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“enjoyed our stay” 5 of 5 stars
Review of Surf Side Hotel

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Surf Side Hotel
6701 South Virginia Dare, Nags Head, NC 27959   |  
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Hotel website
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Hotel amenities
Ranked #2 of 13 hotels in Nags Head
Richmond, Virginia
Senior Contributor
41 reviews 41 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“enjoyed our stay”
5 of 5 stars Reviewed July 23, 2011

My wife and I along with my parents really enjoyed our 1st stay at this hotel. We had a great oceanfront room right on the beach. Couldn't be any closer. We were on the 1st floor and still had a great view from the main building. Room was clean and spacious. Plenty of parking. The hotel was at capacity yet we didn't feel crowded at all. Nice pool which is almost oceanfront. Great location with an ice cream shop a 1/2 block away. Plenty of eating locations really close by. Nothing overall fancy but a great small hotel for an outer banks vacation. Continental breakfast was nothing special but very sufficient if you wanted to save some time and get out to the beach early. We will very likely stay here again.

Stayed July 2011, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, July 25, 2011
I always notice how many reviews a person has placed after reading the one about our hotel. You are an experienced reviewer and it shows in your comments, short with good hotel and geographic info. I found this review to be informative and accurate for potential guests looking to stay with us. Thank you for choosing the Surf Side, we will be as appreciative to have you as our guest again as we are for having you this past stay.
Cheers,
Alex Moore
President
Seaboard Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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711 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
  • English first
  • Any
English first
Pottsville, Pennsylvania
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 23, 2011

Trust the reviews here, this place was great! Not 5 star, but clean, friendly, worth the value. Beautiful spot in Nags Head and not too far away everything. We stayed in the second building, with the full kitchen. Big room, clean, maid service was good. But NO elevator which I did know a head of time, but was still annoying when we checked in and had to haul all of our luggage and groceries up 2 flights of stairs. Plus the poor maids had to haul all of the clean linens up too. We had one maintenance call, and within 5 minutes, he had come up, fixed the problem and was leaving. What great service! Breakfast was way more than I expected, even yummy fresh fruit! And they had wine in the evenings.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, July 25, 2011
Thank you for staying with us at the Surf Side. Your business and the review are sincerely appreciated. Our goal is to offer a hotel experience that will be relaxing, enjoyable, and memorable every time. It is great to hear that we delivered as you and I both expect. I hope to have you as our guest again in the near future.
Cheers,
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
1 review
5 of 5 stars Reviewed July 21, 2011

My wife and I went for four days and loved it. Nice and friendly staff. The pool was a little small and the continental breakfast has very limited seating so get there early. The room was very clean and the bed was very comfortable. I have back problems and had no problems sleeping. They are limited TV channels but who wants to stay in the room all day! They have a computer you can use outside the office. They have Wireless but I could not get a very strong signal and it kept on dropping out. You can rent chairs and umbrellas on the beach. That is a separate company. They start setting them up about 9AM and start taking them down about 5PM. When we were there it was $20 a day or $50 for 3 days to rent 2 chairs and an umbrella. There was a nice place to eat just about a block away and a very nice and cheap souvenir shop about a block and a half away. Everything you need is with in a few minutes driving distance. When we come back we will book this place again.

Room Tip: Get a room facing the ocean. It is well worth the extra cost!
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  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, July 25, 2011
We are a family owned and operated hotel so we take a great deal of pride in the product we offer our guests. We recognize there are plenty of other choices but we know we offer a unique experience due to the friendliness and cleanliness we present in our hotels. Our goal is to make first time guests want to come back again and again as they recognize we offer a great product at a good value. Looking forward to having you stay with us again soon.
Cheers,
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 19, 2011

The reviews are accurate. While the Surf Side isn't a five star hotel, it makes up for it with a very helpful and friendly staff, clean spacious rooms and a beautiful view. On our recent trip, we had two small room issues and the staff responded immediately. We went out to dinner and upon our return the issues had been resolved. I knew our vacation was off to good start upon arrival when I sat on our ocean view porch in a rocking chair with a small glass of complementary wine provided for a period of time each evening by the hotel. Ah, relaxing (even with three kids in tow)!

The only (minor) negative point I would make is that the complimentary continental breakfast is served in the basement of the hotel where the driers are located. The driers throw off a lot of heat and it makes the small breakfast area extremely hot. We handled the situation by quickly gathering our food and taking it back to our room to eat.

Don't get me wrong: We really liked this hotel and plan to go back again. It's a gem.

