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“Doubletree, Raleigh NC” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Raleigh - Brownstone - University

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DoubleTree by Hilton Hotel Raleigh - Brownstone - University
3.5 of 5 Hotel   |   1707 Hillsborough Street, Raleigh, NC 27605   |  
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Ranked #26 of 80 Hotels in Raleigh
Blacksburg, VA, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Doubletree, Raleigh NC”
3 of 5 stars Reviewed January 18, 2014

Great location, room was very well done, excellent parking and bar area was very nice and welcoming. Unfortunately, we did not have hot water the next morning. I was disappointed and honestly expected more from a Doubletee hotel. However, the hotel front desk manager was very attentive to my concerns and we were able to find a solution to my problem.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, January 21, 2014
Ryland,

Sounds like the hotel had a lot to offer; location, nice room, parking, and a great looking lobby and bar. As you can see from some of the more resent reviews we hit a bad patch concerning our hot water situation. Items have been addressed but I was glad our Front Office Manager was able to find a good solution. Thanks
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548 reviews from our community

Traveler rating
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    91
    31
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133
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Eaton, United States
1 review
5 of 5 stars Reviewed January 15, 2014

I have read where people say the walls are thin...well they are not, people are loud and slamming doors. Our first night was super quiet, next night we had a rather loud group next door, but the place is clean, the cookies are delicious, and the staff is very nice. I would recommend and would stay again when back in the area.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, January 21, 2014
Joshua,

Nice to see that you would return as well as recommend the hotel. Come on back the staff will be ready and cookie will be warm. Thanks
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UK
Top Contributor
94 reviews 94 reviews
12 hotel reviews
Reviews in 34 cities Reviews in 34 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 14, 2014

On one of the main thoroughfares into downtown Raleigh, close to the university - less than 5 minutes to the Memorial Bell-tower, and adjacent to Pullen Park. Apart from the chimes from the Bell-tower which seem loud initially but then become 'inaudible', little noise travels in from outside.

Rooms are comfortable and well-appointed. Linen is changed every 3 days or more frequently on request.

The staff are a huge asset to the hotel: friendly, helpful and gracious. They could not be faulted.

Ground-floor restaurant served continental breakfast buffet for $6.95 or hot made-to-order items. Evening meals served in the lobby/bar area - see Harvest Grille reviews.

Half an hour to walk into downtown to visit State Capitol building, museums, etc or take bus number 4 from right outside hotel for $1. Same line can be taken to go to Crabtree Valley Mall going in opposite direction. Line 100 to airport also available from outside. Taxi fare to airport is between $28-30.

We visited in January in particularly cold spell - -12℃ on one day - and heating did the job for the most part. However, balcony windows are single-glazed and poorly insulated which resulted in fair bit of wind-whistling and rattling on windy day. Additionally, with only one air vent, and even with the curtains closed to try to retain heat, the room did not reach the set temperature on the coldest of days and was noticeably colder in the area closest to the window. I expect the reverse might be true in the hotter months.

If I were to return to Raleigh, I would have no hesitation to return.

Stayed January 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, January 15, 2014
b56c,

Thanks for posting the review. Really value the opinion of a Tripadvisor Top Contributor. Well, glad you enjoyed your time in Raleigh and excited that your would return to the DoubleTree by Hilton Raleigh Brownstone. Safe travels.
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Apex, North Carolina
1 review
5 of 5 stars Reviewed January 8, 2014

After searching several other hotels, we attended a Bridal open house here, met Natasha, and knew this was our venue! Not only are there new and beautiful renovations, but the staff was incredibly accommodating. Each time we visited, the staff was very welcoming and pleasant....not to mention always offering warm chocolate chip cookies.

Working with Natasha Murray, the Senior Catering Sales Manager was superb. Natasha went above and beyond to ensure that everything was exactly as we wanted. She definitely made the planning process extremely simple and enjoyable.

