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“Quality Inn & Suites, Matthews, NC” 5 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.5 of 5 Motel   |   13470 East Independence Blvd, Matthews, NC 28105   |  
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Choice Privileges Points
Ranked #3 of 12 Hotels in Matthews
Asheville, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Quality Inn & Suites, Matthews, NC”
5 of 5 stars Reviewed February 15, 2013

This hotel is one of the best hotel values in the Charlotte, NC area. While it is a bit out of the way, off 485, about a mile on 74 East, it is a great accomodation at a very good price. The place is very clean and the staff is as friendly as you will find anywhere. Very well trained and very helpful. I have certainly paid a lot more and have gotten less. There are older rooms that are the "motor lodge" style in the front, with outer facing doors, with a much newer building in the back with inside facing doors. There is a conference room. The fitness room has a treadmill, crosstrainer and weight machine. Good free breakfast with the usual cereal and hot breakfast food. Confortable beds. Did I say that the staff is really friendly? They really do go out of the way to make you feel welcome. This is a place that where the staff works hard to earn your business. While the location may not be as exciting as downtown(Uptown, they call it here), you'll be happy about the money you save and it is not that far of a drive to downtown Charlotte.

Room Tip: See the note above. I like the back building. Even though the hotel is nearby a busy highway, it...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this review, February 20, 2013
Value goes hand in hand with Quality Inn & Suites of Matthews and our management and staff would like to take this time to thank you for noticing. Through the endorsement of our guests, business that visits us repeatedly, and reviews by the constant traveler we are able to gage our progress. There is not much that we can say here that you haven’t covered in this review. Our various room types, interior and exterior accessibility, two double size or one king size beds, Jr. suites, and our Presidential Suite offers accommodations to fit the needs of any traveler. Amenities including our Complimentary Wi-Fi, Hot Items Breakfast, Guest Laundry, Fitness Center, and Business Center help make your stay as easy and convenient as possible. The off the beaten path location with easy access to highways and main roads allows our guests a quiet place to rest between urban adventures in Uptown Charlotte. And as you may have mentioned… our staff of “Down Home” as well as “Business Ready” Guest Service Associates work to ensure that each guest has the feeling of Southern Hospitality. All of this creates a Value Experience that we want every guest to enjoy.

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
    66
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Ajax, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 20, 2013

This was our first time at this location, but we will be back! Very pleasant surroundings. Staff were very pleasant and helpful. The hotel was very clean and bright. The room was bigger than a normal room. It included King size bed, with sofa and fridge and microwave.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this review, January 22, 2013
Even on the go we all need a quick stop! First times or every time you are in the area we hope that you enjoy our helpful and friendly staff and world class accommodations. We offer interior and exterior accessible rooms, with two double or one king size bed. Our spacious rooms come standard with great amenities to fit your specific needs and we also offer one and two room suites for a small additional fee. Bright open common areas and a well maintained facility are our standards.

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 21, 2012

Passing through, we booked the Quality Inn due to member of Choice Priveleges and proximity to a friend we met for breakfast. Above average room with plenty of space and comfortable. Front desk staff was pleasant and helpful. Location and early evening traffic was very heavy (not the hotels fault) but proximity to restaurants and services was nice.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this review, December 22, 2012
Just passing through? Moving to the area? Visiting Friends & Family? Whatever the reason, we are happy that you decided to stay with our property. Membership loyalty with Choice Privileges is only one of the advantages that we share with you and it is with great satisfaction – and a big ol’ grin – that we say you are not the first guest that has found us above average. Since our remodel we have been told on numerous occasions that “this is not the same hotel we stayed at last time!” Room to move, to breath, and to stretch out in comfort along with a welcoming atmosphere are some of our main goals. Being centrally located to the Greater Charlotte area does mean that morning rush and evening drive time are busy…we understand because we do it everyday. Yet we always find that motorists stop, wait and allow everyone a place on the road.

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2012

Great clean, quiet hotel, and in a good location, with a good free breakfast. Nicole Gibson was very helpful at the front desk, obviously knows her job well. The hotel is in a great neighborhood, with eating, and shopping close by, downtown not far, or interstate highways.

Room Tip: A hotel in a good location, rooms in back are very quiet, hotel as a whole was quiet. I have stayed...
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this review, December 22, 2012
Thank you so much for your review of your recent stay with us! It means a lot to our staff to know that we are providing our guests with what they want in a lodging choice - A Clean, Quiet, and in a Great Location, with easy access to local shopping and eateries. Easily reachable highway and interstate availability…and right up the road from “Center City” Charlotte. Noticing our staff by name is the best compliment in the world and Nicole, and all of our GSRs, make it their job to be well informed and empowered to help you have a great stay. Have a wonderful holiday season and we will see you in the new year.

