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“Hotel is Great:)))” 4 of 5 stars
Review of Quality Suites

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Quality Suites
2.5 of 5 Hotel   |   9840 Pineville & Matthews Rd, Pineville, NC 28134   |  
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Ranked #6 of 6 Hotels in Pineville
Bayboro
Top Contributor
149 reviews 149 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
61 helpful votes 61 helpful votes
“Hotel is Great:)))”
4 of 5 stars Reviewed December 7, 2011

I was a little skeptical at first, but this hotel ended up being one of our favorite stays! It was in a good location for eating and shopping(two of my favorites:) The staff was great and the rooms was clean with a micro and frig! Great!!!

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
    26
    22
    15
    15
    3
See reviews for
26
10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
GA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 10, 2011

Clean, friendly....overall awesome stay. We had a room with two tv's and two beds and a small kitchenette. Breakfast was your average continental but it was well stocked. We will be staying there again.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed August 16, 2011

This hotel was not has nice as it was on our previous stays. We were given one bar of soap that we had to pass back from the sink to the shower. On previous stays, there were two bars of soap.

Our first two mornings we could not get in the breakfast room because all the tables were full. There was a sign stating do not take food to your room so we had to go out for breakfast. Our last day we got to breakfast before it started at 6:30 so we could get a seat. At 6:30 there were no lights on in the breakfast area, no juice in the juice dispenser and no yogurt in the refrigerator. At 6:45 the attendant finally put juice in the machine after several people commented; however, still no yogurt.

We were in room 103 and Saturday night at 10:15 p.m., there was loud music coming from a party in a room off the lobby. We called the front desk and asked could the music be turned down because we couldn't watch television in the living room because the music was so loud. We were told the party would be over in about 45 minutes. Then we tried to go to bed but couldn't because the noise and loud music were horrible.
Sunday afternoon there was something going on in the same room and the music was also loud but we didn't say anything because it was afternoon and not bed time.

The people above us sounded like they were coming through the ceiling into our room. They ran up and down the floor half the night, the hotel was extremely noisy.

We had a hard time finding a parking place because there were several tractor trailers taking up multiple parking places.

  • Stayed August 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualitysuitespinevil, Webmaster at Quality Suites, responded to this review, September 17, 2011
Dear Guest,

Thank you for choosing Quality Suites At Carolina Place Mall for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Breakfast staff received additional training in presenting a proper breakfast, having the area properly maintained and ready to open at the time designated.

• Management and desk staff was reminded of their responsibility to see to it that our valued guests remember to be thoughtful of their fellow guests.

• Management was approached about the possibility of designating parking areas for different types of vehicles.

I hope that the next time you visit our area, you will once again choose to stay at Quality Suites At Carolina Place Mall. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Pineville hotels

Sterling, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 13, 2011

The staff was great from when I called to confirm my reservation and once I checked in the night auditor was very pleasant and the gentleman on the morning during breakfast was very helpful. The suite was nice, the beds was very comfortable. Would stay there again.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 5, 2011

As a diamond member with choice I was not treated like one by the owner who wanted to charge me extra for a double bed opposed to an upgrade in which my "status" allows. After finally getting in the room while on the bed I smelled something gross so i sniffed the bed and there was a urine smell coming from the comforter. My 7month olds knees were black from crawling on the floor and it was very noisy. Not to mention they try to charge $2 per night plus tax for a safe and tried to charge me an extra $5 my second night. The breakfast woman is very rude and tries to get tips for putting out food A.K.A her job.

Stayed June 2011, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualitysuitespinevil, Webmaster at Quality Suites, responded to this review, July 19, 2011
Dear Guest,

Thank you for choosing Quality Suites At Carolina Place Mall for your recent stay in our area.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review the following actions were taken:

1) The owner and the breakfast woman both received additional instruction regarding the courteous, respectful way in which they, as our representatives, are to treat our valued guests.


2) The breakfast woman was made aware that asking for tips is not allowed nor appropriate.


3) Housekeeping staff received additional training regarding the level of cleanliness required of them as our employees.

I hope that the next time you visit our area, you will once again choose to stay at Quality Suites At Carolina Place Mall. I think you will be greatly pleased.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2011

The staff, rooms, breakfast, location, cleanliness were excellent!

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2011

All of the rooms for my group were personally and strategically assigned by the GM. The hotel staff went above and beyond to insure all our requests were accomodated. Very recommendable; extra clean rooms for the rate.

  • Stayed March 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites

Address: 9840 Pineville & Matthews Rd, Pineville, NC 28134
Phone Number:
Location: United States > North Carolina > Pineville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Pineville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Quality Suites At Carolina Place Mall is ideally located with easy access from Interstate 77 and Interstate 485, and is less than four miles from Carowinds amusement park. This Pineville, NC hotel is also minutes from Bank of America Stadium, Charlotte Motor Speedway, Knights Stadium, Time Warner Cable Arena, the U.S. National Whitewater Center and the Charlotte Douglas International Airport. ... more   less 
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Also Known As:
Quality Inn Pineville
Quality Hotel Pineville

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