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“Don't be fooled by some of these reviews” 1 of 5 stars
Review of Extended Stay America - Raleigh - North Raleigh

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Extended Stay America - Raleigh - North Raleigh
2.0 of 5 Hotel   |   911 Wake Towne Drive, Raleigh, NC 27609   |  
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Ranked #61 of 80 Hotels in Raleigh
Salisbury, North Carolina
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
“Don't be fooled by some of these reviews”
1 of 5 stars Reviewed May 30, 2012

This place is filthy from the front desk all the way through. People living here and hanging out using this hole as a party site.the elevator smells aweful and the rooms smell of cigerate smoke. have stayed at this location many times for work and this review is not second hand gossip, speculation, or writen by someone with an axe to grind.My last review of this place was erased for some strange reason so I toned down the truth so this may be posted . Don't be fooled by anyone reviewing this place with only 1 review to their credit. This place is down right disgraceful.

  • Stayed June 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review, July 20, 2012
Thank you for taking the time to review your recent stay at Extended Stay America Raleigh - North Raleigh. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that our guests have multiple hotel choices, which is why we strive so hard to accommodate them with clean, comfortable rooms at an exceptional price. In order to meet the needs of our guests, we designate certain rooms for smokers and the rest for non-smokers. Guests who request non-smoking rooms should always be placed in an available non-smoking room. Clearly there was a regrettable error, of which I have made all of our staff aware, during your stay.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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21 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Additional Information about Extended Stay America - Raleigh - North Raleigh

Address: 911 Wake Towne Drive, Raleigh, NC 27609
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #61 of 80 Hotels in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Raleigh - North Raleigh 2*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America - Raleigh Hotel Raleigh
Extended Stay Raleigh

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