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“Great Stay!” 5 of 5 stars
Review of Shutters on the Banks

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Shutters on the Banks
2.5 of 5 Motel   |   405 S Virginia Dare Trail, Kill Devil Hills, NC 27948 (Formerly Colony IV by the Sea)   |  
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Hotel amenities
Ranked #2 of 19 Hotels in Kill Devil Hills
Cary, North Carolina
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Great Stay!”
5 of 5 stars Reviewed May 2, 2013 via mobile

This hotel did not disappoint. Like another reviewer stated when my husband and I visited it was chilly. We really loved our tower room with the ocean view and balcony. The only inconvenience was having workers paint at the elevator entrance. However, there were signs up about the hotel undergoing a renovation. After the workers completed the elevator entrance way, it looked nice with the fresh coat of paint. The front desk was friendly and helpful. I especially loved the extra blankets. They were perfect at nighttime. Another nice feature was the small fridge and microwave in the room. The location was great except we ended up driving at least 20-25 minutes to get to Nags Head. But in the hotels defense the beach was walking distance and if the weather had been warmer we would prefer the beach vs being on the road. Overall this hotel was a welcome retreat I'd definitely recommend it to friend.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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556 reviews from our community

Traveler rating
    263
    195
    59
    27
    12
See reviews for
232
195
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • German first
  • Any
English first
DeKalb, Illinois, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 22, 2013

A great central location for exploring and beach visiting. Helpful and friendly staff. Room was clean and welll furnished. Stayed two days and had great breakfasts both days. Would stay again on our next outer banks visits.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinton, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 15, 2013

We go to the Outter Banks of NC several times per year just to get away. We have been staying at the Shutters on the Banks for the past three years or so, and have been totally satisfied with each stay. The rooms are bright and clean, the staff are very accomodating and friendly and would recommend to anyone. They also have a very good complimentary breakfast!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 12, 2013

Stayed during off season. It was chilly when we were there. Due to the weather we looked for a hotel with an indoor pool. Service was excellent. Asked for additional towels one morning and before we retuned from breakfast the towels were there and the room cleaned. We will definitely stay here again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 9, 2013

My family and I had a wonderful stay at Shutters on the Banks. They had an indoor pool for my son to swim when the weather was cold and a checkerboard he loved to play during breakfast. We stayed on the first floor and could enter in front and walk to the beach from our porch on the back. Loved it! Shutters has a beautiful gazebo and boardwalk that leads to the beach. The employees were very friendly and the rooms were kept very clean. We will definitely stay there again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericksburg, Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 8, 2013

My family and I look forward to staying at Shutters on the Banks. The weather was a bit chilly on this vacation and the indoor pool was perfect for the kids.The rooms are clean and the staff has always been courteous.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKellySmith, Manager at Shutters on the Banks, responded to this review, April 9, 2013
Thank you so much for the positive reviews. We are very happy that you had a good experience with us. We try hard to make sure all of our guests have the same experience as you had. We appreciate all of your kind words

M. Kelly Smith
AGM
Shutters on the Banks
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Pinehurst, North Carolina
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 4, 2013

We recently stay at Shutters on the Banks. We picked this hotel because it had many good reviews and also had an indoor pool and free continental breakfast. The first issue was at check in when the front desk clerk tried to charge my husband a higher rate than our reservation. Fortunately, he brought the information with him so she changed it back. Our room was okay. It was clean enough but not extremely clean. We booked in the Tower building because reviews had stated those rooms were larger. The bathroom was quite tiny. When closing the bathroom door it got stuck against the toilet. There was no rack to hang the hand towel so the hand towels were always soaked. The bath mat in the tub was too small. I slipped and almost fell out of the bathtub. The hotel itself looks worn. The renovation work was noisy. The smoke detector in the hallway kept chirping because it needed a battery. The staff didn't seem particularly interested in maintaining the hotel. The heated pool was very cold, and the pool floor was dirty. The hot tub was fine. One evening I took my children swimming. There were no pool towels on the rack. Several people came in to swim but left when they saw there were no towels. The exercise room doesn't open until 8am. The continental breakfast was okay but it was not well stocked, nor was any fresh fruit available. The eating area is small with no more than 5-6 tables for people to sit. We had to take whatever breakfast we could grab and go up to our room since there was no place to sit. Our first morning at the hotel we discovered the waffle maker was not turned on after pouring the waffle mix in. Another morning the coffee ran out at 9am. The breakfast is open from 7am until 10am. The person in charge of maintaining the breakfast was more interested in chatting than actually doing her job. The worst part of our stay was our final morning in the hotel. My husband found a spider and cockroach in our room. We will never stay at Shutters on the Banks, and I would not recommend this hotel to anyone.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKellySmith, Manager at Shutters on the Banks, responded to this review, April 5, 2013
I am very sorry to hear that you did not have a pleasant stay. Please feel free to contact me directly at the hotel to discuss any of these issues. Shutters on the Banks strives for our guests to relax and enjoy their stay. I apologize for the discomfort you experienced and want you to know that this is upsetting to all of our staff. We appreciate all feed back from our guests and will take this opportunity and train from it.

Sincerely,

M. Kelly Smith
Shutters on the Banks
Kill Devil Hills, NC 27948
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shutters on the Banks

Address: 405 S Virginia Dare Trail, Kill Devil Hills, NC 27948 (Formerly Colony IV by the Sea)
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Kill Devil Hills
#3 Family Hotel in Kill Devil Hills
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shutters on the Banks 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Oceanfront location, each room is equipped with two queen beds or one king and a sleep sofa and include a refrigerator, microwave, in-room phone, TV with HBO, AM-FM radio and highspeed internet. All efficiencies are equipped with full kitchens. We also have a limited number of King Studio Suites available. ... more   less 
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Also Known As:
Shutters On The Banks Hotel Kill Devil Hills
Colony Iv
Shutters On The Banks Outer Banks, NC - Kill Devil Hills

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