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“Top notch customer service!” 5 of 5 stars
Review of Surf Side Hotel

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Surf Side Hotel
2.5 of 5 Hotel   |   6701 South Virginia Dare Trail, Nags Head, NC 27959   |  
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Hotel amenities
Ranked #2 of 13 Hotels in Nags Head
Certificate of Excellence
Fredericksburg, Virginia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Top notch customer service!”
5 of 5 stars Reviewed July 24, 2013

I picked this hotel partly from trip advisor reviews and partly because of the wonderful customer service I received via phone when I called to inquire about it, and I was not disappointed! We stayed on the second floor, pool side and the view was fantastic! The room and whole hotel was very clean. Every staff member we encountered was very friendly. They have beach towels for you to use which was really nice to be able to get a fresh beach towel every time we headed to the beach and pool. We did not swim in the indoor pool, but we did utilize the outdoor one and it was fantastic. We also used the hot tub and that too was very nice. Breakfast was fine, but could be a little better (a waffle maker would be a nice addition). But I really have no complaints =-) The location is great for getting around to see the sights! I cannot emphasize enough how great the staff is there, and that truly does make a big difference to me, customer service is top notch at surf side and we WILL stay there again!!!

Room Tip: You do not have to splurge on ocean front rooms to get a great view!
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, August 8, 2013
As an independent hotel the decision to stay with us for the first time is often due to a recommendation by a friend or Tripadvisor. Once you walk into our lobby we work hard to show that we offer a great value at a fantastic hotel that delivers five star service. Our goal is to make the first stay with us the first of many to come as we are interested in making long term guest relationships. Thank you for staying with us and thank you for placing the review, it is greatly appreciated.
Cheers,
Alex Moore
President & COO
Seaboard Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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921 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
  • English first
  • Any
English first
Indianapolis, Indiana, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 22, 2013

My mother, sister, and I had the pleasure of staying in the Surf Side Motel during our recent visit to Nag's Head, OBX. The hotel is family owned and operated, the staff that runs the front desk is friendly and knowledgeable and the hotel itself makes the most of its surroundings. It is situated off the main four-lane highway on a quiet street on the beach. There are two pools, one inside and one outside, and the rooms are clean, comfortable, and of various sizes to accommodate all different types of families. Hotel guests have access to ample parking, free wifi in every room, laundry facilities and a workout room. In the morning, the hotel offers an expansive continental breakfast, there is lemon and orange water available throughout the day, and a wine cocktail hour in the evening. This hotel was a wonderful experience for me and my family. We'll definitely be staying there in the future.

Stayed July 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, August 8, 2013
We are a family owned and operated hotel which I believe is what sets apart from the normal hotel stay. We take a great deal of pride in the product we deliver to our guests as we want the first stay with us to be the first of many to come. We recognize we can not be successful by only having you stay with us once and go away unhappy looking for another option the next time you visit the beach. All of our staff lives by our credo 'Friendliness and Cleanliness', it is the backbone of any successful hotel. Thank you for business, your kind words, and for talking the time to review our hotel, it is sincerely appreciated.
Cheers,
Alex Moore
President
Seaboard Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
columbus
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 22, 2013

We wanted a hotel on the beach for the two of us to spend our 25th wedding anniversary. Surf Side fit the bill perfectly. It was an easy walk to Jennette's Pier for an evening stroll and got surfing lessons from a little shop just a block away. The staff left us a special gift for our anniversary. It was nice to be able to just walk over the dune and watch the morning sunrise. When you are not staying with a large group that wants to rent a house for a week, this is the place to stay.

Room Tip: The main building has an elevator which comes in handy if you have a lot of "stuff" to bri...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, August 8, 2013
Thank you for choosing to stay with us to celebrate your special day. I am happy we fit the bill for you and made the occasion a memorable one for you. We appreciate your choosing to stay with us at the Surf Side and we greatly appreciate you taking the time to review us on Tripadvisor.
Cheers,
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 22, 2013

We had a great experience during our recent stay at the Surf Side Hotel. Check-in went smoothly, even with the added complication of splitting the charges for the 2 rooms I reserved between 2 credit cards. The afternoon wine and snacks was a nice touch. The rooms were clean, spacious and "as advertised". While we couldn't see much of the ocean from our "ocean view" room, the access to the beach was excellent. Twenty feet out the back door and a short boardwalk over the dune..The continental breakfast has all the usual stuff plus sausage biscuits and gravy. Coffee is available around the clock. The staff was very gracious in allowing us to use the hotel facilities after checkout. You can get more luxury for a lot more money, but the value of Surf City is excellent.

