The only good staff there are hotel's location and people serving breakfast. The overall level of service is pretty low, unfortunately. They definitely need more training for the hotel's employees. In addition, if Mariott is a chain(?), then you suppose to expect the same level of service at any of their spots...

Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, July 12, 2013
I apologize that you were not impressed by our service delivery. We take great pride in guest satisfaction at the Raleigh Marriott City Center. Besides our great location and facility it truly is what we are about. Most guests have a vastly different experience. Negative feedback is needed to improve and we certainly still appreciate your contribution.

Best Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

Perfect stay. Perfectly located in the heart of downtown Raleigh.
Walking distance to GREAT restaurants and events.
Thoroughly enjoyed our stay!

The breakfast buffett Sunday AM, was surprisingly awesome. Egg white omelets made to order, tasty fresh fruit...YUMMY if surprising.

Highly recommended for anyone attending event downtown: Redhat, Duke Energy Center, Convention Center.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, June 26, 2013
Wow- perfect! Thanks so much for your posting! Our restaurant - Posta Tuscan Grille is very highly regarded by our Marriott guests. Our Chef, Joseph Durante, has taken our culinary program to new heights!

Thanks again for your review! We appreciate your feedback.

Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, New York
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 24, 2013

We decied to visit Raleigh for the weekend to explore the city and go to Marbles Museum. We had an absolutely fabulous experience at this hotel. I can't say enough good things about our relaxing stay. First of all, the front desk staff are courteous, friendly and truly make you feel welcome at the hotel. I could go into greater detail, but truly, after years of traveling for leisure and professionally they exceeded each and every stay I've had elsewhere. Also, the hotel within itself is beautiful and impeccably maintained by the staff. I appreciated the fact that they actually helped me put together the pack and play crib for my daughter to sleep in, rather than just dumping it at the door as all hotel hotels have done in the past. The small but important things deserve mention: the toiletries are actually products I use (bath and body works); there are curtains that actually cover all sunlight so that we were able to take a mid-day nap and didn't wake up at the crack of dawn the next day; the pool and hottub are gorgeous overlooking the skylike that made us feel like princesses for the day; and, all the major downtown attractions (i.e. museum, restaurants, etc.) are within a 10-15 walking radius. We parked out car and didn't drive again until we checked out. $12 parking tab total. And unlike other hotels, there is a noise barrier between rooms and you don't hear everyone coming and going (and they don't hear us, when we had toddler meltdowns). The only thing that was a bit of a nuisance was that doors are very loud when they slam shut because of the weight of them. Wonderful stay. Without a doubt, this is the only place I will be staying for future visits. And parents of 1-10 year olds: definitely visit Marbles Museum which is a 10 minute walk from the hotel - it's an absolute MUST!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHofmann, General Manager at Raleigh Marriott City Center, responded to this review, July 12, 2013
Thanks for the wonderful review! Our team strives to accommodate every guest. Guest service is our passion because it is good business!

We certainly appreciate your patronage and hope you will stay with us again in the future.

Regards,

Bill Hofmann
General Manager
Raleigh Marriott City Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raleigh Marriott City Center

Address: 500 Fayetteville Street, Raleigh, NC 27601
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Raleigh
#18 Romantic Hotel in Raleigh
#27 Family Hotel in Raleigh
#28 Business Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Raleigh Marriott City Center 3.5*
Number of rooms: 400
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Also Known As:
Raleigh Marriott City Hotel Raleigh

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