I picked this hotel partly from trip advisor reviews and partly because of the wonderful customer service I received via phone when I called to inquire about it, and I was not disappointed! We stayed on the second floor, pool side and the view was fantastic! The room and whole hotel was very clean. Every staff member we encountered was very friendly. They have beach towels for you to use which was really nice to be able to get a fresh beach towel every time we headed to the beach and pool. We did not swim in the indoor pool, but we did utilize the outdoor one and it was fantastic. We also used the hot tub and that too was very nice. Breakfast was fine, but could be a little better (a waffle maker would be a nice addition). But I really have no complaints =-) The location is great for getting around to see the sights! I cannot emphasize enough how great the staff is there, and that truly does make a big difference to me, customer service is top notch at surf side and we WILL stay there again!!!