We stayed for 2 nights with our two kids in a king suite. The hotel feels new with modern decor. The room was very clean and comfortable with nice linens. The indoor pool was a nice option, though the pool water was a bit cold. Location is excellent - just a short drive into New Bern and convenient to all areas.
We were completely underwhelmed by the service. Room service never came to our room, which we discovered after a long day of sight seeing. After going down to discuss this with the front desk, she immediately asked if I put up the "do not disturb" sign. No, I read the fine print that explained they will not come if you put out this sign. After asking what I needed, (I said clean towels and to have the garbage emptied), she handed over towels and a plastic garbage bag. Seriously?
Breakfast food was definitely a notch above the normal continental breakfast, but they were woefully understaffed. The garbage was overflowing to the point where people were putting plates on the floor next to the garbage can, and some crucial element was always out...spoons, syrup for the waffles, etc. The poor lady working the breakfast was busting her tail, but she just needed more help.
This hotel is trying very hard to be top notch, but they need more (and friendlier) staff to get there.
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