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“Love the View” 4 of 5 stars
Review of DoubleTree by Hilton Hotel New Bern Riverfront

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DoubleTree by Hilton Hotel New Bern Riverfront
3.5 of 5 Hotel   |   100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )   |  
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2X Points Package
Ranked #7 of 10 Hotels in New Bern
Findlay, Ohio
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Love the View”
4 of 5 stars Reviewed January 28, 2013

I stay here once a year when I travel for work and love it. It is a great location and I love looking at all the boats. This year I staying in the new section of the hotel and was pleased with my room. The only thing that seemed really odd to me was the tub and shower fixtures.. I had this beautiful hotel room and bathroom with all new fixtures but the tube looked like it was very old and was extremely out of place in what was otherwise a very updated room. Also the shower fixtures where mounted right of center which made showering very difficult and uncomfortable. My last bit of advice to the hotel would be that if you have a woman traveling alone, you might want to reconsider putting her in a first floor room right next to an unmanned lobby.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, January 30, 2013
Thank you for staying with us and for letting us know what you thought about our hotel. We apologize for the shower fixtures but assure you that we are about to undergo a remodel. We hope that you will stay with us again next time you're in town!
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580 reviews from our community

Traveler rating
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    128
    70
    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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  • French first
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English first
Suffolk, Virginia
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 24, 2013

Not a bad hotel. Has some age spots showing, but in the older tower the views of the river from the balcony are incredible. Would ALWAYS as for a baloncy room. Nice friendly bar and GREAT experience at check in and check out.

Room Tip: Ask for the higher floors with a balcony.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, January 29, 2013
Your comments about your stay at our hotel made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon.
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Top Contributor
86 reviews 86 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 30, 2012 via mobile

Attended a wedding on Saturday in town and stayed with the rooms booked for the wedding block. Fast efficient check in allowed us to breeze in and out between the church and reception. Our third floor Room was fine with nice amenities, but we were disappointed in the insane noise level of the HVAC system in the hallway and open atrium area. It was literally as loud as an airplane runway out there! In addition, the empty fountain under maintenance and the clutter in the lobby was a little disconcerting. For the high price of the room, we expected more of the facilities.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, January 7, 2013
Thank you for staying with us and for letting us know how much you enjoyed our hotel. We apologize for the loud HVAC system, we are currently looking into fixing this issue. Thank you for bringing the other issues to our attention, we assure you that these will be addressed accordingly. We look forward to seeing you again in the near future and thank you again for staying with us!
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Lisbon, Maine
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 26, 2012

We, myself, wife and sheltie spent 5 or 6 days here during our daughters graduation. Our rooms were not in the main building but close enough for room service. The food was wonderful and delivered HOT. The lower floor was apparently reserved for canine accompanied guests and held the harbor masters office. The room was booked weeks in advance and was unexpectedly inexpensive and non-refundable. It was a nice and spacious room with a 32" (?) HD. My only negative comments were that the AC was noisy, the bathroom door intruded into the vanity and there was a brownish stain on the carpet making it suspect for use without slippers. Our first night was NOT restful as the adjoining room housed a dog which barked at each and every noise. We could hear our human neighbors clearly even though they did not raise their voices. They departed the following day and there was not other disturbance. The staff was terrific, especially a sweet oriental maid who thanked buddah for our tip. I would stay here again for the wonderful views and nearness to historic downtown New Bern and it's shops, restaurants and clubs. PS, the dogwalk supplies provided by the hotel were empty the entire week.

Room Tip: Ask for a waterside room. If you want more of a view go up a few floors.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, January 7, 2013
Thank you for staying with us and for letting us know how your stay was! We apologize for the cosmetic issues that you noticed and for the dog supplies being empty the whole time, we have made management aware so that you will not have this issue next time you stay with us! We look forward to seeing you and your family again soon and if there's anything you need during your next stay please to not hesitate to ask!
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Goldsboro, North Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 8, 2012

Let me start by saying this was and still is one of my favorite hotels on the planet. You will always be treated well here, and particularly during the holiday season, there is no friendlier town in the world than New Bern. But... while being recognized as an Honors member is perfectly acceptable, recieving the "Hilton" treatment at a place like this was stellar. I certainly still recommend this place, and we will stay again, but you notice little touches they once had that aren't there anymore. I still suggest Christoph's for on-site dining (very good now - not great) and you won't find many better views than the New Bern marina at sunrise. Ask for the riverview side and take a stroll around downtown. A very nice getaway.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, December 14, 2012
Thank you for your kind words about our town and hotel, we're pleased to hear that we were able to accommodate your needs. We appreciate your comments and assure you that management has been made aware of your suggestions. We look forward to seeing you again soon!
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Round Lake, Illinois
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 7, 2012 via mobile

This hotel sits right on the Marina. The views are amazing! The rooms have been updated but the water pressure needs work! The staff is hit or miss. Christophe's is good and the wait staff wonderful. The warm cookies are super yummy!! I'll stay here each time I travel to New Bern!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
64 reviews 64 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 24, 2012

We checked-in late & left early. The last time we were here it was the Sheraton. I believe the Hilton just took it over because they are renovating the floors one by one. We were on the fifth floor. I believe the view was worth the stay. They tried their best to do a good renovation, but the bathroom still needs some TLC!! We will stay again because I think it's the best hotel new bern has to offer. Maybe next time we'll even make a weekend of it :) Overall, we got to bring our dog, ($50 non-refundable fee) the front desk employees were friendly, and had a restful night sleep with amazing views.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, November 29, 2012
We're glad to hear that you enjoyed your recent stay at our hotel. We are always working to improve the hotel so we greatly appreciate your feedback. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Address: 100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
Number of rooms: 170
Official Description (provided by the hotel):
The Hilton New Bern / Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more   less 
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Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton

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