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“North Raleigh hotel” 5 of 5 stars
Review of Renaissance Raleigh North Hills

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Renaissance Raleigh North Hills
3.5 of 5 Hotel   |   4100 Main at North Hills Street, Raleigh, NC 27609   |  
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Free Parking
Ranked #10 of 80 hotels in Raleigh
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“North Raleigh hotel”
5 of 5 stars Reviewed February 15, 2013

My wife and I stayed a couple of nights and we were so glad we did. Located off the I-440 Beltline, this property gives you quick access to many restaurants, shopping centers, hospitals and universities. The hotel was beautiful and the staff was exceptional. They were genuinely willing to go the extra mile for any request or question we had. Valet service was nice, but a little slow at times.

The room was very comfortable, clean and quiet. The shower with jets and a TV in the bathroom mirror were nice surprising amenities. Both my wife and I really enjoyed our stay we will certainly be staying here again. Thank you Renaissance staff !!!

Room Tip: Ask for a high floor away from elevators and located on the side of building opposite Beltline.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills, responded to this review, February 19, 2013
Many Thanks NavAcaGrad,

We are fortunate to have a group of individuals truly supportive of a sincere approach and execution to hospitality. Empowerment and encouragement seems to have made our rooms cleaner, our hotel shine more brightly, and our folks enjoy what they are doing. We greatly appreciate you Renaissance as your Raleigh experience, and we look forward to having you back on property to discover something entirely new.

Safe Travels.
Richard Rose General Manager.
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297 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Hicksville, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 6, 2013

My husband and I will continue to stay at this hotel because the management provides a high level of committment to their guests. During our recent one night visit, we experienced noisy neighbors. The noise continued throughout the night despite our having notified the front desk. The next morning (prior to re-addressing our concerns), John Murdock noticed that we were waiting for the garage elevator, since we were checking out and starting to bring our luggage to the car. He informed us that the elevator was not working and proceeded to help carry our luggage to the car (with a smile). It was en route to the car that we shared our concerns with Mr. Murdock. He expressed sincere opologies and validated our concerns. The issue was immediately addressed in a fair and professional manner - thank you Mr. Murdock!!! It has not always been our experience that other hotels handle "legitimate" complaints with this degree of committment.

Unfortunately we were unable to use the spa. therefor it was not rated.

Room Tip: We always ask for a room in a qiet location of the hotel. Both times our requests were honored by p...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills, responded to this review, February 11, 2013
Greetings ltd56,
Many many thanks for the thoughts and the positive feedback on our John Murdoch. I sincerely regret the tarnish on your experience caused by the neighboring disturbance, and truly wish we could have ended the inconvenience on the first notification. Given our North Hills central location, and all that there is to do and discover, we are charged with having a meaningful and immediate protocol as it pertains to folks enjoying themselves to the point of disturbing others. I am glad that John had the opportunity to engage you and the experience, and I hope we will see you back on property in the near future.
Thanks again, and safe travels.
Richard Rose, General Manager.
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Washington DC
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 29, 2013

Stopped off for one night on a drive to Florida. Had a restful night in a spacious, comfortable and clean room. The staff was friendly and professional. Valet parking is $16.00 but the hotel is located at a shopping center so there are lots of self parking opportunities, which is what we did. Many restaurants within walking distance, also a movie theater. An unusual feature is that there is a TV in the mirror in the bathroom. With the lights on you can't really see it very well but it looks good with the lights off....why you would want to sit in your dark bathroom and watch TV is another question. Only negatives were minor, no make up mirror, no bathtub and internet access was $9.99.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills, responded to this review, February 5, 2013
Greetings suemelk,

Many thanks for stopping off at Our Renaissance, and I am pleased that you enjoyed your experience. There is always something new to discover in North Hills, so please chose our exit again, perhaps on your way back up.

Safe travels,
Richard Rose, General Manager.
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piedmont of NC
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 28, 2013

Nice hotel, modern and clean with ample amenities. Check in was a bit hectic as hotel is located at the back of large outdoor mall, which is very busy (no place to park and run in). You park in a nearby deck with rest of mall goers. Staff was professional. Lots of shops and chain restaurants to walk to. Room was nice sized, very clean. TV watching was the pits, never stayed somewhere that had so few channel selections, very odd. Definitely got some road noise in the room from nearby highway. Overall, a nice property probably best suited for an urban traveler.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills, responded to this review, February 11, 2013
onamissionap,
We appreciate hearing from you and learning of your experience with us at Renaissance Raleigh North Hills Hotel. We're delighted to hear that you liked our clean, modern hotel as well as our surrounding area. We value you as our guest and hope you'll visit us again soon.
Safe travels.
Richard Rose, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 28, 2013

This property has SO MUCH to offer. Location is key and no exception here. Directly off I40 slightly north of Raleigh, this hotel is better than VERY GOOD, not quite excellent in my book.

