I booked a reservation in May online for a stay 1-2 July. I mistakenly booked the reservation for 1-2 JUNE. Unfortunately, I did not notice the error until I was making preparations at the end of June. When I called, the people at the property would not refund *or* apply the amount paid to our new reservation for July (the full $532 reservation). The information on the site clearly states no refunds, etc. However, the woman with which I spoke at the property said the price would have been refunded or applied to the new reservation if the error had been caught soon enough to rebook the rooms. (Breaking their own policy...?) Another woman I spoke with said the property was not full those nights. Did they lose any money? Hard to say, but I do know they have lost a customer forever. The area is beautiful and we plan to return--possibly on a yearly basis--but we will not stay at this property or a Days Inn ANYWHERE! Corporate Days Inn was no help. When I spoke with a woman named Bertha (real name, I swear) at corporate "customer services," I told her I realized that I had made the mistake, but was asking for some compassion. She said she was not in a position to offer compassion. You just have to love that.








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