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“Unclean.......” 2 of 5 stars
Review of Country Inn & Suites By Carlson, Matthews

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Country Inn & Suites By Carlson, Matthews
2.5 of 5 Hotel   |   2001 Mount Harmony Church Road, Matthews, NC 28104   |  
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Ranked #5 of 12 Hotels in Matthews
Holiday, Florida
Top Contributor
80 reviews 80 reviews
24 hotel reviews
Reviews in 45 cities Reviews in 45 cities
26 helpful votes 26 helpful votes
“Unclean.......”
2 of 5 stars Reviewed June 16, 2013

We choose this hotel due to location... near our family... and it being pet friendly. The staff were pleasant and mostly professional.

Our room was musty smelling and the carpet was badly soiled. The bedspread/comfort smelled musty. The sheets were washed... but stained. We were moved into a second room the second day of our stay and it was a little better, but still needed a good scrub down. Would only stay again if it is the only pet friendly we can find in the area. Also, hard to find as it is set off the highway.

Internet was intermitten and depending on whom you spoke to, the reasons were varied. Could not load Netflix at all..

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2001chris, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review, June 18, 2013
I am truly sorry that our hotel didn't meet and exceed your expectations. We always try our best to make each one of our guests truly happy while staying with us. I have addressed this cleanliness issue and we are on top of it. We are having all of our carpets cleaned by a professional cleaning company. This includes our guest rooms, hallways and public areas. We will continue to make improvements on a constant basis to meet the needs and satisfaction of our guests. Please accept my sincere apology and know we take these comments seriously and will do everything we can to make things better.
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106 reviews from our community

Traveler rating
    54
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    15
    7
    8
See reviews for
50
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Webster, New York
Top Contributor
78 reviews 78 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed June 14, 2013 via mobile

In-laws gotta great govt discount.... But the screwed up reservation, cheap room amenities, limited quality furniture and finishes, microwave egg pucks at the breakfast buffet, squeaky shower floor, barking dog wakeup call from the next room, broken side door security swipe, inability to earn points because room was not booked directly, etc etc.....have soured us.

The builders cut corners everywhere to make the place as cheaply as possible and it does in the rooms... For me it separates the acceptable from the "let's pass next time"

Stayed June 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Care at Country Inn & Suites By Carlson, Matthews, responded to this review, July 14, 2013
Steve,

I am truly sorry our hotel did not meet your expectations. We always try our best to make sure all of our guests are happy. We are making improvements to the hotel as needed. We are currently getting new flat panel TV's, cleaning all guest room carpets, getting new hot breakfast items and also getting new fitness center equipment. Please contact me directly for a discount the next time you want to stay in the matthews area.

Best regards,

Casey Cook
General Manager
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IOWA
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 2, 2013

We were given a room on the third floor, we asked for a non-smoking room, but when we paid for our room and got to our room in the elevator there was a bad smell, and when we got to our third floor it smelled like SMOKING !!! There is no division between smoking and non-smoking and no proper ventilation to get the smell out....so every time we needed to come out and in from our room it smelled horrible. Smoking and non-smoking should not be on the same floor, when air cannot be cleared up and all you smell in the non-smoking hall is SMOKING with kids it was horrible !!!!!

We did mention at the front desk that we should of been informed and asked for a different room, but all we got was sorry and no more big rooms were available. Also, on the phone the lady informed us of one price, and when we got there we got charged more.The price should not be changed from one person to another. We were tired and weren't aware that there were other hotels around, and there were!!!! And, with three kids to see a TOPLESS sign blinking across the hotel was very much a turn off. We are definitely not staying there again. They should of informed us of smoking, or given us a discount, sorry just doesn't cut it for the price that we paid.

Room Tip: Ask to see the room first, and make sure if you want non-smoking its actually in a non-smoking hall...
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2001chris, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review, June 5, 2013
I want to sincerely apologize for your stay at the Country Inn & Suites-Matthews. We always strive to meet and exceed all of our guests expectations. I am so sorry that we didn't live up to your expectations. I am sorry that you were given a room on the third floor. As you found out, half of the hallway is smoking and I more than understand that could be a problem for you and your family. I also apologize that we weren't able to move you rooms. We only have a handful of the room type you were staying in and unfortunately we were sold out of those rooms. Under any other circumstances we would have moved you and your family in a hearbeat. I'm not quite sure what happened with the different rates that were quoted to you but we always do our best to offer the best possible rate to all of our guests. We truly care about the happiness of our guests and want to shine brighter than our competitors. If you give me the opportunity, I promise you that we will not let you down.

Best regards,

General Manager
Country Inn & Suites
Matthews, NC
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Richmond, Virginia
Top Contributor
70 reviews 70 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed May 10, 2013

Each time we visit the Charlotte area, we stay at the Country Inn & Suites in Matthews and it keeps getter better than the previous visit.

The staff knows us by name and is extremely friendly and helpful. There is a reception on Monday, Tuesday and Wednesday evenings beginning at 5:30 p.m. and this includes food from a local restaurant, soft drinks, beer and wine and it is free. It is a great opportunity to socialize with other hotel guests.

The breakfast is excellent with numerous cereals, juices, waffles, eggs, oatmeal, yogurt, hot chocolate, coffee, tea and several other items.

Each afternoon there are freshly baked cookies in the lobby and they are free! There were three different kinds of cookies on this recent visit and a cookie and cup of hot chocolate helped perk you up after an afternoon of shopping.

There is an indoor pool and exercise room. The rooms are spacious, especially if you request a suite which has two televisions. There was shampoo, conditioner, and hand lotion in the bathroom each day in addition to two packs of coffee and two tea bags each day next to the coffee maker.

If you want to stay in a hotel where you are recognized as a special guest, the staff at this hotel is great.

Room Tip: The third floor is quieter because there is no one over you.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 7, 2013

This hotel is great. Nice Country, Home feeling hotel. We stayed in the jaquzzi room. It was wonderful. The tub fits two people. The only disappointing thing about our stay was the breakfast. We thought we would be getting a hot breakfast. The only thing that was hot was the Waffle from the waffle maker. No eggs, bacon or sausage like it said online. Toast, bagels, muffins and items you can put in the microwave. I guess they call that the hot breakfast.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 6, 2013

A few of us stayed here to break up the drive from Ohio to Myrtle Beach and we were very pleased. The rooms were clean and large and the best part they allowed our dogs. Cant say anything about the pool because it was full of kids but it looked nice. Close to a lot of places to eat as well. The front desk staff were extremely polite and helpful.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Matthews

Address: 2001 Mount Harmony Church Road, Matthews, NC 28104
Phone Number:
Location: United States > North Carolina > Matthews
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Matthews
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Matthews 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to One of the Top Matthews, NC Hotels The Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, NC welcomes guests with comfortable accommodations and friendly service. Convenient on-site amenities include a heated indoor pool, free high-speed Internet access, a fitness center and the complimentary, hot Be Our Guest Breakfast buffet. One of the most convenient Matthews, NC hotels, the Country Inn & Suites is an easy drive down I-485 or Highway 74 from all of the Charlotte area's top attractions, including Carowinds, Lowe's Motor Speedway and Uptown Charlotte. As an added benefit, the hotel is pet-friendly, so you can bring your furry friends with you. Book online today and discover the comfort and convenience of the Country Inn & Suites. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Matthews Hotel Matthews
Country Inn And Suites By Carlson, Matthews
Country Inn Matthews
Matthews Country Inn

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