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“Clean and pleasant” 4 of 5 stars
Review of DoubleTree by Hilton Hotel New Bern Riverfront

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DoubleTree by Hilton Hotel New Bern Riverfront
3.5 of 5 Hotel   |   100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )   |  
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Ranked #6 of 10 Hotels in New Bern
NY NY
Top Contributor
94 reviews 94 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
195 helpful votes 195 helpful votes
“Clean and pleasant”
4 of 5 stars Reviewed March 24, 2013

We stayed at the New Bern Doubletree for one night on a quick trip to New Bern. The front desk attendant was busy and another attendant stepped in to assist. The first staffer was pleasant and outgoing, offering us a complimentary tube of toothpaste which we had mentioned we had forgotten. The second one was very quiet, as she checked us in. We and our traveling friend had two rooms in the new building. If I were traveling alone I would recommend staying in the main, older building, since the newer one is empty with no visible security to the various entrances. Our hotel room door was difficult to open and close. At times we realized it had not closed all the way, at others, we could not open the door without body slamming it. Thursday night, we went to the restaurant for drinks and enjoyed the jazz combo playing there. The atmosphere was lively and the people were friendly, especially the musicians who related in a nice way with the crowd. The bed was comfortable although the ventilation rattled on and off all night. At 8:30 of the morning we were going to check out we got a knock at the door from housekeeping who wanted to clean the room. We got a complimentary breakfast when we checked in an enjoyed the buffet. The waiter was very congenial and the service good. We would return to this hotel if we had occasion to visit New Bern again.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, April 12, 2013
Thank you for taking the time to let us know how your recent stay at our property was. We apologize for the noisy air conditioner but we're pleased to hear that everything else was to your liking. We hope to see you again next time you're in the area!
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538 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Canton
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 21, 2013

Have read several reviews putting this Hotel down, my personal experience is 100% different. My wife and I were well pleased with the service the people were as nice as it was possible to be. We were also pleased with the quality of the food and service. The rooms were very clean and nice everything was as clean as could be expected. All in all we had a very nice stay and we will be back!!!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, March 26, 2013
Thank you for taking the time to let us know how much you enjoyed your recent stay with us! We're pleased to hear that everything was to your liking and we hope you and your wife will come to see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
the great pacific northwest
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 16, 2013

Right next to the boat harbor so the view is water and boats.
Very comfy beds, though they weren't queen size, and I appreciate the double-sheeted down comforter. The heaters are noisy, so we turned it off when we went to bed. But it was rather warm in bed because of the down comforter. A lighter weight comforter would be a nice option.
We are in a handicap accessible room, so the bathroom is large.
Good food in the on-site restaurant, and quick room service.
My niece wanted to swim, but the only pool is outdoors and not open yet.
The wifi situation is a bit confusing, but we got it going finally.
The room furnishings were nice and included a fridge behind a door in the large armoir.
With my AAA discount the price was reasonable for four people in a two bed room.
I would stay here again.

Room Tip: The rooms on the harbor side are worth the price.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, March 26, 2013
We're pleased to hear that you enjoyed your recent stay. Come see us again during warmer months and enjoy our outdoor pool :)
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Raleigh, North Carolina
Top Contributor
246 reviews 246 reviews
45 hotel reviews
Reviews in 99 cities Reviews in 99 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed March 9, 2013

I'd actually rank this a 3.5/5 if I could do half points. The Doubletree is nestled right over the water, in a great location in downtown New Bern. The building itself seems a little dated. I found the lobby area to be underwhelming..still nice, just expected a little better. Check in was easy and I definitely took advantage of the complimentary cookie and rode up the very, very, slow elevator to our rooms.

The rooms itself were nice and clean with modern furnishings. Had a view overlooking the water and the boats that were docked. Didn't get a chance to try the restaurant, but the event I was attending was catered, and I found the food to be okay. I was hoping for a refrigerator, but there wasn't one in the room. I assume it's something you can request though.

I slept fine, had a good night, which is all I can really ask for. If the price is right, I'd definitely come back. I could imagine that based on the locale, rooms might approach $200+ on certain nights and weekends, which is too high for me. But if I can stay for the price that I paid, then I'll definitely come back.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, March 14, 2013
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our common areas. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon. Thanks again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston-Salem, North Carolina, United States
Top Contributor
67 reviews 67 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 27, 2013

Stayed here on business and was a little disappointed by the service. The location saves it though because it is located in downtown on the water front. The AC/Heat is noisy and kicks on and off all night long. We tried every sitting but still kept us up all night. Next morning the front desk gave me the wrong location of the meeting which meant that I had to walk out of my way carrying my business materials. The meeting room was crowded with over the amount of chairs needed.

Room Tip: stay in the newer section of the hotel.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, February 28, 2013
We’re sorry we didn't provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
75 reviews 75 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 25, 2013

The location of this hotel is perfect if you are staying in New Bern. It is on the water with good views of the city and/or the waterfront. Views include the marinas, train going over the river and the historic layout of the town. The hotel is set up into two buildings, one of which was an older Hilton (re-purposed as a Doubletree). The other building is newer, or recently refurbished, and seems to have been an old condo building. The new building is a good bit nicer due to the recent renovations, but it seems a tad vacant since it does not have the front desk. One negative is that the front desk could not get my key card situation correct, nor did they tell me I was in the other building. So I walked a good ways with baggage just to have to return to have the key card re-coded...twice!

Room Tip: Choose the new building, higher floor.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, February 28, 2013
Thank you for taking the time to let us know what you thought about our property. We're pleased to hear that everything was to your liking and we look forward to seeing you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 25, 2013

This property changed from a Hilton to Doubletree by Hilton in April 2012. We have stayed here several times in the past four years on our annual drive to Florida. We have a pet and like the fact that the hotel is pet friendly, but overcharges $50 a night pet fee. The hotel usually puts us in the Inn Building, adjacent to the main hotel. The rooms in the Inn Building are very well furnished and decorated. Most recently, we were greeted at check-in by a clerk who said that the room type we requested on the Hilton website was not pet friendly, even though our reservation confirmation indicated that we were traveling with our pet. This had never happened at this hotel before. The clerk said despite our error, she would accomodate us and situated us in a room on the fourth floor at the end of a corridor that had a dirty carpet, wet paint signs posted on entranceways, and carpet pulled away from the walls. The harbor view from the room was beautiful, but the room needed to be renovated. The HVAC system in the bedroom was very noisy, The thermostat in the sittingroom did not work properly...it would only blow cool air. This property has had some updating, but much more is needed in the main building. On checkout we asked how we could have been more adept at requesting a room suitable for a pet and were told that all rooms are pet friendly but if we wanted a room in the Inn Building, we best call the hotel directly to make a reservation.

Room Tip: Riverside has great views of the river basin.
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, February 27, 2013
We’re sorry we didn't provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned with the appropriate team members. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Address: 100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
Number of rooms: 170
Official Description (provided by the hotel):
The Hilton New Bern / Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more   less 
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Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton

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