I stayed two nights on a business trip, and while the hotel was conveniently located and generally clean, I was disappointed mostly by the bed and the outdated room decor. This hotel has potential, with good staff and a generally good layout, but Holiday Inn would be well advised to invest a bit of money in updates. The TV service was quite good (even better than a recent stay at a Hilton Inn & Suites!) and the front desk staff were very customer-service oriented and friendly. The breakfast offerings were only OK and could also benefit from some upgrades.

We had booked a room with two beds since we had 4 adults in our group. When we arrived at our room, there was only one bed. So, we had to return to the front desk and explain that one bed for 4 people would not work. We were told that there were no more rooms with two beds, but they would upgrade us to the Presidential Suite for the night. While this sounded great, it was not all it was cracked up to be. First of all, it took another 20 minutes for our new room to be ready (even though we were checking in well after official check-in time). The room had a king sized bed and a sleeper sofa (which was not comfortable for 2 people). Our bathroom did not have any soap, and we had no bedding for the sleeper sofa, so we had to return to the front desk again to get these items. The shower did not have any cold water, so we had to do our best to shower without being scalded by the water. Later, when we wanted a beverage to enjoy, we visited the vending area where the machines promptly ate our money and gave us no drinks, so we had to return to the front desk once again to ask for our money. We were then told we couldn't get bottled water from the machine anyway because they were out of water for 3 days. I will say that the staff was friendly and accommodating when we had to ask for something, and the free breakfast was good. Other than that, this Holiday Inn was much worse than others I've stayed in.

Have stayed in Holiday Inn Expresses before so was very disappointed in this hotel. Needs renovating. Also, booked room with 2 double beds online for 4 adults. Was given a King and sofa bed. Went to front desk and told unacceptable. No double beds available. Checked in around 4:30, 5 p.m. Upgraded us to Presidential suite, even though had only a King and sofa bed, was larger room. Not cleaned yet so had to wait. Waited about 30 minutes or more from the time we arrived before we could get in. Went to shower that evening, no soap. Turned on water, no cold water. Went to fix bed, no bedding. Went to front desk more times than I could count. Poor girl working was by herself and others were there complaining, too. No vending machines worked, either. No matter what they tell you, sofa beds are NOT comfortable for 2 adults. Would not recommend this hotel.

After reading reviews on tripadvisor we decided to try Holiday Inn Express in Morehead City. Wrong decision. After one night my husband was working on
his computer at the desk and soon discovered all these ants crawling all over the place. He soon complained and the front desk moved us to another room. (Incidentally, both rooms were on the 2nd floor).

When I walked in the second room I immediately noticed a very musty smell. At this point I am looking forward to leaving tomorrow. This is gross. Yes, it is cheap, but, the only thing I can really say good remarks about is that they had a decent
breakfast bar. By decent, I mean, nothing special to write home about, but saves a little $$ in the morning by feeding the kids and holding them over until lunch.

I am really looking forward to leaving tomorrow and going home.