Stayed at this Marriott numerous times, loving every stay- until this one...The room was great, staff was great- until the morning we were to leave. Thank goodness I had showered and was dressd- a FIRE ALARM went off-urging us to go down the stairs, and to exit the building. We quickly tried to gather all of our belongings to begin our 11 floor walk-down. We were never met by an employee- none were in the stairwells to direct us or to answer any questions... When we got to the bottom floor, we were outside at the valet area. My husband asked one of the attendants if this happened regularly, and the attendants reply was "yes, we do this every morning to clear out the guests". Not funny. We asked for our car, and were on our way. When we got home, I realized that I had not grabbed my shoes on the far side of the room. When I called, they wanted to charge me to send them to me- because I "should have stopped to read the Fire Drill directions on the back of the door to know the protocol". We "were going to be able to go back to ours room". It took numerous phone calls, and 3 weeks to get my shoes back. I live 3 hours away... Mr Robertson was very helpful, once I got hold of him, and very apologetic! Would I stay again? Maybe for a luau, where I didn't need to worry about shoes....
- Also Known As:
- Raleigh Marriott City Hotel Raleigh
- Raleigh Marriott City Hotel
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