Its a beautiful hotel. No doubt about it. Perfect location. Interiors are stunning with nice bright contemporary decor. The lobby environment is calm, soothing and inviting. Full service Starbucks in lobby. Gym located on 4th floor has windows on two sides giving you nice Raleigh views while on the treadmill. Did not use the pool but looked at it and it looked great.
You MUST valet park here. I paid $18 per night. There are lots of self park options around, and they will disclose them to you, with a comment - 'but you know, its city parking and we are not responsible if something happens to your car'. Ouch, fine. The key is in the ignition...Ka Ching.
Staff is terrible.
First, when I checked in, all tired from road trip and all, waiting for the receptionist who was helping a guest. Well, there is a huge pillar in front of reception desk and I was standing right next to it. Suddenly, another guest comes in and cuts in front of me (not his fault because he did not see me standing behind the pillar). Coincidentally, the reception clerk just got finished with the guest she was helping, and immediately took the other guy who had cut in front of me. I know she knew I was standing because the prior guest took a long while to check in. So, at this point, neither she, nor the bell boy with the luggage cart, nor the guest himself had the courtesy to correct the problem. Its not a big deal, but I was left with a dropped jaw and a bit lip.
OK, so checked in. Stepped in the elevator. Right then I saw a bell boy (there were two kinds, one with black uniforms and others with red uniforms - this one had red uniform) approaching the elevator with a luggage cart. I held the doors of elevator for me. Nothing unusual - thats what people do. However, here is the 'so so' part. He steps in, has no courtesy of saying 'thank you' and without even making eye contact with me mutters 'six'. Oh, OK - and I pressed 6 on the elevator button. Hello? 'six, please', 'six, thanks'. 'Good morning sir, can you press six for me, please'. We went our separate ways without saying a word or making eye contact. Maybe he was having a bad day. I get it. But is this Marriott hospitality?
There is more, but you get the point.
Overall, I enjoyed my stay. Room was quiet, no noise during night. Beds were comfortable. Bathrooms were clean and fresh.
4 starts for the property. One less for staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am sorry that you felt so poorly about the staff at the hotel. I have used your comments regarding check in and the bellman with the team to educate them on guest expectattions.
Please feel free to contact me directly if I may be of any assistance.
Raleigh Marriott City Center
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.