We stayed here 4 nights which allowed us to take advantage of a 30% discount - great value!
The staff was always friendly although not very knowledgeable.
The first issue was that the drain in the tub was clogged and the water would not go down. Because I needed to get a shower right "then" and did not want to wait for maintenance, I unscrewed the stopper and using tissues, pulled out at least an inch and a half of gunk/hair build-up which couldn't have happened overnight. How could housekeeping overlook this when the water backed up within seconds? Surely they ran water to clean the shower/tub?!? I reported this in the morning and was told that maintenance would take care of it - they never did. The drain worked much better after I cleaned it but still needed attention.
The next minor problem was that the room safe did not work, nor did the one in my son's room next door. I asked the maid and the clerk at the front desk if there was a trick to using it but they were clueless.
A bigger issue was that the door would not stay locked! Maintenance supposedly fixed it but it never did work properly. We'd leave and it would be locked, we'd return and it would be unlocked again...presumably housekeeping had been there and wasn't aware of the problem even though I told them about it the first morning. The only "plus" is that we were at the very end of the hall so there wasn't much traffic past our room.
Another little annoyance was not having a "Do Not Disturb" sign even though I requested one. Each morning around 9AM, the maid would knock then open the door and ask if we wanted the room to be serviced. You could also hear her going down the hall, knocking then inserting the key card in each door.
Our room had a king size bed, a microwave and mini-fridge. The coffe pot only made one cup at a time which I didn't like at all!
The breakfast that was included was very nice and had a better selection than anticipated.
The free wireless internet worked quite well!
The indoor pool area was extremely hot and humid and the water was warmer than bath water....not the least bit refreshing although my granddaughter certainly enjoyed it!
Upon our return, I saw a "feedback" section on the hotel website so I told them about the aforementioned problems. I rec'd a reply within a half hour and was told that I could expect to hear from the general manager of this particular hotel within 3 days. I heard from him within 3 hrs! He apologized and said all comments are taken seriously and the matters would be addressed asap. A credit equal to a one night stay was issued to my charge card.
I was extremely satisfied [and surprised] with the prompt attention and resolution. We would certainly stay at Wingate again.
- Also Known As:
- Wingate Hotel Mooresville
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Wyndham, Booking.com, Cheap Tickets, Priceline, Travelocity, Hotels.com, Venere and Tingo so you can book your Wingate by Wyndham Mooresville/Charlotte Metro Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.