Bad Service and an extremely bad experience!! The two ladies working here are definitely not on the same page- giving me completely different information. In 2011 I had a cabin booked for February and due to sleet and heavy snow we were unable to make it up to Maggie Valley- I called several days before our reservation and stated that because of weather forecasts I did not think it would be safe to travel- we were told that our $135 deposit would be good for up to a year since we were having to cancel due to weather. I agreed, and when calling at the first of this year to use our deposit we were told it would be no problem- she said she could look it up and see where we had made the deposit and that it was still good to use. We began planning another vacation to Maggie Valley and when I called today I was told that my deposit was no good- when I told her what her other employee and I discussed she acted like I was making the whole story up. Completely rude and unhelpful! Never again will I ever stay at Smokey View Cottages!