I have just read the review by the Knoxville traveler who turned up for his vacation only to be told there was no room at the Inn! That traveler states that he had received 2 email confirmations prior to his arrival date, yet was turned away. This was in October 2005. Now, in July 2006, I encountered the EXACT same problem, only I received a voicemail message cancelation 24 hours prior to my arrival. I too had recieved 2 email confirmations and had telephoned the Inn for further confirmation as I had booked Spa services during my stay. I received a 3rd confirmation email approximately 5 minues after the cancellation voicemail and was later informed that this email should have stated "cancellation" and not "confirmation"....
The reservations person was completely unapologetic, citing a "computer error" assigning me a room that had already been booked. Mention was also made of a "large wedding party" having just arrived, raising my suspicions that my room had been "bumped off" to one of the presumably more lucrative and therefore valued guests to the Inn. No apologies were given or offers of future discounts or complimentary services made. My "confirmed reservation" meant nothing. I will never stay at the Inn nor will I recommend it. If they treat their guests this poorly before you even arrive, I can only imagine the level of "service" guests receive once they are there.
- Official Description (provided by the hotel):
- Nestled in the heart of the Blue Ridge Mtns, The 1927 Lake Lure Inn and Spa is a haven of peace and tranquility. Our spectacular setting has long been a favorite for weddings, banquets, conferences and retreats. ... more less
- Reservation Options:
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- Also Known As:
- The 1927 Lake Lure Hotel Lake Lure
- Lake Lure Inn
- 1927 Hotel Lake Lure
- 1927 Lake Lure