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“It's like sleeping in a parking lot” 1 of 5 stars
Review of DoubleTree by Hilton Hotel Raleigh - Brownstone - University

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DoubleTree by Hilton Hotel Raleigh - Brownstone - University
3.5 of 5 Hotel   |   1707 Hillsborough Street, Raleigh, NC 27605   |  
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Ranked #27 of 80 Hotels in Raleigh
1 review
“It's like sleeping in a parking lot”
1 of 5 stars Reviewed November 13, 2013 via mobile

The windows out at least from the first floor are directly by the parking lot. Every door closing every beep-beep to turn the car off and on is like it is happening IN your room. Every interior door and house cleaning sound carries through the walls. You won't get a good nights sleep here. Also there isn't a shuttle from the airport and it cost 35 dollars for a can ride each way. So add 70$ to your total fee.

I haven't even left the hotel yet and I'm writing this!! 2 more nights booked if only I could refund I'd move to a different hotel.

On a positive note the staff is friendly and the space is very clean.

  • Stayed November 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, November 15, 2013
We’re sorry that we didn’t provide you with a rewarding experience during your recent stay at our hotel. Your satisfaction is very important to us, and we appreciate your feedback about the noise and thin walls. Your comments will help us correct these issues and we hope you’ll consider staying with us again the next time you’re in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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548 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed November 13, 2013 via mobile

We recently selected this location for our 20th high school class reunion. It was a long journey from planning to party but we couldn't have done it without the help of the experienced team in sales, banquet, and catering. Heather B., Derek, and Grace helped us every step of the way with tips to make the most out of our budget, to offering encouraging words of wisdom working within a committee. We enjoyed two nights of events--a cocktail mixer at the Bistro on Friday followed by our banquet dinner/dance on Saturday and a farewell breakfast on Sunday in the Restaurant. Amazing food, outsanding banquet service, and the most beautiful and relaxing rooms to soothe you right to sleep after a great party. Thank you for being a part of wonderful memories. This hotel comes with my highest recommendation.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Kentucky, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 12, 2013

Business trip, stayed two nights at Double Tree. When the reservation was made we requested a king room but upon arrival we was told no king beds available had to settle with double beds. Staff friendly and very helpful. Hotel nice and clean and our room was nice. Had to turn the heat off due to it is controlled by the hotel not by individual room. Room was to hot!! Enjoyed the hotel bar had drinks both nights, nice atmosphere. I used the hotel gym for my workout, to small and way to HOT!

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apex, North Carolina
1 review
5 of 5 stars Reviewed November 8, 2013

My wife and I worked with Derek and the staff at Doubletree to provide a room block for our recent wedding. Not only were they affordable, the service was exceptional and the rooms were very clean and the beds were very comfortable. You also can't beat the location. We will definitely return soon when we have a night out on the town.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Raleigh, North Carolina
1 review
5 of 5 stars Reviewed November 7, 2013

I recently held a two-day conference about half a mile from the DoubleTree Brownestone. I contacted the hotel about rooms for my conference participants, and Derek Allen provided exceptional service. Over a seven month period working with Derek, he was always quick to respond to my inquiries and requests. It's obvious that Derek's priority is customer service. It was a pleasure working with him.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginia
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 4, 2013

This is my third time staying at the Brownstone since it turned over to a DoubleTree. My previous review was positive all around, this time no so much.

I arrived after dark in the midst of a strong rain storm...I thought that perhaps the hotel had lost power as ALL the outside lights were turned off making it VERY dark...no...they just hadn't been turned on and when I mentioned it and had to then unload my car, they STILL weren't turned on!

While my room included breakfast (and I had paperwork to prove it thankfully) the desk clerk was not familiar with the rate code and held me at the desk for 10 minutes trying to find documentation on her computer that indeed breakfast was included...she actually said, 'I'm not going to give you a hard time on this" but continued to search her computer and hold me up for several minutes more.

The rooms were redone in becoming a DoubleTree, but some attention needs to be made for the beds. Our bottom sheet was torn, and there is no mattress cover or pad, just a tear to the exposed foam mattress. Our sheet weren't changed on the second day, we we slept with direct exposure to a raw foam mattress -- pretty ugly and the idea of what was on that mattress was disgusting.

The one bright spot was the food service team -- the bar ladies were good and made a light dinner enjoyable and the breakfast team were very good as well.

Prices at the Brownstone have doubled since becoming a DoubleTree -- now they need to double down on training and cleanliness.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 4, 2013

This is an excellent place to stay as a couple or family. the staff is friendly and courteoous and will go out of their way to help you. The food is good and staff is very accomadating. Will difinately stay there again!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Raleigh - Brownstone - University

Address: 1707 Hillsborough Street, Raleigh, NC 27605
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Family Hotel in Raleigh
#20 Romantic Hotel in Raleigh
#24 Business Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Raleigh - Brownstone - University 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
Welcome to the newly remodeled Doubletree by Hilton Raleigh - Brownstone University. Whether you are visiting for business at North Carolina State University (2 blocks), the Research Triangle Park(8 miles), the new Raleigh Convention Center and Downtown Business District(1.5 miles), or you're here for a leisurely stay to attend an event at the RBC Center, Time Warner Pavilion at Walnut Creek, Progress Energy Center for the Performing Arts, State Fairgrounds, or a visit to one of our three museums in downtown Raleigh (Art, Science, History), we can offer you the best balance of location, convenience, and value. With features like a new, modern spacious lobby, brand new guestrooms for 2012, a new restaurant and bar and all new fitness center by Precor along with an expanded business center,we have everything you need to insure a pleasant and productive stay. Best of all, you can walk to more than 20 different restaurants and nearly 100 shops at Cameron Village(a historic, upscale, outdoor walking mall), ride the train, paddleboats or play on the playground at the all new Pullen Park or take advantage of all the businesses and restaurants on Hillsborough Street across from NC State University's campus-each of these is less than .5 miles from the hotel. Come see why Raleigh was again listed as 'One of the best cities to live and work in' by Forbes Magazine in 2012 and why the all new Doubletree by Hilton Raleigh Brownstone University is the best place to stay to be in the center of it all; and please don't forget that parking and internet are always free! ... more   less 
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Also Known As:
Doubletree By Hilton Raleigh Brownstone - University Hotel Raleigh
Holiday Inn Brownstone
Holiday Inn Raleigh
Raleigh Holiday Inn

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