Room Tip: Ask for an Ocean View room. it may cost a little more, but so worth it!
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, July 25, 2011
Within our hotel group our motto is “Friendliness and Cleanliness”. While it is a very basic statement it truly is the base on which any successful hotel must be built. We try to take that base to the next level and beyond to deliver an experience that truly sets us apart not just in our markets but anywhere you may stay. As you stated, we are not a Four Seasons or Ritz Carlton property but we don’t charge their rates either. That being said we do deliver excellent customer service in a clean, comfortable, and relaxing environment and it’s at the beach! Thank you for taking the time to review the hotel and especially thank you for choosing to stay with us, it is sincerely appreciated.
Cheers,
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chuckey, Tennessee
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 16, 2011

Since I did research and read all the ratings before we booked Surf Side, I expected good. It was even better. One of the cleanest hotels I've ever stayed in. The staff did go our of their way to make you fell welcome and comfortable. Every need was taken care of, the beds were comfortable, large and roomy, and enough parking for everyone. The indoor and outdoor pools were both clean and easily accessable. The grounds were neat, well cared for and access to the beach was easy, well lit and well maintained. We will return to Nags Head and we will be staying at Surf Side again, and again.

Room Tip: Some of the literature may read both ways. An iron is provided in each room, or that you need to go...
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, July 25, 2011
I am grateful to you for the recommendation of our hotel and I am elated to read how we beat your expectations. We have built our business on guests spreading the good word about the quality of product we deliver during a stay with us. We strive to offer a unique combination of friendliness, cleanliness, and charm at the Avenue that isn't easily found in a hotel. Thank you for taking the time to write a review, it is sincerely appreciated. Looking forward to your next visit.
Cheers,
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2011

Just happened upon the Surf Side and am sure glad we did. The hotel was affordable, very clean and the staff was AWESOME. I have never encountered such a helpful, courteous staff at any hotel I have stayed at. They went above and beyond to make sure everything about our stay was to our liking. Both the morning and afternoon staff were amazing, super friendly and very helpful and informative. Unfortunately, my fiance got extremely ill on the day we were supposed to leave and there was no way we could travel, the hotel staff was very accomodating in getting us into a different room (the room we were in was booked for that night) as quickly and efficiently as possible. After returning from the hospital, the staff inquired more than once as to how my fiance was feeling and seemed genuinely concerned. All I can say is KUDOS to the incredible staff and you have earned a return customer for sure!

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, July 25, 2011
I have said it before in response to reviews and I will say it many more times to come, we have the very best people working in the hotel business working with us at the Surf Side! It doesnt matter how great a location is, how beautiful a room is, or how amazing breakfast is each morning, without a wonderful staff a hotel can not be a special place like the Surf side without warm caring staff members working to make your vacation all that is should be. As much as we promote customer service from a corporate stand point, if it isn't in the person it doesnt come across well and we are lucky enough to have those special people that truly care. So thank you for staying with us and thank you for letting our staff know that they are doing a great job. We share all of our reviews with the staff to let them know how they are being judged by our guests so It means a great deal to them when they work so hard in a difficult position.
Cheers,
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 3, 2011

As advertised, this hotel is clean, quiet, simple. Takes care of all your needs while at this gorgeous beach; yet is not pretentious or over-priced. Property is well-maintained, staff is friendly and helpful, rooms are cool and quiet. Good for families or couples.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, July 25, 2011
Love the simple to the point review that cover all of the main points. I know from using Tripadvisor myself when traveling that these are the reviews that are most helpful and easy to understand when searching for a hotel you know nothing about. As operators of independent hotels we know we have to work harder to prove our product since we don't have a franchise flag flying that gives a customer a sense of comfort. We like being independent because we feel we know how to do it better than the chains so your review allows a potential guest the quick info that should make them comfortable without unneccessary babbling. Thank you for the review and for staying with us, it is sincerely appreciated.
Cheers,
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Surf Side Hotel

Address: 6701 South Virginia Dare, Nags Head, NC 27959
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Nags Head
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Nags Head
#2 Romantic Hotel in Nags Head
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The BEST LOCATION, BEST VIEWS, BEST STAFF, BEST ROOMS, and the BEST VALUE! We are #1 on the Outer Banks because we know what our guests want and we strive hard to give it to them every day. Since 1984 our family owned and operated hotel has been making first time visitors long term guests with our Carolina Hospitality coupled with our exceptionally clean and well appointed rooms. We look forward to having you as our next guest. ... more   less 
Also Known As:
Surfside Hotel Nags Head
Surfside Nags Head

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