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“Doesn't Measure up to Potential!” 3 of 5 stars
Review of Holiday Inn Express & Suites @ the Vineyards

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Holiday Inn Express & Suites @ the Vineyards
2.5 of 5 Hotel   |   351 Vineyards Crossing, Lexington, NC 27295   |  
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Ranked #1 of 8 Hotels in Lexington
Columbia, South Carolina
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Doesn't Measure up to Potential!”
3 of 5 stars Reviewed August 19, 2012

A nice setting for a hotel in the midst of a beautiful winery. HOWEVER, the hotel common areas need more thorough and frequent cleaning. The complimentary breakfast was a sham. No fresh fruit--not even a banana for cereal. Coffee was out and I had to look for staff. The pancake machine needed reloading. Sausage patties were a strange texture. Room and bed were fine. For $120, you would expect a premium budget hotel to do better.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lxnus, General Manager at Holiday Inn Express & Suites @ the Vineyards, responded to this review, August 22, 2012
Thank you for taking the time to do a review - we appreciate your comments and concerns. It is with these that we can make the necessary improvements needed to ensure that we delivery the service that is expected to our valued guests.
I apologize that the hotel was not to the standard that you expected and paid for and will work on staff training and making sure that we meet your expectations.
I hope that if you are in the area again you will give us the opportunity to show you that our guests are very important to us and that we have pride in the hotel.
Thank you again for taking the time to post a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
    64
    32
    12
    4
    2
See reviews for
30
25
8
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Italian first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 22, 2012 via mobile

Check in is supposed to be at 4 o'clock. As of 4:30 no rooms were available for us and we needed to be able to get changed and be at a function by 5:30. Front desk clerk could not give us a time the rooms would be ready. Only said that it had been a busy weekend and that she couldn't contact the cleaning staff about it because they get stressed out. After seeing a couple of them I agree, they are stressed out. Seems to me management needs to hire more cleaning staff. The bathroom in the lobby was very messy and obviously way overdue for a cleaning. What is the point to advertise a check-in time if you can't count on it. Went to another hotel.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lxnus, General Manager at Holiday Inn Express & Suites @ the Vineyards, responded to this review, August 6, 2012
I appreciate you taking the time to write a review for the hotel. I apologize that you did not receive the service that we pride ourselves on. I have taken your comments and we are in the process of hiring more housekeeping staff and also doing some more training with thise that are on board already. We always strive to meet all guests requests etc and unfortunately on this occassion failed miserably.
I hope that if you are in the area again that you will contact me so that I can ensure that we meet all of your expectations. Thank you again.
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Winter Springs, Florida
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 21, 2012

We have stayed at this hotel before as it is within walking distance of the Winery. Hotel is very nice. Room was very clean. Bed was great. I 85 was very close but we could not hear the traffic. Would stay there again Everyone very friendly. Breakfast bar was good. Our only thing was that we stayed on the 3rd floor and whoever was above us did alot of walking or maybe exercise. We would stay there again. Make sure you go in town and eat at Christo's. Very good pizza and it is a buffet.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lxnus, General Manager at Holiday Inn Express & Suites @ the Vineyards, responded to this review, August 6, 2012
Thank you for taking the time to write a review - we appreciate all comments. I am so glad to hear that you had a great stay with us - we strive to give exceptional service.
I hope that if you are in the area again you will stay with us again - your home away from home
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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2012 via mobile

Stayed twice in on week and the staff remembered me the second time I checked in. Front desk staff was great and very friendly. There is not much around the hotel but the ability to take long walks through the vineyard in the evenings made up for having to drive a bit for restaurants. Would definetly stay there again, may be my favorite Holiday Inn Express.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lxnus, General Manager at Holiday Inn Express & Suites @ the Vineyards, responded to this review, August 6, 2012
Thank you for taking the time to write a review for the hotel. We sincerley appreciate all comments. I am glad to hear that you loved the hotel, we strive for exceptional service. I hope next time you are in the area that you choose us again as your home away from home thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 29, 2012

We stayed here for a religious convention. The staff was very nice and helpful. The rooms were neat and tidy. I would like to come back and tour the winery. If we do come back, I hope to stay here again.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites @ the Vineyards, responded to this review, July 5, 2012
We appreciate the kind words - we do have a great location with the winery adjacent to us - I hope next time you are in the area that we can again be your home away from home and that you get to enjoy all the area has to offer - thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
5 of 5 stars Reviewed June 27, 2012

