Stayed here on our way home from Florida. Read the reviews and am a Marriott Rewards member so was expecting a good experience. Far from it. We reserved the two king room suite. We received a call from the manager on the way there that this room would not be available to us. We have 4 small children, 1 of whom has special needs. A room where we can all stay together is important to us and drives our hotel choices. We were offered two rooms close together. One of the rooms had broken cabinets and reeked of bacon. We were moved to another floor where one of the rooms had a heavy aroma of curry. While the staff was apologetic, they offered more excuses than solutions. I never felt like a valued customer during our interactions. I have stayed with Staybridge Suites in the past and have never encountered issues like this. I would definitely look for other alternatives before staying with TownePlace again.
- Also Known As:
- Towneplace Suites By Marriott Charlotte / Mooresville Hotel
- Towneplace Suites By Marriott Charlotte / Mooresville Hotel Mooresville
- Official Description (provided by the hotel):
- All guestrooms include: separate areas for eating, working, relaxing and sleeping, a fully equipped kitchen with full refrigerator/freezer, microwave, dishwasher, coffee maker, cook top & cooking and eating utensils. All rooms also include free high-speed wireless internet access, separate voice and data telephone lines, premium TV and HD channels, iron and iron board, Home Office Desk with large work space and ergonomic chair. Property offers Indoor Swimming Pool and Spa, Fitness Center, Business Center, Media Room, on-site Laundry facilities, Complimentary Breakfast and 24-hour coffee in the lobby. ... more less
- Reservation Options:
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