Room Tip: Any of the first floor ocean view are a great value. Go for the ocean front if you have a bigger bud...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, August 8, 2013
Thank you for staying with us at the surf Side. Your business and the review are sincerely appreciated. Our goal is to offer a hotel experience that will be relaxing, enjoyable, and memorable every time. It is great to hear that we delivered as you and I both expect. I hope to have you as our guest again in the near future.
Cheers,
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2013

We have been staying at Surf Side for many years now. The first time we decided to vacation in the OBX, I did a good deal of hotel research. I picked Surf Side, and have not had to do any more searching since! Clean hotel, friendly staff, and nice amenities. The breakfast has a lot of choices, from healthy yogurt, oatmeal, etc., to the forget it I'm on VACATION items such as biscuits & gravy, bagels and pastries. And the breakfast lady does a superb job at keeping it stocked. She's very busy and a sweet lady, be sure to tip her. The pools are kept up, and the hot tub is, well, hot...and clean. They offer wine each day at a "wine social", and offer a big container of complimentary iced water with lemon slices, and another with orange slices all day. Its the little things that matter, and the reason we will continue to stay with this family owned hotel.

Room Tip: Be advised, on building does not have an elevator. It is plainly listed in the room descriptions, ju...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, August 8, 2013
Many many thanks to you for being such a wonderful guest. We build our business on repeat guests and the good word they spread for us, so I am sincerely grateful to you for taking the time to write such a wonderful review and especially for making the Surf Side your home at the beach. We truly strive to make the hotel feel like your personal beach house by offering exceptionally friendly service in a comfortable environment. It is great to hear how much you enjoyed your stay and we look forward to continuing to improve upon the experience every time you stay with us.
Cheers,
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 21, 2013

We read that the Surfside was rated the #1 place to stay in Nags Head and after our stay we couldn't agree more! We appreciated the kindness of the staff making sure we were taken care of, the afternoon wine, and the lemon and orange water near the pool for hydration. The location was beautiful and it was nice to walk out of the hotel, go over a deck, and we were right on the beach! This was the perfect place for our weekend getaway! We hope to return every year now!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, August 8, 2013
We work hard to be at the top of Tripadvisor so when it pays off for us by you choosing to stay with us we feel rewarded. It is our goal to make the first stay with us the first of many to come. We understand how important the first impression is to a guest so from the minute your walk through our doors we want to deliver a special and unique experience to you. I am happy to read that we have succeeded in delivering a wonderful hotel stay for you. I sincerely appreciate you choosing to stay with us and for taking the time to let others know about your experience at the Surf Side.
Cheers,
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 21, 2013

Great views of the beach! Easy access to the beach with a small set of stairs over the dune. Pool outside and inside were never busy and nice. Rooms a run of the mill for ocean front hotels. The suite with the kitchen is really nice. Quite at night and great for kids. We had to move rooms during our stay and the service was great. They had our room ready in 3. Min and moved our bags for us!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, August 8, 2013
A nice review that says it all, thank you for your time to review the Surf Side and for choosing to stay with us.
Cheers,
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Surf Side Hotel

Address: 6701 South Virginia Dare Trail, Nags Head, NC 27959
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Nags Head
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Nags Head
#1 On the Beach Hotel in Nags Head
#2 Romantic Hotel in Nags Head
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Surf Side Hotel 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The BEST LOCATION, BEST VIEWS, BEST STAFF, BEST ROOMS, and the BEST VALUE! We are #1 on the Outer Banks because we know what our guests want and we strive hard to give it to them every day. Since 1984 our family owned and operated hotel has been making first time visitors long term guests with our Carolina Hospitality coupled with our exceptionally clean and well appointed rooms. We look forward to having you as our next guest. ... more   less 
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Also Known As:
Surfside Hotel Nags Head
Surfside Nags Head

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