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Kill Devil Hills Days Inn Mariner: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 21 Reviews
5.0 of 5 stars
1
4.0 of 5 stars
5
3.0 of 5 stars
6
2.0 of 5 stars
6
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#9 of 17 hotels in Kill Devil Hills
Show Hotel DetailsHide Hotel Details
  • Rooms: 71
  • Address: 1801 North Virginia Dare Trail Kill Devil Hills, NC 27948
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
No Business Center Fitness Center Free High-Speed Internet Free Parking Pets Not Allowed No Restaurant No Room Service Swimming Pool
Check Rates: $105 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Kill Devil Hills Days Inn Mariner

( 7-11 of 21 )
“* * Be Very Wary * *”

Kill Devil Hills Days Inn Mariner

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1 of 5 stars
North Carolina
Oct 17, 2007
0/1 found this review helpful

I booked a reservation in May online for a stay 1-2 July. I mistakenly booked the reservation for 1-2 JUNE. Unfortunately, I did not notice the error until I was making preparations at the end of June. When I called, the people at the property would not refund *or* apply the amount paid to our new reservation for July (the full $532 reservation). The information on the site clearly states no refunds, etc. However, the woman with which I spoke at the property said the price would have been refunded or applied to the new reservation if the error had been caught soon enough to rebook the rooms. (Breaking their own policy...?) Another woman I spoke with said the property was not full those nights. Did they lose any money? Hard to say, but I do know they have lost a customer forever. The area is beautiful and we plan to return--possibly on a yearly basis--but we will not stay at this property or a Days Inn ANYWHERE! Corporate Days Inn was no help. When I spoke with a woman named Bertha (real name, I swear) at corporate "customer services," I told her I realized that I had made the mistake, but was asking for some compassion. She said she was not in a position to offer compassion. You just have to love that.

  • This TripAdvisor Member:
    • Liked — The beach next to it!
    • Disliked — The owner's attitude; the faulty plumbing; and
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phelpses's Summary
Date of Stay: July 2007
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: October 16, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
obxlodging, Dir of Sales
(Management representative)
Nov 19, 2007
The reservation you had booked with our property is called an "Advance Purchase Discount Rate" which must be booked on our brand website at least 2 days in advance. This offers the guest the guaranteed lowest rate at the time the reservation is booked. The reservation cannot be made until a box is checked (which makes the "submit" button then clickable) that states that you understand the terms and conditions under which you make your reservation.

Those terms state on the website: All reservations made at the Advance Purchase Discount Rate requier a cc to pre-pay for the reservation and any applicable taxes....There will be no credit or refund for early departures, no shows, cancellations, or changes in your reservation for any reason.

I'm sorry that whoever you talked to at our front desk gave you misleading information. The corporate Days Inn policy is that there are no refunds for cancellations or changes to these reservations. It does not matter if the hotel is full or not, by clicking on the submit button you agree to the terms that are set forth to you.

We offer this deep discount for pre-made, advance reservations that are then taken out of inventory. That's why the terms are stated as such, because you are receiving the best discount that our hotel offers for making a pre-paid reservation--such as on certain third party sites. We deal with at least 1 third party site which is also features the pre-paid, non-cancellable rate.

I am extremely sorry for the confusion that the front desk caused. It is extremely important that guests check all information for any pre-paid/non-cancellable reservation that is made (on any site) so that there is no confusion (and of course to make sure you have the right dates, etc).

We are sorry that this experience has tainted your idea of our brand. We are trying to offer our guests a great, low discounted rate but with that rate there comes certain stipulations. We have had extremely good feedback from guests on this plan, as they are able to check in quickly and start their vacation quickly since everything is pre-paid. I hope that you might give us another chance---please feel free to contact me directly: Tonia Cohen.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $105 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not the worst”

Kill Devil Hills Days Inn Mariner

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3 of 5 stars
North Carolina
Oct 10, 2007

The reviews I read prior to my stay were very good to very bad. Having stayed there, I think I know why. The three story bldg in front of the property appears to be in very bad shape; it looked shabby and dirty. Had our room been there, I don't think I would have stayed.

Our room (#135) was in the smaller 2-story bldg in the back of the property. It was set up like a suite; sitting area in front, bath off the hall and bedroom in the rear.

The rooms were very small; the bathroom ridiculously so. However, the rooms were clean and the bed was comfortable. There was a microwave and a fridge in the room and it was mere steps to the beach.

All in all, I wouldn't go back but it wasn't a terrible experience.

  • This TripAdvisor Member:
    • Liked — The rooms were clean
    • Disliked — The rooms were small
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alchemistchef's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 50-64
Member since: October 10, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
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Management Response
obxlodging, Dir of Sales
(Management representative)
Nov 19, 2007
Room 135 is one of our queen suites with a queen bed in the bedroom, bath, and separate sitting area with loveseat, microwave/refrigerator, table w/2 chairs. It is actually one of our most popular rooms for our Corporate guests that visit weekly.

This hotel (the structure itself) is one of the older properties on the beach, however over 2/3 of the rooms (including the whole 2 story building) have been completely renovated in the past 2-3 years.

