We were there last weekend for a soccer tournament. After an 8 hour drive from Maryland (horrible traffic in our area!), we finally arrived at 10:30 p.m. My husband checked in and we went to our room with our two sons. When we got to the 2nd floor, I realized it didn't smell your typical Hampton Inn clean. We went to our room and the same thing. But it was so late. We went to bed and while it says the linens had been washed, I wasn't so sure. The next morning, my husband said that when he woke up during the night and turned over, he thought he smelled cigarette smoke. On Saturday we were out for the majority of the day. In the evening, I stayed behind while the team went out. I was getting ready to wash soccer uniforms when I really started smelling cigarette smoke. It was all over. I asked at the front desk, and after some confusion as to which room we were in, the desk clerk confirmed that we were indeed not only on a smoking floor, but a smoking room!!!! Despite the fact that our reservation (which I had in hand) stated nonsmoking. They were sold out for the night (tournament), so they could not switch our room. However, while he was very nice, he did not offer to do anything for us. It was a difficult night with all of us being very uncomfortable. I was almost sick to my stomach due to the smell. We put towels in front of our door and kept our bathroom door closed because there was a vent in our shower/tub area in which the smoke smell was pouring through. We had to be at our field early, so we checked out early. Thank goodness we had a couple of hours outside to clear our heads before getting in our car for the 4.5 hour trip home to Maryland. Most of our clothing/other items smelled like cigarette smoke and we're still doing laundry at home. It was horrible. My husband explained what happened to the front desk when we checked out and they graciously took off the Saturday night charge for us to compensate us. Could not explain why we ended up with a smoking room, but we were satisfied with the outcome. I am sure the other rooms are just fine - we were pleased with the size of the room and bathroom, except for it being smoking. Just remember to avoid the 2nd Floor unless you smoke!
The breakfast was good, but basic - cereals, waffle maker, hard boiled eggs on Sunday, microwaveable breakfast sandwiches, bagels, pastries and muffins. The coffee was really good and always fresh in the lobby!
The property is located in a convenient area - lots of shopping and restaurants. Great for us as we were only 4 miles from the WRAL Soccer Complex!
We would stay there again!
Second floor for smokers! We were on the back side of the hotel - it was quiet!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 5, 2012
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Thank you for taking the time to convey your comments regarding your recent experience with the Hampton Inn Raleigh Capital Blvd. - North by filling out a review on TripAdvisor. Your willingness to share your thoughts with us and with other TripAdvisor members is genuinely appreciated.
We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from the Hampton Inn brand. I was sorry to hear that you were given a smoking room during your stay with us, and I sincerely apologize for all of the inconveniences it caused for you and your family. We strive to please all of our guests and appreciate your comments.
With your input, we can constantly monitor and change our product to maintain the high standards of quality and performance that have become a Hampton Inn tradition.
It was indeed our pleasure serving you and we look forward to welcoming you again to the Hampton Inn Raleigh Capital Blvd. - North.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.