Service: There wasn't any
We tried to make a reservation the day before our visit and were told by the staff that they were slow not to make one. When we arrived we waited about 5 min by a sign that said to wait to be seated with a menu for Veranda and host stand. Numerous hotel/resturant employees passed us and did not speak. We found another sign with another host stand and waited there and were seated. We did not have a server. Our plates were cleared twice and that was the only time anyone visited the table without us getting their attention. We flagged down someone to get coffee and flagged down someone again to get it refilled. Those were the only times anyone visited our table. We left the credit card laying on the table for over 20 min after the plates had been cleared and 4 servers passed us several times and ignored us - when there were no plates on the table and a credit card laying out! We went to the host stand to ask for our check and pay and the server finally acknoweleged us and we paid. The host asked how everything was and I let him know that no one waited on us, he blamed it on the fact that we did not have a reservation and he acted like he did us a favor to even seat us. I let him know that we tried to make a reservatioln the day before and were told by the staff not to make one and he blammed it on the fact that they had 2 wedding parties. Both he and the "server" were aware of our situation before we left and there was no apology, neither cared.
Food: what they had was good but not "brunch"
We visited for brunch. It was served as a buffett. There was breakfast food available - omlette bar and sides. There was lunch available - carving station, sides, salad, dessert. Both were good but what was missing was any "brunch" specialty food. No quiche, no eggs benedict nothing that you would expect for brunch. Food that ran out was not replaced. Buffett set up was unorganized and understaffed.
The interior of the hotel is beautiful and the view on the deck is also very nice. They tried to sell it as fine dining and there were white table cloths that was the only thing that could be considered fine dining. We wore "business casual" attire and were very overdressed. There were many ball caps, T-shirts and lots of pool attire.
Overall the food was okay but the buffett where it was served was complete chaos. The tables were too close together, there was only one person working at the omlette bar and if you wanted eggs omlettes were the only thing available so there was a long wait with no where to wait. There was no organization to the buffett and since they discouraged reservations both wedding parties as well as diners like us all showed up at the same time completely overwhelming the set up. The fruit and desserts were not replaced after they ran out. The drinks, that we had to request and then request refills for were not included in the price of the buffett. The brunch buffett at Veranda is overpriced, our experience was awful and the staff did not care.
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