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“dirty and old” 3 of 5 stars
Review of Terrace Hotel

Terrace Hotel
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Terrace Hotel
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Lake Junaluska, NC 28745   |  
Hotel amenities
Ranked #2 of 3 Hotels in Lake Junaluska
North Wilkesboro, NC
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“dirty and old”
3 of 5 stars Reviewed July 3, 2012

I stayed for 4 nights and had requested a room with a lakeview. What I got was a room with a roof view. Yuck. Room was not very clean. Housekeeping did not even vaccuum the rooms. They would make the bed and a couple of times they changed the towels. At $125/night I expect more.

Room Tip: Stay some where else!
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  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lake_junaluska, Public Relations Manager at Terrace Hotel, responded to this review, August 9, 2012
freakingumby, we appreciate your feedback. I have communicated your concerns to my supervisor. Lake Junaluska is in the process of renovations, and we hope you can come back and visit soon.
Blessings,
Stephanie Drum, Communications Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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12 reviews from our community

Traveler rating
    3
    2
    5
    0
    2
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2
1
Solo
0
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
SC
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 30, 2011

I often plan small group trips for friends several times a year. Since our family rents a home at Lake Junaluska each year, I decided to take a group to the Terrace Hotel for a long weekend. We were all pleased with our rooms, each of which overlooked the beautiful lake. The lake also has a wonderful walking trail around its perimeter. The rooms were not fancy (did not even include a hair dryer) but were clean and fairly spacious. At less than $80 per night, we were all well satisfied with the rates, as we have paid much more per night in other mountain resort areas. The small gift shop at the hotel is staffed by a friendly, helpful young lady and I purchased an unusual piece of pottery made from silt from the lake! Lake Junaluska is the most beautiful, peaceful and spiritual place, no matter where you should decide to stay (they have many options) and is a ten minute drive to the charming town of Waynesville, which has numerous restaurants and nice shops. I would definitely recommend this hotel for those who just want to get away and enjoy themselves and relax in the gorgeous NC mountains.

  • Stayed April 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 11, 2011

I stayed here with my Youth Group when we went skiing, and also for confirmation.

Granted, this isn't a 5 star resort, but it's not bad, either.

There is free coffee in the lobby, and the staff is always nice.

They do have a few computers in the lobby, but they are pretty old.

Beds are nice.. I have stayed in a room with twin beds both time. Last time I was there, they had very nice flat screen tv's

There are vending machines and Ice Makers at the end of every floor.

I love to stay here while in the area.

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, GA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2009

I planned my youth group's ski trip with Lake Junaluska this year and it was absolutely wonderful. Everyone who went on our trip (kids and parents) had a great time. The accommodations were fantastic, the staff was extremely friendly and everything was organized so well that it made the weekend extremely easy and enjoyable for me. We definitely plan on returning next year.

  • Stayed February 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 2, 2008

The beautiful trip we expected, turned out to be a biohazard nightmare. To start off, we arrived at the hotel, the young lady behind the check in desk appeared to be in a trance......while speaking to her, she had a blank stare on her face and offered no directions to our room upon checking in.
Secondly, we entered our room to find dirty bed comforters, pubic hairs on the tiolet seat and to top it all off, MORE PUBIC HAIRS ON THE SHOWER WALLS! A minor issue was the smell of the room. The smell was that of ...lets say....dirty feet!
Upon further observation of the room, we found ants crawling on the bathroom floor. My wife remarked that she felt like she was in a Brady Bunch re-run, the decor was of the 1970's.
In closing, I am not a "complainer" because typically it is a waiste time, but if anyone reads this...please be cognizant of my personal observations and poor experience with this substandard hotel.

PS. We paid $92.00 a night to stay at this place. WOW!

  • Liked — checking out!
  • Disliked — Cleanliness
  • Stayed June 2008, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Terrace Hotel

Address: Lake Junaluska, NC 28745
Location: United States > North Carolina > North Carolina Smoky Mountains > Lake Junaluska
Amenities:
Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lake Junaluska
Number of rooms: 105
Official Description (provided by the hotel):
Overlooking beautiful Lake Junaluska, Terrace Hotel is a popular choice with many because of its central location and full service facilities. Relax in a rocking chair along the lakeside terrace or enjoy a peaceful walk through the adjacent rose garden. Terrace Hotel offers all the best of Lake Junaluska Conference and Retreat Center. There are 105 sleeping rooms, each of which will accommodate 1 to 4 guests. Rooms are furnished with flat screen TV's, telephone, in room coffee, iron and ironing board, hairdryers, alarm clock radio, private baths, heat and a/c. All linens are provided as well as housekeeping services. Internet service is available in all rooms, handicap accessible rooms are available and the hotel is equipped with 4 elevators allow easy access to guest rooms and meeting spaces. Terrace Hotel consists of several meeting rooms that will accommodate from 40 to 350 guests. There is a dining room that serves buffet style meals for up to 350 guests. Some meeting spaces can be used as banquet rooms and provide a pleasant atmosphere for receptions. Deluxe King Rooms - Our most recent renovations in the Terrace Hotel are 5 guest rooms outfitted with King Beds, Flat Panel TVs and remodeled bathrooms, with solid surface countertops and upgraded lighting. The Deluxe King rooms offer premier views of Lake Junaluska and are convenient to meeting and dining spaces, as well as the hotel front desk and lobby. Please click on the photo below for a view of one of these rooms. Free Wireless Internet access is available in the lodging rooms, dinning rooms, lobby and meeting space of the Terrace Hotel. ... more   less 

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