Each building's exterior is cleaned weekly--this entails it being washed down as well as another window washing (separate from the ones our housekeeping staff normally does as a part of their routine). So I'm puzzled by the "dirtiness" of the 3 story building during the time period you were here (unless we had recently had a nor'easter which of course blows sand directly onto that oceanfront building---which does happen during those storms).

This building houses our standard rooms with 2 double or a king bed, and our larger 1-bedroom suites. We are in the process of getting ready to paint some of the exterior walkways prior to the cold weather coming, and doing some touch up maintenance as well.

I am extremely pleased though that you found the room to be clean and the bed comfortable. When a lot of guests check out, that is one thing they do seem to like---the comfiness of our beds.

I hope if you do come back to the Outer Banks you will give us another chance! Please feel free to contact me directly for reservations or if you have more concerns. Thank you! Tonia Cohen
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $105 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good Hotel-Good Price”

Kill Devil Hills Days Inn Mariner

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4 of 5 stars
pennsylvania
Sep 8, 2007
1/1 found this review helpful

We arrived to a clean room with clean toliet, plenty of towels and toliet paper, room did have a slightly musty smell to it but you are near the water, I am sure other people come in with we feet, clothing etc...from pool or beach, this is bound to happen. We had a nice refrigerator in our room with a microwave. Two TV's which was nice, the bathroom was a little snug but certainly manageable. Having the four pillows on the bed was nice. The continental breakfast was nice with juice, coffee and milk. Assorted cereals, bagels, english muffins, and make your own bagels which were YUMMY!!! Staff was very pleasant and there was nice adorondack chairs outside to sit out and listen to the ocean. The access to the beach was close and private. Only slight complaint was the small parking lot. For the price, and we travel quite extensively, it was a great place to stay

  • This TripAdvisor Member:
    • Liked — LOCATION
    • Disliked — PARKING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sweetpea1374's Summary
Date of Stay: September 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: September 08, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Management Response
DIManagement, Dir of Sales
(Management representative)
Sep 11, 2007
We're certainly happy that you had a nice visit at our hotel! From your review mentioning the chairs, we just want to note that we have adirondack chairs outside our queen suites, or our suites on the 2nd floor of the 2 story building only. Though by the 3 story building we do have chairs to sit out in as well, not every room will have adirondack chairs outside their doorway. Glad you enjoyed the breakfast as well, though I personally like the waffles myself, we hope it fueled you up every morning during your stay! The next time you pass through our way, please feel free to call me directly for reservations! We would love for you to return again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $105 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Ok”

Kill Devil Hills Days Inn Mariner

Jul 28, 2007

Well The room was kind of smelly and when the toilet got clogged from nothing they told us to come to the desk for a plunger. What service is that. The room with a queen and pullout had two flat screen tvs which was nice. The breakfast was good but the afternoon refreshment. Ha a few cups with lemonade and a tray with about 5 stale cookies. I would definetly go to Outerbanx again but would not stay at that hotel. The last thing is it does have a good view of ocean and it is right on the ocean.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roberto11198's Summary
Date of Stay: July 2007
Member since: July 28, 2007
Was this review helpful? Yes No
Management Response
DIManagement, Dir of Sales
(Management representative)
Aug 20, 2007
Thank you for your comments during your recent stay at our property. I apologize sincerely for your trouble during your stay, and am glad you found the room appointment to your liking. I would sincerely hope you might give us another try if you were to visit the Outer Banks so we can show you how we have improved since your visit. Please feel free to contact me directly if you should wish to visit again. Thank you--Tonia Cohen
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $105 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Room was great, service excellent”

Kill Devil Hills Days Inn Mariner

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5 of 5 stars
Newport News, VA
Jul 23, 2007
1/1 found this review helpful

Our room was clean and comfortable. The staff was very attentive and met our needs beyond my expections. Yes, it is an older hotel and could use some cosmetic upgrading, but, what matters to me is having great service and a clean place to stay. My boys loved the fact that we had two TV's and 1.5 baths in our suite. Our family plans to stay there again, maybe making it an every year thing. Although I live about 2 hours away, I had not visited the Outer Banks in about 20 years and it is good to know that I can plan on having somewhere to stay the next time we visit.

  • This TripAdvisor Member:
    • Liked — Great service from the staff
    • Disliked — No elevators - limited handicap access although this did not affect me personally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dbasscampbell's Summary
Date of Stay: July 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: July 23, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Management Response
DIManagement, Dir of Sales
(Management representative)
Aug 20, 2007
Thank you for your recent comments of your stay with us on the Outer Banks. I'm glad your children enjoyed the TVs in the suite. Except the room the 2 suites near the lobby (227 & 228), all of our suites will have 1 bath--but most will have 2 TVs (1 in the bedroom and 1 in the living area). The next time you are able to come by, please feel free to contact me directly to make reservations! Thank you! Tonia Cohen
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $105 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Kill Devil Hills Days Inn Mariner

( 7-11 of 21 )
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Kill Devil Hills Days Inn Mariner Also Known As

Address: 1801 North Virginia Dare Trail, Kill Devil Hills, NC 27948