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oskaloosa, Iowa
1 review
5 of 5 stars Reviewed December 1, 2012

Room was clean and neat and staff was friendly. I stay at hotels all across th SE states and this was definately one of the nicest ones I've been in. My total price was around 85 dollars for a room with a couch and kitchenette. The breakfast was excellent and the mattress was very comfortable. I will definately stay at this hotel again. I stay at hotels approx. 250 nights a year and this would be in my top 5.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this review, December 5, 2012
Thank you for noticing the core values that all of our staff shares. Every guest should leave with the feeling of home, a nice clean place with people you enjoy. Value for your dollar, with amenities that match the price, is always a factor when traveling and we are pleased that you found what you were looking for. You don’t have to travel far and wide to know when you find something that works for you. It is an honor for us that we are in your personal “Top Five” and that your loyalty is secure. We look forward to welcoming you back during one …or more, of those “250 nights.”

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2012

I learned the hard way that you cannot book a room on Hotwire or Priceline after midnight for a stay that same late night. What a cluster! I drove by the Quality Inn and pulled in there at 1am.
The night attendant was very friendly and helpful. A quick check in and short walk to the room, and I was pleasantly surprised. Nice lobby, nice clean room. The bed was very comfortable, the lighting nice in the bathroom and a good shower. Only thing I noticed was the towels were a bit thin and lightweight and no flat screen tv. But....the breakfast was great! Hot and free!! Waffles, scrambled eggs and sausage and biscuits. Great way to start the day. Very doable deal for a $80.00 room.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this review, December 3, 2012
We all have hard lessons to learn in life…your mother is always right, the grass starts growing the second you cut it, time waits for no-one, and of course, money doesn’t grow on trees! Your time and money are important to you; and your satisfaction is important to us! In the middle of the night we all look for someplace quiet, clean, and comfortable to rest while traveling and we should all expect to receive great service - At 1pm or 1am. Our guest service agents strive to give you warm southern hospitality whenever you arrive and our housekeeping and maintenance staff works diligently to make your stay as memorable as possible for all the best reasons. By keeping our rates competitive within our market, we hope to always be within your “very doable” price range…making it a value product for you with complimentary hot breakfast, WIFI, a business center and workout facility - is just the gravy!

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2012

It's amazing how pleasant a stay one can have so close to the highway. This Quality Inn has been recently expanded and the new section where I have always stayed is very nice for the price. Surrounded by fields and woods on three sides, the nights are quiet with the exception of an occasional distant train. I've never had a problem parking right outside my room, and the elevator is nice when you're moving in with lots of bags. Don't forget your room key, since they have very good security on the entrances, and it could be a long walk back to the lobby.

The continental breakfast is always very tasty and well stocked by friendly employees, with a really well laid out dining room with a large TV. The lobby, both at the main entrance, and at the entrance to the new section of the hotel are very pleasant places to hang out with friends.

Other than during morning and evening rush hours and at lunch time, the traffic on NC74 is reasonable. If you must get on the road going West during these hours, be patient, and don't panic if you can't make your u-turn at the very first opportunity. Go to the second or third left turn lane to do your u-turn and then wave at the folks who are still waiting at the one you passed.

Close to Charlotte and interstates, this Quality Inn is a great place to stay whenever you're in the Charlotte area.

Room Tip: Ask for a room in the new section
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this review, September 20, 2012
Sometimes a review is so great it is hard to reply. There is so much here that you cover it is difficult to “talk us up” because you have done all the work. Reviews like this are what we strive for with every visitor we have. Our staff wants every guest to look at all aspects of their stay and report to the world what they find throughout their visit. You have successfully painted the picture that we want every guest to see and experience for themselves, and for that we thank you for choosing us. P.S. – We have free wi-fi as well.

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 13470 East Independence Blvd, Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
The Quality Inn & Suites® hotel offers outstanding southern hospitality combined with a twist of great value. This Matthews, NC hotel is just minutes from many attractions and the neighboring towns of Charlotte and Monroe that offer countless things to see and do. ... more   less 
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Also Known As:
Quality Hotel Matthews
Quality Inn And Suites
Holiday Inn Matthews
Matthews Holiday Inn

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