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“Lovely hotel” 5 of 5 stars
Review of BEST WESTERN PLUS Westgate Inn & Suites

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BEST WESTERN PLUS Westgate Inn & Suites
2.5 of 5 Hotel   |   1120 Towne Lake Drive, Leland, NC 28451   |  
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Ranked #1 of 2 Hotels in Leland
Aberdeen, New Jersey
1 review
“Lovely hotel”
5 of 5 stars Reviewed July 2, 2011

From the super comfy beds to the wonderful staff, this hotel is worth staying at. Rooms are clean and spacious. Convenient laudry room. Included breakfast is good. Just wish there was a restaurant or room service. Definitely would stay again.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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379 reviews from our community

Traveler rating
    288
    70
    13
    4
    4
See reviews for
135
107
12
60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Any
English first
Wilson, North Carolina
1 review
5 of 5 stars Reviewed June 30, 2011

Staff was very friendly, room was nice and spacious,very clean,good location with several restaurants close by, would definitely stay again

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westfield, MA
1 review
5 of 5 stars Reviewed June 29, 2011

My husband and I went away on vacation and wanted to stay longer than a week so we searched for a reasonable hotel so that we could prolong our stay and not cost too much. Well, we were quite surprised. The hotel is brand new, the rooms are very spacious, the people are very friendly (especially Linda and Mary :) and the price was perfect! Great value for what we got... nice pool, hot tub and free breakfast. It is 15 minutes to Wilmington/Wrightsville Beach however, but the price was so reasonable, compared to a Wilmington hotel that the extra 10 minutes was well worth it! We would stay again and refer our family and friends. Thanks - N & D

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed June 21, 2011

My wife, granddaughter and I stayed at the BW Westgate Inn, Leland in May of this year (2011) and were very disappointed with our stay. We experienced a number of problems including a staff which was unresponsive and apparently indifferent to our concerns. I travel frequently in my business and spend a lot of nights in hotels each year, so I speak from experience when I say this hotel does not offer a quality product. When our concerns were communicated to the general manager, the response was very defensive. Our experience would indicate that at Best Western Westgate Inn / Leland, customer satisfaction is NOT a priority. I would strongly recommend that you avoid this hotel.

  • Stayed May 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cegooden, General Manager at BEST WESTERN PLUS Westgate Inn & Suites, responded to this review, June 24, 2011
Thank you for taking the time to give us input regarding your stay; we are continuously seeking out ways to improve our guests' experience and we certainly take your words into the highest consideration. Most importantly, I would like to apologize that you felt frustration with the way our staff and myself interacted with you when you brought up the issues . It is important that you know that we always want to hear our guests' feedback so that we have an opportunity to fix them. We're incredibly sorry that you felt otherwise. Future guests can be confident in the customer services we provide as you and all of our guests are our number one priority. Again, thank you for taking the time, and I hope that you give us another chance to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leland, North Carolina
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed June 14, 2011

We thoroughly enjoyed our stay at the Best Western Westgate in Leland NC. The front desk staff were friendly and very helpful. The breakfast buffet was more than adequate and the grounds and facilities were excellent. Looking forward to another stay there this month. Would highly recommend if you plan on being in Wilmington NC.

  • Stayed May 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leland, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2011

Only about 1 yr old and so fresh & clean. Staff was so nice. Lots of light in bathroom to see in mirror. No waiting for the elevator.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glastonbury, Connecticut
1 review
5 of 5 stars Reviewed February 12, 2011

The staff were very helpful and the rooms are nice, clean and the beds are comfy. The location is very convergent and close to many stores in the downtown area. Breakfast was good as well. It was a pleasant surprise, and we would love to come again!

  • Stayed October 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Westgate Inn & Suites

Address: 1120 Towne Lake Drive, Leland, NC 28451
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Leland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Leland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Westgate Inn & Suites 2.5*
Number of rooms: 100
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Also Known As:
Best Western Plus Westgate Inn And Suites
Best Western Plus Westgate Hotel Leland

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