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“Worst Nightmare ever!!!!!” 1 of 5 stars
Review of Nags Head Inn

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Nags Head Inn
4701 S Virginia Dare Trail, Nags Head, NC 27959   |  
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Hotel amenities
Ranked #5 of 13 Hotels in Nags Head
Certificate of Excellence 2014
A TripAdvisor Member
“Worst Nightmare ever!!!!!”
1 of 5 stars Reviewed June 12, 2005

I have stayed at many hotels in my life time but this one takes the cake! I was suppose to stay a week, but it didn't last that long. Yes it needs to be in a zoo but that is not the only place it needs to be. It needs to have it door shut completely!!! Not only is there bugs ( bed bugs at that) on the 5 th floor, but there was a piece of wallpaper coming from the wall I was looking behind it and what did I see nothing but black mold everywhere!!!!! I said something to one of the housekeepers that was up on our floor she went and got the head housekeeper who told me that it was like that all over the place. To add more to this place the room we had smelled just like a wet Dog!!! I was also told that the carpet have been wet from the storms that they have had and the water coming in from the sliding glass doors, and they r not competely dry and the room has been shut up, some friends of ours has been coming to place for sometime now and told us when we were down that way to check them out, They had no idea that this place was as bad as I saw it. I even took pictures of the mold.The owners are not fixing this place up they r all in it about the money that goes in their pocket and not fixing this hotel up it is running down hill fast!!! The staff at the front desk all but 1 is ok. The one is the assistant Manger she is very snotty and a very nasty woman. She does not know how to talk to someone, I am a paying guest and you would think she would want me business and if she did you would treat someone with better respect than what I got from this woman, but as I was also told that she is with that way with everyone. I would not recommend this hotel to no one. They are much better hotel up and doqwn nags head. There is one called Surfside motel and that is south of this trash dump. It is alot cleanner and nicer and has alot to offer for the money not expensive at all. They even have rooms with kitchens and a pool that is not small at all. The rooms have more to offer in them than the dump at Nags Head Inn. I would not out my worst enemy there!!!! Oh by the way at the surfside Motel you do not have to worry about the sheets coming off the bed, or the linen having spots all over them, no wet carpet, no bed bugs, . I wish everyone try out the Surfside Motel you will not be un happy and if you are looking to stay with a big family I will recommend Pirates Cove it is like going to Manteo we had some friends stay there with some other friends and that is another great place.They have several houses to chose from depending on the size of your family. They have alot to offer as well. good luck to whom ever has the nerve to stay at a trash Dump like Nags Head Inn! ! ! !

  • Stayed September 2004
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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279 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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  • English first
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English first
A TripAdvisor Member
2 of 5 stars Reviewed September 8, 2004

Our Labor Day weekend day-trip to the Outer Banks was such fun we decided to find a hotel and stay another day..... We should have kept looking.

The Nags Head Inn sign offers "fine accomodations", we found them to be adequate, recently updated, but not "fine", and the management certainly less than accomodating when it came to our dogs and teenaged sons.

Our sons are reasonably well-behaved teenagers, but they felt they "were watched like felons", whenever they moved through the lobby, or from the beach across the parking lot to the pool. Not exactly "southern hospitality".

We saw the "No Pets Allowed" sign posted behind the postcard rack; and did NOT take our dogs into the hotel at any time. They were crated overnight in our van. The problems started when they were leashed and taken across the property from the parking lot to a public beach access walkway. We were approached by a manager and told that the dogs could not be ON the property, not even in our own vehicle. They may have had "issues" with previous pet owners, but they certainly did NOT with us that day, and will not ever again. Even when traveling sans canine, we will look elsewhere for our accomodations next time.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seabrook, MD
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 4, 2004

I've just returned from a 6-night stay at the Nags Head Inn. The ocean-front location is great, and it is well worth paying for an ocean-front room. Spectacular direct ocean view with a balcony. It is a little disconcerting that you also see part of the parking lot, but it is easy to tune that out. Being on the top (fifth) floor helps.

The room was kept very clean, particularly notable given the rough use that a beach hotel gets. The small refrigerator was a real plus. The bathroom had a tiled shower and wallpaper. Comfortable beds, although we had a problem with the top fitted sheets sometimes popping off the mattesses. The air conditioner was quiet and efficient. My only major complaint about the room was that the wooden furniture was very shop worn and really needs upgrading.

People who are ultra sensitive to smoke should take note that smoking and non-smoking rooms are mixed together on the same floor.

I did not use the indoor pool, which I didn't find inviting, but it must be a great asset for non-summer vistitors.

The staff were friendly and helpful. All in all a very pleasant stay.

Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericksburg, VA
1 review
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed August 16, 2004

An Open Letter To The Nags Head Inn

As you know, several weeks ago I stayed at the Nags Head Inn with a dear friend of mine. Her recent bout of chemotherapy had rendered her nearly immobile due to, among many other things, terrible pain and severe blistering of her feet. Being the eternal optimist that she is (and that you have to be when battling this disease) she had hoped to be feeling better by the time we checked out, two days later. We hoped for the best, knowing that the beach house we had reserved would not be available until mid-afternoon on the day of check-out. We knew that if her condition did not improve, there was no way she could endure the period from hotel check-out to beach house check-in without an appropriate place to rest (i.e., in a bed with her feet elevated). Unfortunately, her condition did not improve over our two days at the hotel, and we were left with quite a dilemma.

Hoping to find a modicum of compassion at the Nags Head Inn, I asked the staff at the front desk if we could stay a few hours past check-out, given the extraordinary circumstances. Much to my surprise, considering the typically generous attitudes I've encountered when visiting other establishments in the Outer Banks, the answer was no. I was told over and over again, in no uncertain terms, that the policy of the Nags Head Inn is to charge an extra day to anyone who stays past check-out. I questioned several members of the staff about this policy, including the general manager, and received exactly the same response each time. (What they lack in compassion, they more than make up for in consistency.) Not wanting to let this regrettable episode ruin what would otherwise turn out to be a very nice vacation, I decided to pay the additional $175 so that we could stay the extra few hours.

Ignoring the cancer issue for a moment (and the fact that this occurred on a Sunday, of all days) I have stayed at many hotels where the staff was more than happy to let me delay my checkout for reasons as innocuous as a meeting that ran too long or a poorly-timed airline flight. In all cases I received a friendly "Take as much time as you need. Don't worry about it. Just be sure to stay with us the next time that you're in town." And I do, precisely because of their attitude. (As opposed to your company's incomprehensible "Pay us or get out!" attitude.) This may seem somewhat foreign to you, but many establishments desire return visits from their customers. They are willing to go out of their way, and maybe even forfeit a small amount of short-term profit, in order to ensure a long-term relationship with their clients. Perhaps there are so many people seeking hotel rooms in Nags Head that you don't have to concern yourself with pleasing your customers, since there will always be more. Frankly, I cannot think of another reason why a hotel with your attitude would still be in business otherwise.

Now, given the fact that our checkout was delayed because my friend was terribly ill, I cannot help but find your corporation's attitude anything but utterly appalling. Even if you are profit-driven enough to charge someone an extra $175 because they couldn't finish packing in time, how can you possibly sleep at night after forcing that kind of ultimatum on a cancer patient? Is the money that important to you? Is it so important that you are blinded to kindness and compassion and concepts as simple as helping others? I have to believe that even the most greed-possessed among us would decry your actions.

Yet, your email response to my concerns states that "You knew when you came to the area that there would be a gap between check out time at any hotel and check in time at your rental home. This was a chance that you chose to take." In other words, "It's your own stupid fault!" While I would ordinarily be offended by such a statement, I must confess that I am entirely unmoved by this declaration, as it is exactly the kind of response that I have come to expect from the Nags Head Inn. And although I agree that we knew the potential for an unpleasant outcome existed, I found it much more likely that the unpleasantness would result from an impending hurricane and mass evacuation, rather than the wanton and callous disregard of our situation by a cash-obsessed corporation. As I explained previously, we were quite hopeful that she would feel better by the time we checked out. We were also quite hopeful that if not, we could rely on the kindness of the people in the Outer Banks to see us through. This attitude had never failed us in the past, but of course we had never stayed at the Nags Head Inn. And despite the fact that this disheartening experience has deeply tarnished my view of the business community in the Outer Banks, I remain quite confident that if we had stayed at any other hotel in the area, we would have been treated with respect and compassion, and this most frustrating occurrence would have been avoided.

Instead, I was told by your front desk staff that the only way housekeeping could have all available rooms ready for other patrons was by ensuring that every customer checked out on time. This statement, which I find very difficult to believe, is also implied in your email. The only way that this statement can possibly be true is if the cleaning of every available room in your hotel begins at check-out time. Otherwise, a customer could stay somewhat beyond check-out time without hindering your ability to clean all available rooms. Therefore I am very curious to know which claim is correct. Does the cleaning of every available room in your hotel begin at check-out time, or is the statement which your front desk staff made, and which your email implied, untrue? (I can likely help you answer this question, as there were a number of housekeepers still cleaning rooms on our floor when we checked out later that day.) Assuming that the cleaning of all rooms does not begin at check-out, and we could have therefore stayed somewhat longer without rendering the room unavailable, I can only come to the conclusion that the motivation for charging us an extra day was greed. It is readily apparent that the Nags Head Inn is much more concerned with their customers' wallets than with the customers themselves.