recently I stayed at this hotel, and for the 1st 3 days things went well, very satisfied. Starting sunday, did not have enough towels, trash still in room, need toilet paper, the tub had not been cleaned, the floor had not been vacuum, and I thought hotels change beds on longer stays then 2 night on the 3rd night, but I understand from one of the house keepers that they change it on an i individual 4th night of stay. My sister and I stayed for 5 nights. On June 25th, the house keeper spoke with me, and I told her about the room, and she informed me that she would inform the desk. She assured me that she would make sure everything was as it should be. She was not the young lady that work the day before. Each day were there we left a tip for the housekeeper, and the least whomever it was, could have prepared the room properly. It was very upsetting to both of us. Holiday Inn Express is a wonderful place to stay, but the action of one person really changed my thoughts about my stay. I have all respect for your staff as most of them were very kind, showed outstanding customer service, and should be commented. But whomever was suppose to take care of room 105 on Sunday June 24, perhaps someone needs to show her once again how to properly clean a room. If I could take back my tip, I would have. Will I stay at your hotel again, perhaps so, as I would not want to put such like on all hotel housekeeping service. Thank All in all your hotel would get an excellent rating from us, except for that incident. thank you for reading this.

Stayed June 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites @ the Vineyards, responded to this review, June 29, 2012
Thank you for making us aware of the problems with the housekeeping department during your stay - I apologize that the standard was not what we deliver on a normal basis. I have personally spoken with the housekeeping department and have also undertaken some extra training with them.
I appreciate your honesty, it helps my team and I strive for better. We do pride ourselves on great service that guests love.
I do hope that if you are in the area again that you will choose us as your home away from home and see that Southern Hospitality is what we are all about and the we value every guest.
Thank you again for your review it is truly appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumming, GA
Top Contributor
84 reviews 84 reviews
23 hotel reviews
Reviews in 42 cities Reviews in 42 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed June 21, 2012

We are staying at this incredible hotel. From the vineyard views to the hospitable front desk staff (like Rachel) we immediately felt right at home. The hotel is only a few years old, and everything feels brand new. The quality of this Holiday Inn far surpasses ANY Holiday Inn I have ever stayed at. As Priority Club members with Holiday Inn, we found our name on a welcome board in the lobby-that was such a wonderful personal touch! The pool looks clean, and I'll probably use it tomorrow. The beds are more than comfy. The soaps, shampoos, lotions, and mouthwash were all stocked in our bathroom. In the room, there is a real thermostat, and the AC unit worked perfectly. There is a flat screen TV, an office space and a fridge/micro in our room. There is a real closet in the room-with a door! (I know! Hard to believe, most hotels just have a bar across a space in the room-NOT here! Our room butts up to the elevator, and I felt a little nervous thinking it may be a problem, but honestly, I don't hear a thing. About a half mile away is a Food Lion Grocery store, and an amazing Italian restaurant named Bella Italia with a cook/owner from Naples and that food is phenomental! Fresh, Clean, updated, amzing views and Free internet, free breakfast, free parking-I mean, really, this is a no-brainer!

Room Tip: Ask for the amazing Vineyard view! Try room 416-the room we are in!
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites @ the Vineyards, responded to this review, June 29, 2012
Thank you for your review - we appreciate you taking the time to write one - we take these reviews very seriously good and bad.I am glad to hear that Rachel was very helpful and the hotel exceeded your expectations.
I hope that next time you are in the area you will choose to make us your home away from home.
Again thank you for the kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites @ the Vineyards

Address: 351 Vineyards Crossing, Lexington, NC 27295
Phone Number:
Location: United States > North Carolina > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites @ the Vineyards 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Welcome to the Lexington, NC Holiday Inn Express Hotel & Suites Our new hotel in Lexington, NC is conveniently located near the Greensboro International Airport and is just off Hwy 64. We are also within easy driving distance of Childress Vineyards, the uptown historic district and the Bob Timberlake Gallery. Families will enjoy our Lexington, NC accommodations, which provide quick access to area attractions including the Lowes Motor Speedway, High Rock Lake and Denton Farm Park. If shopping is your preference, stop by the Shops at Vineyard Crossing, located across the street from our Lexington hotel, or check out the many antique shops in uptown Lexington. From hikers to racing fans, there's something here for everyone. The Lexington, NC Holiday Inn Express Hotel & Suites offers premium amenities and an ideal location near business attractions such as Billings Freight System, Kimberly Clark, Moll Industries and Diebold. Take advantage of our 750 square foot meeting space to hold your next event at our hotel in Lexington, NC. During your stay at the Lexington, NC Holiday Inn Express Hotel & Suites , enjoy the heated indoor pool and 24-hour Fitness Center. You can wake up to a complimentary hot breakfast bar, which features our signature cinnamon rolls. Book your reservation today to take advantage of our excellent Lexington, NC hotel deals. ... more   less 
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Also Known As:
Holiday Inn Express & Suites @ The Vineyards Hotel Lexington
Holiday Inn Express And Suites @ The Vineyards

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