Likes:
Cucumber water in the lobby - nice touch.
Parking is very convenient and no charge.
Bell staff - Excellent - thank you Marcus for the wealth of information and assistance.
Front Desk - attentive, gracious, and concientious. Provided a little too much information about 'why' the room wasn't ready - i was tired, and just wanted to get to my room which did become available while i was standing at the from desk. Great front desk service.
Completely Fantastic Location - resturants, shops are in the village like setting and all walkable including an REI and Target only to name a few.
Great evening life and resturants.
The ROOM - comfortable, classy, all the ammenities you would expect from a Renaissance. Frameless shower with built in jets and a TV in the bathroom mirror, pretty cool. QUIET and COMFORTABLE. Refigerator in room also.

Minor but noticeable Peeves:
Entrance driveway is very crowded - Valets could be a bit more attentive in keeping the driveway moving. The southern hospitality/pace makes it irritating to a tired traveller wanting to unload baggage. (I'm from the south and it was slow)
Elevators are very convenient but not well marked for rooms versus garage. The far right elevator is Parking Garage ONLY, but you don't realize that until its too late.
No turn down service.
Concierge lounge is NOT open on Saturdays even to relax or get water.

All in all better than very good but not quite excellent for this seasoned traveller.

Room Tip: Ask for the North Hills side overlooking the village.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills, responded to this review, February 11, 2013
Mel B,
Thank you for taking the time to write a review about your experience with us at Renaissance Raleigh North Hills Hotel. We greatly appreciate your kind compliments about our property, staff, and location. Your feedback is appreciated and will be used constructively. We enjoyed having you as our guest, and we hope you'll have another opportunity to visit us. Thanks again.
Safe travels.
Richard Rose, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed January 28, 2013

I just returned from a series of meetings for my company held at the Renaissance North Hills. This is a fantastic hotel for meetings. The hotel is approximately 20 minutes from the airport and is located in the middle of an outdoor boutique mall. There are a wide range of shops, restaurants, bars/pubs and bigger box stores within steps of the hotel. If you are staying at the hotel for most of your visit, there is no need for a car to get around. I recommend just taking a cab from the airport (approximately $35).

The hotel itself is beautiful with large, comfortable rooms. Rooms have large work spaces with movable tables that came in handy. The connection options for technology (i.e. LAN wires) were easily accessible in a business hub and worked well. Showers were large and had extra shower heads which were a luxurious touch. Bathrooms also had a TV in the mirror which was a fun novelty – though not particularly practical. TV in the main room was large and HD.

Meeting facilities were excellent. Well maintained and modern with plenty of space for catering and movement between meetings. The only complaint was that the meeting rooms were really cold. I’m not sure this was the hotel’s fault. It was abnormally cold in Raleigh this week and I’m not sure facilities in North Carolina are heated and insulated to deal with temperatures that stay in the low 20s and teens.

Banquet/catering food was excellent – perhaps the best I’ve had for a group of this size (100+). Hot food stayed hot without drying out and cold food stayed cold without getting soggy. Kudos to the chef and the catering staff. Snack options between meetings were unique, with fruit smoothies, dried fruits and nuts, energy bars, etc. Definitely helped the group stay alert and engaged.

The staff was wonderful and helpful and went out of their way to assist with any and all issues including weather-related travel issues at the end of our stay.

I highly recommend this hotel if you have business in the area or need off-site options for your meetings.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills, responded to this review, January 30, 2013
Greetings Need2TravelMuchMore,

First and foremost, thank you for providing us with slide number one at our next quarterly Ambassador Rally!! Nothing says you’re on the right path quite like testimony. What fantastic feedback. Many thanks for taking the time to map out your Renaissance experience. This is truly wonderful fuel to a truly collaborative effort towards providing and sustaining Sincere and Engaging Hospitality at every touch point, and every area of the property. Our folks embrace the desire to engage, enhance, and personalize each guest experience, and each and every opportunity to share what the property and North Hills has to offer. It doesn’t hurt when you have a pretty building, the world of North Hills out the front door, and perhaps the finest culinary effort in the area. Still, the folks deliver and enhance those items, and that is what has made us #1 in the Brand.
Thanks again, and we look forward to your return, and introducing you to something entirely new.
Richard Rose, General Manager.
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Raleigh, North Carolina
Top Contributor
97 reviews 97 reviews
12 hotel reviews
Reviews in 38 cities Reviews in 38 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed January 27, 2013

Stayed overnight with some girlfriends for a ladies weekend. Our rooms weren't ready when we arrived so they upgraded us to rooms that were available. Everyone we spoke to at this hotel was incredibly helpful and friendly. Great location in North Hills. Fabulous rooms. Loved the shower and the TV in the bathroom mirror.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Renaissance Raleigh North Hills, responded to this review, January 30, 2013
Cheers Debbiewanders,

Many thanks for sharing your Renaissance experience, and for selecting us to host your getaway, or escape depending on how long it has been since the last gathering.

Our folks are our best asset, and they appreciate and enjoy the empowerment to make decisions that will delight and engage our guests. Sounds like they smoothed a potential bump in the road, and I hope you and the ladies will call us home again in the near future.

Travel for Fun
Richard Rose, General Manager.
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Additional Information about Renaissance Raleigh North Hills

Also Known As:
Renaissance Raleigh North Hills Hotel
Renaissance Raleigh North Hills Hotel Raleigh
Address: 4100 Main at North Hills Street, Raleigh, NC 27609
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Raleigh
#5 Family Hotel in Raleigh
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Renaissance Raleigh North Hills 3.5*
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