We knew before we arrived that the amenities were off-site and therefore somewhat inconvenient. The three (count 'em, three) messages left on our home answering machine to remind us that a car was essential to enjoy the area made sure of that. Our expectation was that the quality of the unit and the service would make up for that minor inconvenience. In short, they didn't.
We arrived at the reception center to find that there were computer problems. Check-in turned into a 30-minute ordeal (we were the only people checking in and it still took 30 minutes). That wouldn't have been so bad, but the reception center has an incredibly musty, mildewy smell that you normally only encounter in buildings at the seashore, not up in the mountains. It was not pleasant and was not a good introduction to the resort.
The reception desk has no maps of the Wyndham resort -- only maps of Rumbling Bald, the resort at which the amenities were located. The Rumbling Bald map doesn't show the Wyndham property, so it's left to you to figure out how the two properties are related to each other. Instead, all directions given by the Wyndham reception desk are written out in a narrative format and confusing.
In spite of the lack of maps and adequate directions, we found our unit. It was underwhelming. The only word I can use to describe it was lackluster. The colors and furniture were very dated. The dining room table was so old that it shook whenever we tried to use it to do something like cut food on a plate or write postcards. We finally gave up and ate all meals from plates on our laps in the living room area. The dining room chairs looked different from the table, so I don't know if they replaced the chairs at some point but forgot the table. The stove and microwave in the kitchen also were very old and chipped. The pictures on the walls were framed oversize photographs of nature scenes that were so poorly mounted that the pictures had ripples in them under the glass. The televisions were old with poor picture quality.
All lightbulbs in the unit were of the energy-saving variety and they took a long time to reach full wattage when you turned on a light. It was especially entertaining to get in the shower in the dark and emerge into brighter light because the bulb in the bathroom took so long to get going. The bathroom never did get very bright -- I had to put my make-up on in another room.
The worst part of the unit, however, was the lack of cleanliness. We had regular visits from the resident roach population and there were dust bunnies in all corners.
As for the amenities, reservations are required for some things, and Rumbling Bald lost every single reservation that we made over the phone -- couples massage, pedicure for me, pontoon boat tour, dinner at the restaurant -- you name the reservation, and they lost it. We went for breakfast one morning at the restaurant at the golf course only to find out that the one-and-only restaurant at the resort that serves breakfast was totally out of eggs at 8:00 a.m.
Other notes: The Wyndham website for this property is woefully out of date. It shows a map of the Wyndham-only units that shows an onsite convenience store and restaurant just behind the reception center. Judging by the bank-owned for-sale sign on that building, that amenity has been gone for a while. The website also refers to a restaurant called Azaleas that doesn't seem to exist anymore either.
All in all, this was not the quality of resort that we were hoping for. The Lake Lure area is beautiful, and we enjoyed our side trips to Chimney Rock, Asheville, Black Mountain, and the Blue Ridge Parkway. But, I would not recommend this resort for a great vacation and I have no plans whatsoever to return.
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- Also Known As:
- Wyndham Resort At Fairfield Mountains Hotel Lake Lure
- Fairfield Mountain Hotel