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“Nice rooms great customer service from front desk.” 5 of 5 stars
Review of BEST WESTERN PLUS Westgate Inn & Suites

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BEST WESTERN PLUS Westgate Inn & Suites
2.5 of 5 Hotel   |   1120 Towne Lake Drive, Leland, NC 28451   |  
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Ranked #1 of 2 Hotels in Leland
North Carolina
1 review
1 helpful vote 1 helpful vote
“Nice rooms great customer service from front desk.”
5 of 5 stars Reviewed May 19, 2013 via mobile

Very nice, spacious and very clean rooms. Whole place including lobby appears to be new. Great customer service from front desk. Very helpful. We had a pleasant stay. Close by shopping and restaurants.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zgooden, General Manager at BEST WESTERN PLUS Westgate Inn & Suites, responded to this review, May 26, 2013
Thank you for your kind review! Our front desk staff is truly one of a kind, we could not be more lucky. We are thrilled to hear such positive feedback, as we strive to provide the best guest experience possible. We are happy to know we exceeded your expectations and hope you return to our hotel soon!
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382 reviews from our community

Traveler rating
    291
    70
    13
    4
    4
See reviews for
136
108
12
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Any
English first
Morehead City, North Carolina
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 13, 2013

We happened upon this property after 10 hours on the road and could not have been more pleased with the accommodation...Hundreds of college band students awaiting the next day's Azalea Festival Parade filled the parking lot and lobby and I was very skeptical that we would get a much needed nights rest.....Once we closed the door to our tastefully done and spacious room we were never heard an outside sound and awoke refreshed and ready to hit the road again.....The staff was very courteous and the morning coffee was refreshing.....What more can one ask for.....

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zgooden, General Manager at BEST WESTERN PLUS Westgate Inn & Suites, responded to this review, May 26, 2013
Thank you for your kind review. We are so pleased to hear we exceeded your expectations. We are proud to have such a fantastic, welcoming staff and property. We hope you can experience all the area has to offer in the future with a much longer stay. We value your feedback and hope to see you again soon!
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Washington DC, District of Columbia
Top Contributor
95 reviews 95 reviews
29 hotel reviews
Reviews in 43 cities Reviews in 43 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed May 4, 2013

Our second stay. Staff here is delightful and the rooms are very clean and comfortable and well-appointed. We have never had the breakfast as we stay here while visiting family but it looks and smells inviting. They pool area is well-maintained. Easy location by Highway 17. If you are interested, the Magnolia Golf Course across the street is open to the public.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zgooden, General Manager at BEST WESTERN PLUS Westgate Inn & Suites, responded to this review, May 26, 2013
Thank you for your kind review. We are so grateful we gained your loyalty. Our staff prides itself on being accommodating and exceeding expectations. We enjoy reading your feedback and welcome hearing from our guests. Please come back and see us soon!
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Oak Ridge, Tennessee
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 25, 2013

Very friendly staff and super clean rooms. Very convenient to restaurants and shopping. The room had a refrigerator, sink and microwave. Beds were very comfortable and the room was quiet.
There were only 2 motels in the area and this was the better choice.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zgooden, General Manager at BEST WESTERN PLUS Westgate Inn & Suites, responded to this review, May 26, 2013
Thank you so much for your kind words! We are so happy to hear you enjoyed your stay with us. It is our top priority to exceed our guests expectations and make them feel at home. We welcome your feedback and will use it to better serve you and future guests. Thank you once again. Come back and see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 20, 2013

My wife and I spent one night at this Best Western and were very pleased with the up to date accommodations and excellent service. Our room was well taken care of by Sheila from the housekeeping staff. The hotel was quiet at night. Parking was very convenient and the breakfast offerings were what we needed. The breakfast service staff did a great job even though there was a tour group from England eating at the same time we were. This motel/hotel is conveniently located just 8-10 minutes outside Wilmington, and less than 1/3 mile from shopping and restaurants. I would highly recommend this Best Western.

Room Tip: This hotel is just off of Highway 74/76 on Hwy 17 South, about 6 miles outside Wilmington. It is bac...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zgooden, General Manager at BEST WESTERN PLUS Westgate Inn & Suites, responded to this review, May 26, 2013
Thank you for your kind words. We strive for excellence here and we welcome feedback from each guest. I am happy to hear you enjoyed your stay. We are glad our staff and property exceeded your expectations. We look forward to having you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 14, 2013

When a family emergency brings you back to your home town this facility really made it easier for on dealing with the difficulties life brings you. From the friendly folks at the desk as well all the other girls working at the breakfast and our very nice housekeepers. They made sure all our needs were met. Thank you Best Western and Westgate employees.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zgooden, General Manager at BEST WESTERN PLUS Westgate Inn & Suites, responded to this review, May 26, 2013
Thank you for taking time to review our hotel. While the circumstances were less than ideal for your visit, we're are thrilled to hear our staff was so accommodating. We value each guest here and strive to make each stay as wonderful as possible. I am glad we exceeded your expectations during such a hard time. We value and appreciate your business! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2013

From the time we entered the Best Western Plus Westgate Inn & Suites until we left was nothing but excellent service. The two young ladies at the front desk upon our arrival were very knowledge, friendly and outgoing. It made us feel right at home. The rooms were very new and clean, plus it had a refrigerator and a kitchen sink out side of the restroom. I really liked this. As we beginned our first morning breakfast at the hotel JoAnne in the breakfast area was outstanding in assisting the guest and keeping everyone happy. Her friendly smile and outgoing spirit. When I return to my room there were two housekeepers who were so pleasant and had a beautiful spirit and they cleaned the room so fast and still was very friendly. What a wonderful staff. And while leaving today the young lady at the desk was exceptional in helping me get check out and finding my Best Western reward card. Thank you for a wonderful staff and a beautiful stay. We were down in January and the FBI International Conference had rooms across the street, but you have really outdone your competition across the street. Thank you for a wonderful stay and the amazing staff.

Room Tip: If you want a true place away from home that is clean with friendly service this is the place. The b...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zgooden, General Manager at BEST WESTERN PLUS Westgate Inn & Suites, responded to this review, May 26, 2013
Thank you so much for your kind review. We love and appreciate your feedback. I am so thrilled we exceeded your expectations and that our staff is so wonderful. We strive make each guest feel right at home here and are glad you enjoyed your stay so much. We value and appreciate your business! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Westgate Inn & Suites

Address: 1120 Towne Lake Drive, Leland, NC 28451
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Leland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Leland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Westgate Inn & Suites 2.5*
Number of rooms: 100
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Also Known As:
Best Western Plus Westgate Inn And Suites
Best Western Plus Westgate Hotel Leland

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