We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Service” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Matthews

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Country Inn & Suites By Carlson, Matthews to your Saves list
Country Inn & Suites By Carlson, Matthews
2.5 of 5 Hotel   |   2001 Mount Harmony Church Road, Matthews, NC 28104   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Book early and Save 15%
Ranked #5 of 12 Hotels in Matthews
Marietta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Great Service”
5 of 5 stars Reviewed June 13, 2011

We were greeted like an old friend when we arrived at this motel. (Some reviewers have complained about it being difficult to find, but that's a problem with divided highways and missed turns. The second time you drive up, there's no problem.) The front desk was helpful and generous, upgrading us to a suite. It's a shame that smoking and non-smoking rooms share the same floors, but inside the room you could not tell.

While the hotel was filled with a youth basketball team, there was little wait and nothing run out of on the breakfast bar on a busy Saturday morning.

The room was great, the bed comfortable (even synthetic pillows to replace the down versions for those with allergies) and lots of room.

We'll be back.

Room Tip: higher numbered rooms are further from smoking
See more room tips
  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

109 reviews from our community

Traveler rating
    57
    22
    15
    7
    8
See reviews for
50
21
9
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Morristown, New Jersey
1 review
5 of 5 stars Reviewed June 8, 2011

I stayed at this hotel for a weekend. The bed and room were extremely comfortable (actual fluffy pillows and soft sheets and comforter). The room itself was clean and spacious. Much like the surrounding area of North Carolina, the staff was polite and went out of their way to help. With the breakfast, there were a variety of items to choose from, including sausages, waffles, yogurt, danishes, fruit, juice, and coffee. For a very reasonable price, this is a great place to stay. I definitely recommend it!

  • Stayed May 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IAD
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed May 11, 2011

As several reviewers suggested, this hotel is hard to find even with GPS and closely located to industrial area. There are bunch of construction contractors hanging out at manager's reception after work. I have never seen any female traveler, family or elderly guests in this hotel who are frequent guests of Country Inns. My room was not clean and had some smell when I entered, HVAC unit was working loud all night. This area is definitely not for family. Their breakfast area is not very sanitary. I have never seen such a restaurant or lounge for eating. I thought I was in third world countries. Don't stay here.

  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 31, 2011

Staff was friendly and helpful. We had to change rooms because the HVAC unit in the first room didn't work. The room we were moved to was right next to the elevator, but we never heard a thing. The breakfast was mediocre at best, but there were fresh baked cookies when we checked in.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pwpat
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 24, 2011

Excellent place to stay for volleyball or basketball tournaments at Carolina Courts in Indian Trail, NC. Difficult finding the entrance in the dark, had to do a u-turn from the main road but not a big deal in daylight. Great breakfast, indoor pool too small for a bunch of teenagers but great for younger children. Staff very friendly. No complaints. Will stay again next tournament.

Stayed February 2011, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 31, 2010

Overall this is a pretty nice hotel. A bit strange to get to though. The check-in was a bit bumpy but the rest of the stay was good. Spacious and clean suite, and the bed was so very comfortable! Breakfast was good, with lots of variety including waffles, bagels, juices, coffee, fresh fruit. Pets are allowed although we didn't bring ours for this trip. Would definitely consider staying here again.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 35 cities Reviews in 35 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 21, 2010

Traveled with my spouse and dog and I have to say it was one of the better pet friendly places to stay. The minute I walked in the ambiance was to make you feel like you were at home. Clean and the staff was very pleasant and accomodating. The room was actually clean and smelled it too. Even though it is scaled down there was an exercise room and an indoor pool which was an added bonus

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Country Inn & Suites By Carlson, Matthews? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Matthews

Address: 2001 Mount Harmony Church Road, Matthews, NC 28104
Phone Number:
Location: United States > North Carolina > Matthews
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Matthews
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Matthews 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to One of the Top Matthews, NC Hotels The Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, NC welcomes guests with comfortable accommodations and friendly service. Convenient on-site amenities include a heated indoor pool, free high-speed Internet access, a fitness center and the complimentary, hot Be Our Guest Breakfast buffet. One of the most convenient Matthews, NC hotels, the Country Inn & Suites is an easy drive down I-485 or Highway 74 from all of the Charlotte area's top attractions, including Carowinds, Lowe's Motor Speedway and Uptown Charlotte. As an added benefit, the hotel is pet-friendly, so you can bring your furry friends with you. Book online today and discover the comfort and convenience of the Country Inn & Suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Carlson, Hotels.com, Orbitz, Cheap Tickets, Odigeo and Tingo so you can book your Country Inn & Suites By Carlson, Matthews reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites By Carlson, Matthews Hotel Matthews
Country Inn And Suites By Carlson, Matthews
Country Inn Matthews
Matthews Country Inn

Owners: What's your side of the story?

If you own or manage Country Inn & Suites By Carlson, Matthews, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.