The food at the reception was great! The guests enjoyed a duet plate of prime rib and chicken; while my husband raved over the shrimp and grits. You definitely can't go wrong holding an event at this hotel and its certain to be fabulous with Natasha helping you through every step.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, January 9, 2014
Rhonda,

Our staff loves to host weddings. It's not unusual for our catering staff to work with our brides from start to finish. You should know, Natasha was on site the day of your reception. Natasha is the best!! Congrats from the Brownstone.
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Bath, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 7, 2014

First time stay at the Double Tree Inn in Raleigh NC. while attending leadership training for Pamlico Sail and Power Squadron. Overall good experience. Staff was very accommodating. Although, dining room for breakfast was cold. Great Location and convenient to NC State facilities.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, January 9, 2014
Gail,

I'll share your review with our team. When it come to location we're hard to beat. Nearest hotel in Raleigh to N C State University, walking distance to Cameron Village Shopping Center and minutes from Raleigh night life.
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Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 6, 2014

The property was sold out the night of check-in, but the check-in process was quick and painless. Free, hot cookies are always a plus. Our rooms was very clean, and the memory foam mattresses are excellent. I'd definitely return to this hotel next time I'm in town. I work in the hospitality industry, and the service and sanitary standards are upheld very well. I can tell there's good management with a hardworking staff.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, January 9, 2014
Ashin G.

Glad you enjoyed your stay, always nice to take care of someone in the industry. Come on back we've got plenty of cookie
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Wilmington, United States
1 review
3 of 5 stars Reviewed January 5, 2014

This is a Doubletree, which means they provide a good level of service. Warm cookies are always good, and the rooms were really clean with awesome, comfortable beds. However, the HVAC wasn't working properly, and since we were in and out in one night (New Year's Eve), we didn't bother to complain to switch rooms even though I woke up several times in the night because of the temperature. I wasn't about to get up and have someone look at it/switch rooms in the middle of the night either. If we had been staying more than one night we would have because the first floor rooms are RIGHT next to the parking lot, so you definitely feel like you are IN the parking lot with all the beeping and talking and road traffic noise. It's pretty irresponsible to place a hotel floor like that in my opinion; they had to know it would make for an unpleasant night of sleep for every single patron on the ground floor. Anything to make a buck I guess. I'm sure management is very sorry I didn't enjoy my stay.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Raleigh - Brownstone - University

Address: 1707 Hillsborough Street, Raleigh, NC 27605
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Raleigh
#20 Romantic Hotel in Raleigh
#24 Business Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Raleigh - Brownstone - University 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
Welcome to the newly remodeled Doubletree by Hilton Raleigh - Brownstone University. Whether you are visiting for business at North Carolina State University (2 blocks), the Research Triangle Park(8 miles), the new Raleigh Convention Center and Downtown Business District(1.5 miles), or you're here for a leisurely stay to attend an event at the RBC Center, Time Warner Pavilion at Walnut Creek, Progress Energy Center for the Performing Arts, State Fairgrounds, or a visit to one of our three museums in downtown Raleigh (Art, Science, History), we can offer you the best balance of location, convenience, and value. With features like a new, modern spacious lobby, brand new guestrooms for 2012, a new restaurant and bar and all new fitness center by Precor along with an expanded business center,we have everything you need to insure a pleasant and productive stay. Best of all, you can walk to more than 20 different restaurants and nearly 100 shops at Cameron Village(a historic, upscale, outdoor walking mall), ride the train, paddleboats or play on the playground at the all new Pullen Park or take advantage of all the businesses and restaurants on Hillsborough Street across from NC State University's campus-each of these is less than .5 miles from the hotel. Come see why Raleigh was again listed as 'One of the best cities to live and work in' by Forbes Magazine in 2012 and why the all new Doubletree by Hilton Raleigh Brownstone University is the best place to stay to be in the center of it all; and please don't forget that parking and internet are always free! ... more   less 
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Also Known As:
Doubletree By Hilton Raleigh Brownstone - University Hotel Raleigh
Holiday Inn Brownstone
Holiday Inn Raleigh
Raleigh Holiday Inn

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