Things did not start well with a surly staff member checking us in a nd basically went downhill form there. We were there for a week and I wished we had moved hotels as it was one of the worst hotels I have stayed in for some time. The staff were rude apart from the charming Sharnee in the restaurant and Leticia in Housekeeping and completely uninterested in guests. Check out was worse than check in with an argument about receiving a receipt for the payment of the rooms as "it was paid for by a 3rd party and therefore will not be the same price!!!!". The woman had obviously never heard of the maxim that the customer is always right and it just capped off a very unpleasant stay. The room was not very pleasant, the pillows stunk, the wifi sucked and the most irritating thing was after travelling for a week previously we arrive don a Friday to be told that there was no laundry in the weekends. I have never heard of no laundry available in a hotel before - ever in any country I have visited! I was told that we would have to wait 2 days and even then it might not be possible. The food in the restaurant and room service was barely acceptable. The breakfast was pitiful and expensive for what it was and after day one we avoided the scrambled eggs as they had obviously been sitting there for a very long time. My recommendation is to avoid this place at all costs - I will be for sure as will all my colleagues.
- Official Description (provided by the hotel):
- Welcome to the newly remodeled Doubletree by Hilton Raleigh - Brownstone University. Whether you are visiting for business at North Carolina State University (2 blocks), the Research Triangle Park(8 miles), the new Raleigh Convention Center and Downtown Business District(1.5 miles), or you're here for a leisurely stay to attend an event at the RBC Center, Time Warner Pavilion at Walnut Creek, Progress Energy Center for the Performing Arts, State Fairgrounds, or a visit to one of our three museums in downtown Raleigh (Art, Science, History), we can offer you the best balance of location, convenience, and value. With features like a new, modern spacious lobby, brand new guestrooms for 2012, a new restaurant and bar and all new fitness center by Precor along with an expanded business center,we have everything you need to insure a pleasant and productive stay. Best of all, you can walk to more than 20 different restaurants and nearly 100 shops at Cameron Village(a historic, upscale, outdoor walking mall), ride the train, paddleboats or play on the playground at the all new Pullen Park or take advantage of all the businesses and restaurants on Hillsborough Street across from NC State University's campus-each of these is less than .5 miles from the hotel. Come see why Raleigh was again listed as 'One of the best cities to live and work in' by Forbes Magazine in 2012 and why the all new Doubletree by Hilton Raleigh Brownstone University is the best place to stay to be in the center of it all; and please don't forget that parking and internet are always free! ... more less
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- Also Known As:
- Doubletree By Hilton Raleigh Brownstone - University Hotel Raleigh
- Holiday Inn Brownstone
- Holiday Inn Raleigh
- Raleigh Holiday Inn