Unless you are absolutely sure you will not need to cancel under any circumstance within a week before your stay, Do Not make a reservation. I made the reservation online 4 days prior, I called 1 hour later to confirm, and when they told me that two of us (we were 4) will have to sleep in a very uncomfortable sofa bed and we were going to be charged $15 extra per person (2), I TRIED to cancel it, but they did not let me, instead they end it up charging me for the whole stay plus fees!!!. Terrible customer service. This place is run by dry, intolerant, unhappy people. I will never call again nor recommend it to anybody.