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DoubleTree by Hilton Hotel Raleigh - Brownstone - University: Traveler Reviews

3.5 of 5
1707 Hillsborough Street, Raleigh, NC 27605 (Formerly Holiday Inn Brownstone - Raleigh DT)
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DoubleTree by Hilton Hotel Raleigh - Brownstone - University
Ranked #20 of 79 hotels in Raleigh
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141 reviews from our community

    Trip type
Traveler rating
    64
    40
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Date Rating
Granite Falls, North Carolina, United States
1 review
4 helpful votes 4 helpful votes
“Could not have been happier”
5 of 5 stars Reviewed December 13, 2012

My stay at the Double Tree Brownstone was first rate from beginning to end. The staff was excellent starting with our request for early check-in, so we could make it to an early concert. The room was clean with comfy beds. The bathroom was immaculate and I loved having a private balcony with an excellent view of the Raleigh skyline. We even had a full moon! The food and drinks at the bar were excellent and timely, and we were made to feel like our business was appreciated. I also was able to access the free wi-fi without a problem, and the slippers and bathrobe were a nice touch. Halfway home I realized that I had forgotten a checkbook and wallet full of credit cards in the room. I called them, and they retrieved them for me. I asked them to mail them to me, and they arrived the next day fully intact. That could have been a disaster! I can't say enough about the helpfulness and graciousness of all the staff. This is the only place I will stay when in Raleigh.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask ASUgal about DoubleTree by Hilton Hotel Raleigh - Brownstone - University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norfolk
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Poor example of a Hilton.”
2 of 5 stars Reviewed December 4, 2012 via mobile

Hotel on the outside looks a little off to start with then you get to the rooms and its not much better its like a comfort inn that they jazzed up with some new furniture. Also this is the first hotel i have ever stayed in where i had no control over the temperature of my room....will no stay here again

  • Stayed December 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask kitchens13 about DoubleTree by Hilton Hotel Raleigh - Brownstone - University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Acworth, Georgia
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Average”
3 of 5 stars Reviewed November 26, 2012

I am a Diamond Hilton Honors member and am a big fan of the Hilton brand, but this place didn't do much for me. I thought it was particularly overpriced.Some of my business associates did not have hot water in the morning and the staff did not seem to be too concerned. However, the breakfast was pretty good.

  • Stayed January 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CoffeeTalk2 about DoubleTree by Hilton Hotel Raleigh - Brownstone - University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apopka
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“So accommodating”
4 of 5 stars Reviewed November 20, 2012

Visited for work and right away what stood out was the accommodations made to ensure my stay was pleasant. I did have issues with my room (handle to bathtub fell off while running the water, but they sent the maintenance person right away to fix it and didn't have any other issues during the visit.), but overall the stay was pleasant. Jamie brought me a fridge and showed superior customer service with a smile that I really appreciated because I don't tend to see too much of the "going the extra mile" nowadays. The yummy gooey cookies were fantastic. The bedding was comfy and clean. Not the best views, but I could see downtown from my window. The workout room, though small was more than adequate. Great visit. Definitely would stay again. Only downside was finding food, because the onsite restuarant was hardly ever open.

Room Tip: Noodle restuarant across street is excellent. Up the street is an outdoor mall...pricey, but Chickf...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask LadyHall01 about DoubleTree by Hilton Hotel Raleigh - Brownstone - University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great facilities, friendly staff and service”
5 of 5 stars Reviewed November 19, 2012

I was there with a group of 20 people for 4 days and despite being sold out, the staff at the Doubletree Brownstone was always as helpful as they could be.

The rooms were clean, any requests we had were always promptly taken care of. We even used their catering service and it could be nothing but our best choice. The price and quality of the food were great.

The location is also first class - 15 minutes from the airport, has all the things you may need in the surrounding area. It is definitely a place to stay while in Raleigh.

Stayed November 2012, traveled on business
Was this review helpful? Yes 2
Ask brunocosta1408 about DoubleTree by Hilton Hotel Raleigh - Brownstone - University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about DoubleTree by Hilton Hotel Raleigh - Brownstone - University

Also Known As:
Doubletree By Hilton Raleigh Brownstone - University Hotel Raleigh
Doubletree By Hilton Raleigh Brownstone - University Hotel
Holiday Inn Brownstone
Holiday Inn Raleigh
Raleigh Holiday Inn
Address: 1707 Hillsborough Street, Raleigh, NC 27605 (Formerly Holiday Inn Brownstone - Raleigh DT)
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotels in Raleigh
#22 Family Hotels in Raleigh
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the newly remodeled Doubletree by Hilton Raleigh - Brownstone University. Whether you are visiting for business at North Carolina State University (2 blocks), the Research Triangle Park(8 miles), the new Raleigh Convention Center and Downtown Business District(1.5 miles), or you're here for a leisurely stay to attend an event at the RBC Center, Time Warner Pavilion at Walnut Creek, Progress Energy Center for the Performing Arts, State Fairgrounds, or a visit to one of our three museums in downtown Raleigh (Art, Science, History), we can offer you the best balance of location, convenience, and value. With features like a new, modern spacious lobby, brand new guestrooms for 2012, a new restaurant and bar and all new fitness center by Precor along with an expanded business center,we have everything you need to insure a pleasant and productive stay. Best of all, you can walk to more than 20 different restaurants and nearly 100 shops at Cameron Village(a historic, upscale, outdoor walking mall), ride the train, paddleboats or play on the playground at the all new Pullen Park or take advantage of all the businesses and restaurants on Hillsborough Street across from NC State University's campus-each of these is less than .5 miles from the hotel. Come see why Raleigh was again listed as 'One of the best cities to live and work in' by Forbes Magazine in 2011 and why the all new Doubletree by Hilton Raleigh Brownstone University is the best place to stay to be in the center of it all; and please don't forget that parking and internet are always free! ... more   less 
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