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“Decent Stay but Many Issues” 3 of 5 stars
Review of Comfort Suites New Bern

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Comfort Suites New Bern
2.5 of 5 Hotel   |   1006 Old Cherry Point Road, New Bern, NC 28560 (Formerly BEST WESTERN PLUS Riverside Inn & Suites)   |  
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Hotel amenities
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Choice Privileges Points
Ranked #4 of 10 Hotels in New Bern
Certificate of Excellence 2014
Jeddah, Saudi Arabia
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
“Decent Stay but Many Issues”
3 of 5 stars Reviewed April 3, 2013

We stayed for 2 nights with our two kids in a king suite. The hotel feels new with modern decor. The room was very clean and comfortable with nice linens. The indoor pool was a nice option, though the pool water was a bit cold. Location is excellent - just a short drive into New Bern and convenient to all areas.

We were completely underwhelmed by the service. Room service never came to our room, which we discovered after a long day of sight seeing. After going down to discuss this with the front desk, she immediately asked if I put up the "do not disturb" sign. No, I read the fine print that explained they will not come if you put out this sign. After asking what I needed, (I said clean towels and to have the garbage emptied), she handed over towels and a plastic garbage bag. Seriously?

Breakfast food was definitely a notch above the normal continental breakfast, but they were woefully understaffed. The garbage was overflowing to the point where people were putting plates on the floor next to the garbage can, and some crucial element was always out...spoons, syrup for the waffles, etc. The poor lady working the breakfast was busting her tail, but she just needed more help.

This hotel is trying very hard to be top notch, but they need more (and friendlier) staff to get there.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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142 reviews from our community

Traveler rating
    82
    40
    10
    5
    5
See reviews for
54
35
3
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 18, 2013

We stayed two nights and had absolutely *nobody* step into our room to clean/tidy. And no, we never displayed the "Do Not Disturb" tag on the door knob.

When we brought this up with the front desk, she looked up records and said "...it says someone did... oh sorry about that..." and reduced the charge by a whole 10 dollars! WOW!!!

Even though everything else was fine about the hotel, I am not sure we'll go back - more because of the nonchalant reduction of the charge by a meager $10 than anything else.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cataldo, Idaho, Usa
1 review
5 of 5 stars Reviewed March 16, 2013

The staff was very friendly and helpful. The lobby was decorated very nicley and offered anything we may have needed. Very clean room, quiet and close to the airport. The breakfast area was clean and organized well. Very nice experience for us.


  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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celestial s, General Manager at Comfort Suites New Bern, responded to this review, March 18, 2013
Thank you so much for taking the time to write such a wonderful review. We are always pleased to hear when our guests enjoy their visit to our hotel. Thank you for choosing to stay with us, we hope you find the chance to return!
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New York, New York, United States
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 12, 2013

My boyfriend is stationed in Cherry Point and we decided to stay here because it looked sexy and cozy. We also liked the idea that they're was an indoor pool and jacuzzi, but we didn't even get to use it. The regular room size is descent I wasn't happy with the energy of the room it seems layer out in all the wrong ways. The pictures on the website make it look a lot bigger than what it is. For our last night we rented to jacuzzi suite that was comfortably big and a great jacuzzi for two. I would come back to this hotel but I do believe it was overly priced. Its right across from the airport 5min car drive and its walking distance to mcs,ruby tuesdays and other fast food places.

The staff was incredible, the events manager made both me and my boyfriends experience an unforgettable one with her humor to play along to a surprise I was trying to do. The makeup wipes are great and the breakfast was very good.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celestial s, General Manager at Comfort Suites New Bern, responded to this review, March 18, 2013
It was a pleasure to meet you and to assist with the special arrangements. I am thrilled to hear that you were so pleased with the hotel and staff. I am glad that Christina was so helpful with your plans and such a humorous addition to your surprise. Thank you for your kind comments and we hope to see you if you visit the area again.
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Baton Rouge, Louisiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2013

My husband and I could not have been happier with everything at this hotel. The place was super clean and the staff people were all extremely friendly! Our room was clean and fresh smelling. We had a handicap accessible room and the roll-in shower worked very well for my husband. We have been traveling for the past 6 weeks and this was one of the best hotels we stayed at! Great deal for the money, too, as they served a lovely hot breakfast as part of the hotel rate. You will not be disappointed!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
celestial s, General Manager at Comfort Suites New Bern, responded to this review, March 18, 2013
Thank you so much for your wonderful comments about our hotel and staff. It was a pleasure to meet you and your husband. I am thrilled to hear how pleased you were during your visit. Please don't hesitate to call if we can assist you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites New Bern

Address: 1006 Old Cherry Point Road, New Bern, NC 28560 (Formerly BEST WESTERN PLUS Riverside Inn & Suites)
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 10 Hotels in New Bern
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites New Bern 2.5*
Number of rooms: 73
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