And while it is true that we were most generously offered a seat by the pool (which was surrounded by screaming children slinging wet Nerf footballs about) this is hardly a comfortable arrangement for someone whose persistent pain can only be made slightly more tolerable by extensive bed-rest and a never-ending parade of pills. (We were not offered, as you claim, a stay in your “conference/hospitality room” unless that room consists of the chairs in your lobby.) And if you understand in the least how cancer can ravage not only one's body, but one's self-image (which, given your company's actions, seems unlikely) you just might be able to comprehend why someone with this horrible disease would not want to be put out on public display, even in surroundings as ideal for the compromised immune system as a hotel pool. In fact, you might even be able to understand how contemptible, condescending and absolutely abhorrent your comment is that we "would not be out in the hot sun." You obviously just don't get it.

Your email goes on to state that "you would not consider anything but staying in that room at no charge." This is untrue. The only alternative offered by your staff was the "pool option" which I described previously as an inappropriate, if not completely absurd, alternative. I did ask the front desk staff whether prorating the room was an option, and I was told that it was not. (Although I felt that it would have been fair for us to pay a portion of the daily rate, assuming that the outlandish housekeeping claims mentioned earlier were true, I must agree that prorating the room is not an option, as I cannot imagine any corporation with even the slightest amount of human concern asking for a prorated amount.)

Finally, your email states "I know that you do not want to see the Nags Head Inn’s view on this." This could not be further from the truth. I have been waiting nearly two weeks to hear your view. I was very curious to find out how a corporation, and the people within that corporation, could justify treating their customers in such a manner, particularly one as ill as my friend. I had hoped that by hearing your rationalizations, I could somehow understand your actions, and perhaps convince myself that this most discouraging situation was not due to an intentional disregard for the happiness and well-being of others, but a terrible misunderstanding that could be resolved. Unfortunately, this has not turned out to be the case, and I fear that we are all the worse for having endured it. I sincerely hope that no one associated with the Nags Head Inn is ever affected by the scourge of cancer, but if they are, I pray that they find more compassion in their journeys than did we.

John Morris
Fredericksburg, VA

Was this review helpful? Yes 56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, NC
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 16, 2004

I was extremely satisfied with this hotel. Most beach hotels are "well worn", but this place was clean, conveniently located and the staff was very friendly. The pool and jacuzzi were sort of a disappointment, but the cleanliness of the room made up for it. The rooms don't have microwaves, so this could be an improvement. Overall, it was great.

  • Stayed July 2004
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed August 12, 2004

Stay away from this place! It's has bugs like a zoo and the staff is mean!

Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed June 24, 2004

This was our 1st visit to the Outer Banx and The Inn was a great place to stay. The rooms are just as they appear on the website and the staff very friendly. The view on the oceanfront was beautiful. The indoor pool was nice for the kids but it is alot smaller than it appears on the website and only 5 ft. deep so don't let the picture mislead you. We had double bed rooms and our only complaint was that the bathroom is extremely small for 4 people staying in one room. Overall, we recommend staying there and plan to stay there again.

Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nags Head Inn

Address: 4701 S Virginia Dare Trail, Nags Head, NC 27959
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Nags Head
Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Nags Head
#3 Romantic Hotel in Nags Head
Price Range (Based on Average Rates): $$
Number of rooms: 100
Official Description (provided by the hotel):
Nags Head Inn is the only Outer Banks hotel that features over 4 acres of pristine oceanfront, and is located in the middle of what locals affectionately refer to as, 'Old Cottage Row' in Nags Head. Nags Head Inn Oceanfront Hotel has become famous for delivering the Original Outer Banks Oceanfront Experience for nearly a quarter of a century by offering our highly valued guests honest vacation value. According to Outer Banks hotel reviews, our guests love the recent renovations on our 4 acres of beautiful oceanfront sand dunes, pristine beach, manicured Bermuda lawns and lush barrier island gardens… relaxing year round in our spa, indoor heated swimming pool or jumping into the beautiful Atlantic Ocean just outside their doors. We love making lasting memories happen and we’ve been told we're pretty good at it. It is our aim to make every guest become a repeat guest and offer you a vacation superior to other Outer Banks hotels. ... more   less 
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Also Known As:
Nags Head Hotel Nags Head
Nags Head Bed Breakfast
Nag Head Inn

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