This property has SO MUCH to offer. Location is key and no exception here. Directly off I40 slightly north of Raleigh, this hotel is better than VERY GOOD, not quite excellent in my book.
Cucumber water in the lobby - nice touch.
Parking is very convenient and no charge.
Bell staff - Excellent - thank you Marcus for the wealth of information and assistance.
Front Desk - attentive, gracious, and concientious. Provided a little too much information about 'why' the room wasn't ready - i was tired, and just wanted to get to my room which did become available while i was standing at the from desk. Great front desk service.
Completely Fantastic Location - resturants, shops are in the village like setting and all walkable including an REI and Target only to name a few.
Great evening life and resturants.
The ROOM - comfortable, classy, all the ammenities you would expect from a Renaissance. Frameless shower with built in jets and a TV in the bathroom mirror, pretty cool. QUIET and COMFORTABLE. Refigerator in room also.
Minor but noticeable Peeves:
Entrance driveway is very crowded - Valets could be a bit more attentive in keeping the driveway moving. The southern hospitality/pace makes it irritating to a tired traveller wanting to unload baggage. (I'm from the south and it was slow)
Elevators are very convenient but not well marked for rooms versus garage. The far right elevator is Parking Garage ONLY, but you don't realize that until its too late.
No turn down service.
Concierge lounge is NOT open on Saturdays even to relax or get water.
All in all better than very good but not quite excellent for this seasoned traveller.
Ask for the North Hills side overlooking the village.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write a review about your experience with us at Renaissance Raleigh North Hills Hotel. We greatly appreciate your kind compliments about our property, staff, and location. Your feedback is appreciated and will be used constructively. We enjoyed having you as our guest, and we hope you'll have another opportunity to visit us. Thanks again.
Richard Rose, General Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.